HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time.... See more
Company replied
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I rang the Hassle Free Letting on a Saturday hoping not to get a response but Ella called back and the issue was sorted in a very prompt way.. Each time I ring Hassle Free Letting, especially the mai... See more
Company replied
As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. Th... See more
Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it e... See more
Company replied
Company details
Written by the company
Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.
Contact info
4.7
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Unprofessional
Maintenance services very cheap,
Unprofessional. Do not trust them.you life will be in danger
August 27, 2025
Unprompted review
Reply from Hassle Free Letting
Dear Mashhur,
We are sorry to hear that you feel this way, as this is certainly not the level of service we aim to provide to any of our tenants or landlords.
You first reported a small damp patch on your ceiling on Wednesday and provided a photo. Our contractor attended the very next day to assess the issue and supplied a quote over the weekend. Unfortunately, the issue worsened, but we were not made aware of this until Sunday, when you informed us that part of the ceiling had collapsed.
On the same day, we immediately obtained the landlord’s approval and arranged alternative accommodation for you while repairs were carried out.
Our contractor attended again on Tuesday and replaced the entire ceiling. We continue to monitor the situation closely and provide ongoing support to ensure everything is resolved to the highest standard.
Our team is still in contact with you and remains committed to improving your experience.
Thank you for your patience and cooperation.
Reply from Hassle Free Letting
Thanks for your review Emma
Reply from Hassle Free Letting
Thanks for your review, we will pass this on to Ella
amazing team who work hard to make your…
amazing team who work hard to make your experience quick and simple. big shout out to
Ella Sotillo who helped me resolve my bath and tile issue in the kitchen. Thank you so much for all your hard work
May 21, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks for your review Lauryn, this is great to hear. We will pass on your feedback to Ella
Always trying to short out the issues…
Always trying to short out the issues within the time and always polite and helpful on the phone.
Thanks Ella.
May 23, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks for your feedback Karina
Staff are always helpful and friendly.
Had a few issues with the property that needed resolving over the last year or so, always found the staff - Ella, in particular - to be communicative, friendly, and professional.
May 12, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks Tom for your review
Bed fixing
I had an issue with a broken bed that had completely collapsed whilst I was back at home for the previous weekend and I realised something wasn’t right when I came back. I emailed Hassle Free who’s amazing communication with the landlord and the maintenance guy and I got given a brand new bed as a replacement within 1 hour. It was all sorted out within 3 hours and finished by lunch time! Incredible team at Hassle Free who are so lovely and always respond so quickly to anything!
April 4, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks Aimee
Have worked with hassle free letting a…
Have worked with hassle free letting a for some time as a cleaning contractor. Very easy to work with and staff are very helpful.
March 31, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks Scott, its a joy working with you
Hassle Free letting - cracked window
I contacted hassle free letting regarding a cracked window, Ella at hassle free was extremely helpful in keeping me in the loop regarding her phone calls with the landlord and continued to help until the problem was resolved. I am extremely grateful.
March 29, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks Jake, we appreciate the review
I have needed some professional advice…
I have needed some professional advice concerning the letting of one of my properties.
I spoke to Charlotte Fletcher.
Charlotte was polite, helpful and gave me some very good advice.
Thank you Charlotte, and Hassle Free Letting.
March 25, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks for your review Mrs Ferguson, we will be sure that it's passed on to Charlotte
I am glad to have this company
I am glad to have this company. They have been great throughout my issues I've been having.
Whenever I have a issue they are quick to respond and get the issue sorted quickly and effectively.
Brilliant company and support
March 26, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks for your review
"I've had a very positive experience…
"I've had a very positive experience renting my flat through Hassle Free Lettings. Flat itself is of a good quality, well-maintained and comfortable. I've been
particularly impressed with the satisfaction with the maintenance service. Any issues have
been addressed promptly and efficiently. Furthermore, the quick response for enquiries has
made communication easy and stress-free. I would highly recommend them."
February 27, 2025
Unprompted review
Reply from Hassle Free Letting
Thanks Dmytro, we appreciate the review and positive feedback
Very Good
Had a very good experience with this company. I have had a problem with my boiler and has been fixed the same day, thanks to our assistant Ella , she's been very kind and extremely professional to get in touch with our contractor.
January 8, 2025
Unprompted review
I had a great experience with this…
I had a great experience with this agency when dealing with a kitchen pipe leak. Ella, in particular, was amazing—she patiently listened to my concerns, provided quick responses, and efficiently resolved the issue. Her professionalism and attentiveness made the whole process smooth and stress-free. Highly recommend her and the team!
February 20, 2025
Unprompted review
They tend to maintain the property up…
They tend to maintain the property up to the standards and tend to keep the tenants happy. Very Easy to reach out as well.
February 16, 2025
Unprompted review
Ella’s service was exceptional and she…
Ella’s service was exceptional and she was on top of the issues and ensured that it was swiftly resolved.
Despite complaining about certain things repeatedly, only Ella took cognisance of the problem to the best of her abilities.
February 18, 2025
Unprompted review
Ella response was swift and fast
Ella response was swift and fast, the query was quickly attended to, she spoke kind and pass information appropriately
February 12, 2025
Unprompted review
Ella Sotillo
This rating goes out to Ella Sotillo! She is amazing at passing on information and is very kind and polite.
February 5, 2025
Unprompted review
Quick response with any issues and they…
Quick response with any issues and they are resolved asap.
January 24, 2025
Unprompted review
Amazing service 🌟
Ella is a super star 🌟
Every time when I reported the property issue, Ella responded very quick and arranged contractor come to fix!
Thanks Ella for all your kindly help xx
January 16, 2025
Unprompted review
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