Called into Beverly Branch yesterday to finalise holiday. Millie could not have been more helpful. She is always pleasant and eager to get the best possible deal for you. Would also like to mention He... See more
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Always happy to. Book at hay the staff are very helpful before the girl set up on there own nothing was to much for them Richard as helped me so much with my solo holiday iv book but all in all every... See more
We had our holiday to Malta on 11 august I rang hays travel in Runcorn shopping city spoke to Abby for a holiday and got us what we wanted within an hour we are traveling on 17 august one happy family... See more
Immediately I walked through the door of Hayes Newark, Sophie greeted me. Listening to my needs and then my wants efficiently homed in on my holiday, with ease and charm. I booked it there and then, p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Abbey McNay, WA7, Runcorn, United Kingdom
- 01928237870
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Very informative Knowledgable of our…
Very informative Knowledgable of our destination. Very pleased with the service and professionalism.
The assistant manageress St Oldham…very helpful
The assistant manageress St Oldham branch was very helpful, checking various hotels.
Well where to start
Well where to start, first of all you're colleague Megan,(brilliant).Knows her customers extremely well,finds exactly what we are looking for,very professional we always use Hays,we had a problem with one of our hotel choices and we both were not completely happy with our choice,I called the office Megan answered, told her our issue we popped up to see Megan and within a few minutes,we had a new hotel sorted, brilliant job well done Megan.
I always book with hays travel good…
I always book with hays travel good service and the ladies are always very helpful as iam not good at emails if I have any problems or questions they are always helpful to explain things to me
Very nice place and nice lady did my…
Very nice place and nice lady did my holiday s
Excellent Service
As always excellent service 👏 Very helpful, going to great lengths to help find our perfect holiday.
Thanks to all the staff.
Good Experience
We are not seasoned travellers and our experience with Andrea made things very straightforward . Would strongly recommend her and intend to use her in the future.
We were seen to by Sarah,she was so…
We were seen to by Sarah,she was so helpful from the start to finding us the cruise that we wanted, we went through a lot of options and she was so helpful with everything.
Nice staff very friendly
I've already done my review ,it was…
I've already done my review ,it was Hayes travel service in Fakenham. Highly reccomended.
As always very efficient and extremely…
As always very efficient and extremely helpful. Makes the process seamless.
Great staff all very friendly
Great staff all very friendly, always go extra mile to help you and sorted us out really quick, very happy with the service, also the poor girl had to put up with my funny or not so funny partner!!!! He means well ha ha well done hayes travel xx
Our experience in hays travel …
Becky was very helpful and friendly would recommend to friends and family
Marie was a lovely young lady ,amazing…
Marie was a lovely young lady ,amazing service ,truly two satisfied customer, we couldn't ask for more .Fantastic ❤️
Looking forward to my next trip
The help you get at Hays makes booking a holiday effortless, staff are all so helpful.
I would like to say a big thank you to Sophia always goes the extra mile. Bexleyheath Hays
Really friendly helpful staff
Really friendly helpful staff. Made it easy for us to book our holiday
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