Went to China so was unsure about booking myself online. Catrina at Hays handled everything for me...booking, visa info, vaccinations info, money and travel bank card. She kept in contact, answered... See more
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See what reviewers are saying
As always Christopher knows what we require he checks everything from the flights seating and our insurance and always checks if we require anything else. Once again he is most helpful first class.
Company replied
Our experience of booking a cruise was once again a pleasure due to the diligence of the staff member( Margo). She went through all the options that were available to us, ie cabin type, drinks packag... See more
Company replied
This is the second visit to this travel agent as the last time they were so friendly and helpful. We spent a while booking two holidays and nothing was a problem. Explained everything and even went as... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37/39 High Street, FK10 1JF, Alloa, United Kingdom
- 01259212825
4.9
Excellent
590 reviews
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The helpful friendly and professional…
The helpful friendly and professional staff in the Alloa branch, keep me and my husband returning!
It’s a one stop shop, and staff always have handy tips on offer to help your holiday experience enjoyable.
The staff are knowledgeable and thorough when putting together a package, making sure everything has been covered. We feel very much “taken care of”.
January 24, 2026
Reply from Hays Travel - Alloa
Its always a pleasure to help! Jodie
Easy to book and all documents received…
Easy to book and all documents received via email. Assistant was very helpful
January 16, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Catrina
morag was very professional in the way…
morag was very professional in the way she helped us to book our holiday
January 22, 2026
Reply from Hays Travel - Alloa
It was a pleasure, thank you - Margo
Always helpful with us ,knowing my…
Always helpful with us ,knowing my needs and spending time finding the right holiday .
January 22, 2026
Reply from Hays Travel - Alloa
Always a pleasure to help you Janet! - Jodie
Staff were friendly and helpful.
January 11, 2026
Reply from Hays Travel - Alloa
It's always a pleasure! - Christopher
Reply from Hays Travel - Alloa
It was a pleasure getting you booked - Jodie
Customer service is always very good…
Customer service is always very good &helpful staff ,
January 17, 2026
Reply from Hays Travel - Alloa
It was a pleasure getting you booked again! Thanks - Chris
Catrina was very helpful ,we got the…
Catrina was very helpful ,we got the holiday we wanted at the right price ,and helped with other queries we had about tourist tax abroad
January 16, 2026
Reply from Hays Travel - Alloa
Thanks for your positive review, Douglas
It was a pleasure to help you both get the holiday you wanted :)
Warmest regards
Catrina
We always use Alloa Hays for our travel…
We always use Alloa Hays for our travel requirements. Friendly service and staff always give good advice. Great value too
January 15, 2026
Reply from Hays Travel - Alloa
It was a pleasure as always! - Margo
Great service by Margo couldn’t be any…
Great service by Margo couldn’t be any more helpful.
January 11, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Margo
The staff in the alloa shop are amazing…
The staff in the alloa shop are amazing all friendly and helpful anytime I go in, and when I have a budget in mind they help me find a holiday in that price range and happy to help reschedule holidays with no hassle. The staff are all amazing 10/10
January 4, 2026
Reply from Hays Travel - Alloa
It's always a pleasure! Thanks - Jodie :)
Pleasure dealing with Hays Alloa
Pleasure dealing with Hays Alloa, nothing is to much to ask, so helpful, Jodie was really great at getting us exactly what we wanted, listening to all our needs. Would highly recommend to our friends and family.
January 10, 2026
Reply from Hays Travel - Alloa
It's always a pleasure getting you booked! - Jodie :)
Came out a happy customer
I knew what I wanted and Margo got me sorted within minutes very polite people
It’s a warm and welcoming shop 👍😁
January 9, 2026
Reply from Hays Travel - Alloa
Hi. It's aways a pleasure to find what you are looking for. Thanks-Margo.
Reply from Hays Travel - Alloa
Was a pleasure to help! - Jodie
Reply from Hays Travel - Alloa
Thanks for your positive review
It was a pleasure helping you to arrange your holiday
Warmest regards
Catrina
the service was excellent as always
January 4, 2026
Reply from Hays Travel - Alloa
Was a pleasure to help - Christopher
Margo was very helpful in booking both…
Margo was very helpful in booking both holidays. She was very efficient and friendly. A very good experience.
January 4, 2026
Reply from Hays Travel - Alloa
Always a pleasure to help Mary - Margo
Very knowledgeable and helpful consultant
Although we knew when and where we wanted to book, the consultant Jodie was very helpful in checking various different airlines, travel times and costs.
December 29, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Jodie
World Cup trup
When you email in saying you want to go to the World Cup and they make it happen, that’s great service.
December 20, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Catrina
Staff are Friendly, Knowledgeable and Helpful
Staff are, as ever, friendly, knowledgeable and helpful. We had an issue around our cruise dates and the staff worked around this to a positive conclusion.
November 30, 2025
Reply from Hays Travel - Alloa
Thanks David. Always a pleasure - Christopher.
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