Went to China so was unsure about booking myself online. Catrina at Hays handled everything for me...booking, visa info, vaccinations info, money and travel bank card. She kept in contact, answered... See more
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See what reviewers are saying
As always Christopher knows what we require he checks everything from the flights seating and our insurance and always checks if we require anything else. Once again he is most helpful first class.
Company replied
Our experience of booking a cruise was once again a pleasure due to the diligence of the staff member( Margo). She went through all the options that were available to us, ie cabin type, drinks packag... See more
Company replied
This is the second visit to this travel agent as the last time they were so friendly and helpful. We spent a while booking two holidays and nothing was a problem. Explained everything and even went as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37/39 High Street, FK10 1JF, Alloa, United Kingdom
- 01259212825
4.9
Excellent
589 reviews
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Reply from Hays Travel - Alloa
Thanks for your positive review, Melody
It was a pleasure to get your cruise booked for you
Best regards
Christopher
Catrina and Jodie very helpful and…
Catrina and Jodie very helpful and certainly know their stuff.
May 6, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Margaret
It is always a pleasure to help organise your cruise bookings
Warmest regards
Catrina
Reply from Hays Travel - Alloa
Was a pleasure to help - Catrina
Reply from Hays Travel - Alloa
Thanks for your positive review, Mrs. Gardiner
It was a pleasure to get your cruise booked for you
Warmest regards
Catrina
A1 American deals!
Excellent service as always. Listening to what I’m looking for and very quickly coming up with a deal. Always great service.
April 15, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, George
It is always a pleasure to get your USA holidays arranged for you
Warmest regards
Catrina
Best travel agents ever friendly staff…
Best travel agents ever friendly staff who aim to get you the perfect holiday
April 17, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Mr. Gillan
It was a pleasure to help get your cruise organised for you both
Warmest regards
Catrina
Catrina was extremely helpful and…
Catrina was extremely helpful and knowledgeable.
She was very easy to interact with and very friendly.
Anything we asked she was able to answer.
She is a credit to the company.
April 14, 2026
Reply from Hays Travel - Alloa
Thanks very much for your lovely review, Charmaine.
It was my pleasure helping you to arrange your flights
Take care
Warmest regards
Catrina
Lovely staff and very knowledgable
Lovely staff and very knowledgable . Asked what was important to me and immediately knew what hotels to ignore. Didn’t waste time , straight to what was relevant and excelled my expectations .
April 4, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help! Jodie
Brilliant service
Jade at spennymoor branch friendly she told me about the resort hotel clearly understood my special needs great service
April 10, 2026
Helping make dreams come true
Having used Hays Travel in Alloa before we knew we could rely on Margo and her team to search out the best deal possible, and we weren’t disappointed. Outstanding customer service from Chris. Well done, keep up the fantastic work.
March 29, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
The assistance is first class
The assistance is first class.
Staff very efficient and pleasant
It makes booking a holiday easier for us older people
Will be using them every time now
April 2, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Christopher
Alloa branch
Margo from the Alloa branch was amazing getting us booked, nothing was a problem and she went above and beyond to check different prices for different rooms etc
April 2, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review Mrs. Lang.
It was a pleasure helping you to get your holiday booked.
Warmest regards
Margo
Friendly and informative staff
Have used Hays travel in Alloa to book our last 3 cruises. Staff very knowledgeable and helpful. Tailored our holiday to exactly what we needed. Kept us informed right up to start of holiday . Great team at Alloa store, fantastic service.
March 24, 2026
Reply from Hays Travel - Alloa
Always a pleasure to help - Margo
The staff at Alloa are always very…
The staff at Alloa are always very knowledgeable and helpful.
We use the Alloa branch for all our holiday bookings this is mostly down
To the staff
March 28, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Mr. Logan
It was a pleasure helping you both to organize your cruise
Best regards
Margo
Chris was very helpful
Chris was very helpful. He went out of his way to get us a good deal for our holiday, even phoning Jet 2 to query the price rise. We usually book online through Jet 2 but in future will come to Hays as the price was so competitive and Chris answered all our queries making it a simple, reliable process.
March 26, 2026
Reply from Hays Travel - Alloa
Thank you! It was a pleasure getting you all booked! - Chris
Happy CustomerThe staff are so friendly and…
The staff are so friendly and welcoming, they make choosing a holiday so simple and easy to book, with their knowledge and helpfulness, nothing seems to be a problem to them in getting you exactly what you ask for.
March 19, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Mr. Bryce
It was a pleasure helping you to get your cruise booked
Warmest regards
Catrina
Reply from Hays Travel - Alloa
It was a pleasure getting you booked once again! Thanks - Christopher
Great service from Margo
March 13, 2026
Reply from Hays Travel - Alloa
No bother Brenda. Glad you have more holidays to look forward to. Thanks-Margo.
Reply from Hays Travel - Alloa
Thanks for your positive review, Thomas
It was a pleasure to help you get your flights booked
Best regards
Catrina
Very friendly staff
Very friendly staff, very helpful with holiday and accomodation booking
March 10, 2026
Reply from Hays Travel - Alloa
It was a pleasure Lorraine. Thanks-Margo.
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