Hays Travel - Abbey McNay Reviews 

151
TrustScore 5 out of 5

4.8

Personal Travel Consultant Abbey McNay, WA7 Runcorn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Called into Beverly Branch yesterday to finalise holiday. Millie could not have been more helpful. She is always pleasant and eager to get the best possible deal for you. Would also like to mention He... See more

Rated 5 out of 5 stars

Always happy to. Book at hay the staff are very helpful before the girl set up on there own nothing was to much for them Richard as helped me so much with my solo holiday iv book but all in all every... See more

Rated 5 out of 5 stars

We had our holiday to Malta on 11 august I rang hays travel in Runcorn shopping city spoke to Abby for a holiday and got us what we wanted within an hour we are traveling on 17 august one happy family... See more

Rated 5 out of 5 stars

Immediately I walked through the door of Hayes Newark, Sophie greeted me. Listening to my needs and then my wants efficiently homed in on my holiday, with ease and charm. I booked it there and then, p... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Abbey McNay, WA7, Runcorn, United Kingdom

  • 01928237870

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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4.8

All reviews

(151)

116,812 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful customer service in Huddersfield

Went into Hayes travel in Huddersfield today at 11.45 to book a holiday for 7 to Eurodisney. There were 4 or 5 workers at their desks but no customers. We told the male worker when we wanted to go, which 2 hotels we were interested in and where we wanted to fly from. The only 2 points of difference were that we wanted if possible connecting rooms ( you need to ring Eurodisney for this ) and that we wanted to fly back at a later date. Not an issue you would have thought. Usually the travel agent sorts this out whilst you are there so u can book, but not Hayes. It is the first time we have used them. The male worker took our email and phone number and said he would be in contact. Not what we were expecting, we got the feeling we were in the way, and our business was not wanted. 5 hours later still no email or phone call so we have done it ourselves on line, even ringing Eurodisney only took 8 minutes. Shame on you Hayes

September 11, 2025
Unprompted review
Hays Travel - Abbey McNay logo

Reply from Hays Travel - Abbey McNay

Good Afternoon,

Thank you for taking the time to leave us a review - your feedback is important to us.

I am sorry you have been unhappy with the service.

Should you wish to discuss this further, please could I request that you send an email into online.support@hays-travel.co.uk, with your HAY reference.

I apologise for any inconvenience caused.

Kind Regards
Shauna

Rated 5 out of 5 stars

Hays is my new No 1 go to

I always book packages online but it can be confusing. We decided to go local and are glad we did. Fantastic service and everything well explained. Jane and her team were so friendly.

June 2, 2025
Rated 1 out of 5 stars

When we booked our holiday we asked to…

When we booked our holiday we asked to be near albefera old town
We are here now and we are about 5 miles away so we have to get taxis e every time we go in and come back which we did not enclude in our spending money The reception staff at our hotel are very rude and not at all helpful We are staying at the Hotel Bala Grande.If I could I would move

June 1, 2025
Unprompted review
Hays Travel - Abbey McNay logo

Reply from Hays Travel - Abbey McNay

Good Morning,

I’m really sorry to hear about your experience, could you please email online.support@hays-travel.co.uk with more information and we can look into this further for you.

Kind Regards
Shauna

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