Hassle Free Letting Reviews 

The annual electrical safety check at our property identified potentially serious issues that required prompt rectification. As usual, Ella was extremely quick to forward the quotation for repairs and to instruct the contractor as soon as we had authorised the work. Consequently, important safety-related work was carried out in a timely manner - many thanks Ella. My award of 4 stars, rather than 5, is because we had to pay the full cost of the work in advance rather than it being deducted from the rental income. However, we understand that was a contractor's requirement, not HFL policy.

Ella helped to get my broken oven replaced, good follow up calls and chasing the maintenance company to ensure the work was completed

Ella has helped us efficiently during our 12 month tenancy ans always humble and made us feel welcomed.
Ella was always prompt in following up and resolving the issues and seeing it till closure. Thank you Ella. Appreciate it!
Thank you Hassle free

Ella is absolutely amazing! Really helpful and truly thinking about the tenant.

I recently experienced a small issue with my keys and a maintenance concern, but I couldn’t be more impressed with how quickly everything was resolved. The response was immediate, and the whole process was handled smoothly from start to finish.
A special thank you to Ella and Lorraine, who were both incredibly helpful throughout. They dealt with the situation efficiently, kept me informed, and made what could have been a stressful experience completely hassle-free. Their professionalism and prompt action really stood out.
It’s reassuring to know that support like this is in place—excellent service all around!

Recently had some maintenance work done on my home , including fixing a leaking ceiling and installing a shower, Ella was very helpful in making sure that everything was sorted out on time. I couldn’t be more impressed with results. The work was carried out professionally and efficiently.

HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time. Super helpful and got the job done 👍. Thanks, Ella and team!

Gets the job done.
This agency has been very helpful in resolving whatever issue at home.
Ella, in particular, takes a very hands on approach in attending queries.
Recommended!

Really pleased with the prompt response and services. Ella, in particular, has always been extremely helpful.

Ella from Hassle Free Lettings was very helpful with the maintenance process regarding issues with the dishwasher door and a kitchen sink leak.

It took some time for the maintenance work to be completed; however, this was not due to Ella. She was proactive in following up with the contractors and kept me informed throughout the process.

The respond was perfect

Good service, good response, attentive and quick response, very helpful and good organisation of tasks. Thank you all.

Ella in particular has been fantastic in dealing with my tenants. I’d strongly recommend them for any property management work.

Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it easy for me as a foreigner to act as a landlord in the UK. 2 thumbs up!
Dr. Volker Heilmann

Ms. Ella Sottilo from Hassle Free managed the entire process of procuring quotes to undertaking the work to the satisfaction of the tenant and we had a seamless present experience
THANK YOU

I encountered persistent leaks during heavy rainfall and from the toilet. This issue has persisted since the previous agent, but HFL has effectively resolved it. I commend Ella for arranging the necessary repairs.

Ella is always quick and very helpful when I have any issues. I’m very happy with the service I have been given

They responded promptly to our issue in our apartment and I am greatful.

A well-structured and efficient lettings service. The team demonstrated strong attention to detail, clear communication, and a proactive approach throughout the tenancy setup. Everything was handled professionally and on time, making the move-in process smooth and reassuring. I would happily recommend them

Maintenance services very cheap,
Unprofessional. Do not trust them.you life will be in danger