Went to China so was unsure about booking myself online. Catrina at Hays handled everything for me...booking, visa info, vaccinations info, money and travel bank card. She kept in contact, answered... See more
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See what reviewers are saying
As always Christopher knows what we require he checks everything from the flights seating and our insurance and always checks if we require anything else. Once again he is most helpful first class.
Company replied
Our experience of booking a cruise was once again a pleasure due to the diligence of the staff member( Margo). She went through all the options that were available to us, ie cabin type, drinks packag... See more
Company replied
This is the second visit to this travel agent as the last time they were so friendly and helpful. We spent a while booking two holidays and nothing was a problem. Explained everything and even went as... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37/39 High Street, FK10 1JF, Alloa, United Kingdom
- 01259212825
4.9
Excellent
589 reviews
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The staff in the branch are pleasant
The staff in the branch are pleasant, helpful and very efficient. Nice branch to into.
March 15, 2026
Reply from Hays Travel - Alloa
Thanks Lorraine. It was a pleasure - Jodie.
Margo was a great help and handled…
Margo was a great help and handled everything for us.
March 13, 2026
Reply from Hays Travel - Alloa
It's always a pleasure Mr McMurray. Thanks-Margo.
Reply from Hays Travel - Alloa
It's always a pleasure. Thanks - Margo.
No complaints whatsoever First Class…
No complaints whatsoever First Class Service Thank You Very Much
March 14, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
As always we received a very…
As always we received a very professional service from Christopher.
March 6, 2026
Reply from Hays Travel - Alloa
It was a pleasure as always! Thank you - Christopher
Unfair Cancellation Fee to a deceased relative.
My mother booked her holiday to Tunisia in December 2025 from the Alloa shop, paid it off but passed away unexpectedly in February 2026. Her holiday was planned for April 2026. As a result Hays Travel applied a “cancellation fee” of £496, which is ridiculous given the circumstances.
I informed them the day after she passed and then had a significant wait for the death certificate which I then took into the branch. They didn’t tell me anything at the time, but I eventually got a phone call telling me to claim on her travel insurance which she hadn’t organised as her holiday was months away. The male staff member that I spoke to was not very receptive to our circumstances and quickly got off the phone after dropping the bad news.
I really would be extremely wary of booking with them, book with a company that cares.
February 19, 2026
Unprompted review
Reply from Hays Travel - Alloa
Hi, thank you for your feedback. We will contact you directly to discuss this.
Reply from Hays Travel - Alloa
Always a pleasure Lesley - Christopher
Catrine was very helpful and got…
Catrine was very helpful and got everything done for our last minute holiday would highly recommend nothing was too much hassle
February 26, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Frances
It was a pleasure helping you both to get your holiday arranged
Warmest regards
Catrina
Christopher was awsome nothing was too…
Christopher was awsome nothing was too much bother for him very polite and got the job done very profesonal
February 24, 2026
Reply from Hays Travel - Alloa
Always a pleasure to help - Christopher
Outstanding customer service
I always find the staff at hayes in Alloa outstanding at their jobs , they look in to every option of flights , accommodation and location. They are extremely knowledgeable about the properties they are selling.
They gave me advice from their own experience that determined length of stay . They were patient while u made calls to check holiday dates available.
They don’t rush you or try to push a holiday.
I go in for my currency and Hayes travel cards .
I just find it a stress free experience booking with them all.
Christopher has the patience of a saint I was going to Munich and ended up booking New York. Can’t thank them all enough
February 11, 2026
Reply from Hays Travel - Alloa
It's always a pleasure Leeann! Thank you - Christopher
Jodie was lovely and very helpful
February 5, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Jodie
Stress free booking.
All the booking and paperwork was done at the branch. Any queries we had were answered professionally. Notified when luggage labels and boarding passes were ready to pick up.
No stress or hassel.
January 12, 2026
Reply from Hays Travel - Alloa
Thank you for your review, Linda
It was an absolute pleasure to help organise your cruise
Warmest regards
Jodie
The staff in Alloa are friendly and…
The staff in Alloa are friendly and Helpfull. They managed to get us a holiday for seven people that satisfied everyone. Great job
February 4, 2026
Reply from Hays Travel - Alloa
It was a pleasure getting you booked, Thanks - Margo
Great service from start to finish.
February 5, 2026
Reply from Hays Travel - Alloa
It was a pleasure getting you booked! - Jodie
Margo always goes above and beyond to…
Margo always goes above and beyond to help me get the most amazing holidays.
February 1, 2026
Reply from Hays Travel - Alloa
Always a pleasure to help Helen - Margo
Reply from Hays Travel - Alloa
Thanks for your review, Mrs. Whitelaw
It is always a pleasure to book your holidays
Best regards
Margo
Great experience
Jodie was so friendly and helpful again! She booked us onto our holiday and she and her colleague worked together over a couple of questions, which gave us a great impression- they help each other and it makes booking a holiday such a pleasant experience. Thank you again. We’ll be back!!
January 23, 2026
Reply from Hays Travel - Alloa
Such a pleasure to help you Sarah - Jodie
Reply from Hays Travel - Alloa
Was a pleasure to help - Catrina
Know all the staff and are great to be…
Know all the staff and are great to be around
January 27, 2026
Reply from Hays Travel - Alloa
It's always a pleasure Janice. Thanks - Margo.
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