Hassle Free Letting Reviews 

120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the dedicated staff for being exceptionally prompt, highly efficient, and very helpful when resolving various property maintenance issues. People note that communication is consistently clear and professional, ensuring that routine management tasks are handled smoothly from start to finish. Some reviewers were not happy with occasional delays experienced between initially identifying faults and finally completing the necessary repair work. Despite this minor drawback, consumers greatly appreciate the proactive follow-ups, reassuring attitudes, and constant updates provided by the team throughout the entire process, making everything much easier.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpful and reassuring... See more

Service

Users describe positive interactions with service, highlighting exceptional support and efficient... See more

Customer service

Clients share positive opinions on customer_service, highlighting excellent support, care, and clear... See more

Response time

Customers consistently note positive experiences with response time, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time.... See more

Company replied

Rated 5 out of 5 stars

I rang the Hassle Free Letting on a Saturday hoping not to get a response but Ella called back and the issue was sorted in a very prompt way.. Each time I ring Hassle Free Letting, especially the mai... See more

Company replied

Rated 5 out of 5 stars

As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. Th... See more

Rated 5 out of 5 stars

Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it e... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency

Written by the company

Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(120)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided. Alex showed us round the property and was very friendly and professional from the start, and Charlotte took over helping us get the property as quickly as possible. Overall it was a very quick and smooth process, 5 stars!

July 23, 2024
Unprompted review
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Reply from Hassle Free Letting

Thank you for your review, we really appreciate it

Rated 5 out of 5 stars

I have been with Hassle Free Lettings…

I have been with Hassle Free Lettings for some time now… and I would like to give Charlotte there a massive big shout out…. Charlotte is absolutely amazing assisting me when needed, she is friendly and very professional, massive help for me and also my little boy so a massive thank you for your help Charlotte I very much appreciate it.

May 16, 2024
Unprompted review
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Reply from Hassle Free Letting

Thanks Amie, we really appreciate your review!

Rated 5 out of 5 stars

I have been in touch with hassle Free…

I have been in touch with hassle Free Lettings for A Year now and Charlotte there has been absolutely amazing assisting me when needed, she is friendly and very professional. she has been A huge help for me and is greatly appreciated.

March 27, 2024
Unprompted review
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Reply from Hassle Free Letting

Thanks for your review Kay!

Rated 5 out of 5 stars

Five Star Service

My business partners and I have worked with Hassle Free Lettings for a number of years now and can highly recommend their services.
They are an extremely professional, efficient and friendly team.

September 3, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you very much Holly for your kind words. We enjoy working with you as well, and hope to work with you for many years to come :)

Rated 5 out of 5 stars

Have been using them for about 3 years…

Have been using them for about 3 years and had no issues so it has been hassle free for me, hence 5 star rating.

September 1, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you Nadir for the 5 star rating. We love looking after your property for you! :)

Rated 5 out of 5 stars

Professionally managed

Managed two of my properties Professionally

May 12, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you City Retreats Limited for your kind words. We are thrilled that you are happy with our services!

Rated 5 out of 5 stars

All the work was perfect 👍

All the work was perfect 👍
When we had a small problem, they helped us quickly.
I’m recommending this company

August 29, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you for your kind words Oksana. We are glad that we were able to sort out the problem quickly and efficiently. That is what we are here for :)

Rated 5 out of 5 stars

Great team to work with

Great team to work with , very professional friendly and courteous. I would recommend Hassle Free Lettings any one weather you are tenant or a Landlord. Thank you guys - Adam and Samina ! you provide a great service.

August 21, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you so much for your kind review Shiraz! We are so glad that you are happy with our services :)

Rated 5 out of 5 stars

Sophisticated and innovative company

Sophisticated and innovative company. Great doing business with you. Long May it continue!

August 20, 2022
Unprompted review
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Reply from Hassle Free Letting

Claire, thank you very much for your kind review! We are so glad that you are happy with our services :) long may it continue indeed!

Rated 5 out of 5 stars

Happy tenant

I've been a tenant with Hassle Free letting and I'd highly recommend them! It's definitely hassle free :)

August 19, 2022
Unprompted review
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Reply from Hassle Free Letting

A Majid, thank you very much for your kind review! We are so pleased that you find it ‘hassle free’ as this is our aim! :)

Rated 5 out of 5 stars

Highly recommend Hassle Free Letting

Highly recommend Hassle Free Letting. My experience has been very pleasant. They’ve been responsive and helpful throughout our tenancy. They’ve helped us with every aspect of Tenancy process in a very friendly and professional manner. Thank you to the whole team for the excellent service and specially Sam and Adam for being so helpful.

August 18, 2022
Unprompted review
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Reply from Hassle Free Letting

Bharat, thank you very much for your kind review! We are so glad that you are renting with us, and we hope to have you stay with us for a long time :)

Rated 5 out of 5 stars

Great service

Excellent company, do not thinl twice about using them. Super professional. Really thorough and comprehensive service. They have plenty of industry-specific expertise which is imperative of course

August 18, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you Yasseen for your kind words. We are thrilled that you are pleased with our services! :)

Rated 5 out of 5 stars

Great Agency

I have been extremely impressed with the services that Hassle Free Letting have provided. They are very attentive and deal with issues very promptly. The best agency experience I have had from a tenants point of view.

August 16, 2022
Unprompted review
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Reply from Hassle Free Letting

Laura, thank you so much for your kind words! We are so glad that you have found us the best agency that you’ve used. We hope to have you stay with us for a long time :)

Rated 5 out of 5 stars

5* service

We’ve been renting with HFL’s help for almost a year now and it’s been an extremely smooth experience. Excellent and professional service with prompt responses to any issues/queries we may have had. Would like to specially shout out to Adam and Sam on the team that have been great throughout the tenancy.

August 16, 2022
Unprompted review
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Reply from Hassle Free Letting

Rachita, thank you very much for your kind review! We are so glad that you are renting with us, and we hope to have you stay with us for a long time :)

Rated 5 out of 5 stars

Awesome service

I am very pleased with the services that Hassle Free Letting has offered me.

August 16, 2022
Unprompted review
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Reply from Hassle Free Letting

Thank you Zarin! :) We are so glad that you are happy with our services :)

Rated 5 out of 5 stars

Highly Recommend Hassle Free Letting

Hassle Free Letting are a fantastic agency to rent with, I stayed in one of their properties for just under a year and we had a great experience. If there was ever an issue such as no hot water they would send out a plumber/ electrician and check in with us to make sure the issue was fixed. I would highly recommend renting with Hassle Free Letting.

August 28, 2021
Unprompted review
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Reply from Hassle Free Letting

Thank you for your kind words Aoife! We are thrilled that you are happy with our services :)

Rated 5 out of 5 stars

Very attentive

Very attentive, always prompt to respond and act on any queries in a professional manner. I have been renting with them for two years and have had only positive experiences. Highly recommended.

August 27, 2021
Unprompted review
Hassle Free Letting logo

Reply from Hassle Free Letting

Thank you for your kind words Shimal! We are so glad that you are happy with our services :)

Rated 5 out of 5 stars

Would use again

Hassle Free Letting provided a great service and were super friendly!

August 25, 2021
Unprompted review
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Reply from Hassle Free Letting

Thank you Devon for using our services :)

Rated 5 out of 5 stars

I am a Landlord who uses Hassle Free…

I am a Landlord who uses Hassle Free Letting as my letting agency, and they have been extremely professional at all times. I am very happy with the service.

August 23, 2021
Unprompted review
Hassle Free Letting logo

Reply from Hassle Free Letting

Thank you for your kind review! We are so glad that you are happy with our services :)

Rated 1 out of 5 stars

I've been staying here for 5 months and…

I've been staying here for 5 months and I've had nothing but hassle with this company. They came to do a check of the flat for me to come home and my front door wide open my bedroom door unlocked and my drawers open!!! I have never dealt with a company like this. Shocking attitude and no sorry etc when reporting my doors being left open

July 31, 2020
Unprompted review

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