Went to China so was unsure about booking myself online. Catrina at Hays handled everything for me...booking, visa info, vaccinations info, money and travel bank card. She kept in contact, answered... See more
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See what reviewers are saying
As always Christopher knows what we require he checks everything from the flights seating and our insurance and always checks if we require anything else. Once again he is most helpful first class.
Company replied
Our experience of booking a cruise was once again a pleasure due to the diligence of the staff member( Margo). She went through all the options that were available to us, ie cabin type, drinks packag... See more
Company replied
This is the second visit to this travel agent as the last time they were so friendly and helpful. We spent a while booking two holidays and nothing was a problem. Explained everything and even went as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37/39 High Street, FK10 1JF, Alloa, United Kingdom
- 01259212825
4.9
Excellent
590 reviews
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Really welcoming shop to use
Very helpful young man we dealt with. No problems just got it booked and Very pleasant. Helped us a few times before and always had a good experience . Thanks again
November 28, 2025
Reply from Hays Travel - Alloa
Thanks for your positive review, Mrs. Small
It was a pleasure helping you to get your holiday arranged
Warmest regards
Christopher
It's so nice going into Alloa and…
It's so nice going into Alloa and knowing they will look after you. Jolie had holiday all booked in minutes. Seats booked for flights, etc. Fabulous
November 15, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked - Jodie
Our advisor (Christopher) was hugely…
Our advisor (Christopher) was hugely helpful, friendly and cheerful without being pushy.
November 16, 2025
Reply from Hays Travel - Alloa
Always a pleasure to help - Chris
Staff knowledgable and most helpful.
November 14, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Jodie
A holiday just for you
If you want to design a holiday just for you, Hays Travel will make it easy, and help you throuh every stage until you have everything in place.
I popped in to the Alloa office with an Idea and over the next few days Catrina helped create the holiday plan.
Thouroughly recomended. Japan here we come..
November 2, 2025
Reply from Hays Travel - Alloa
Thank you for positive review, Mr. Hamilton
It was my pleasure to help create the perfect holiday for you guys
Warmest regards
Catrina
Great experience
I book with Hays in Alloa every year. The staff are friendly knowledgeable and extremely helpful.
November 9, 2025
Reply from Hays Travel - Alloa
It was a pleasure to get you sorted - Jodie
Stress free, efficient, friendly service
Christopher in Alloa branch was very knowledgeable, efficient and friendly. Made booking the holiday an easy, stress free experience
October 24, 2025
Reply from Hays Travel - Alloa
Always a pleasure - Chris
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
Customer satisfaction
Good communication, relevant information and polite and friendly.
October 22, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked! Thanks - Chris
Reply from Hays Travel - Alloa
Was a pleasure to help - Margo
Very helpful friendly service
Very helpful friendly service. We always leave happier than when we went in!
October 15, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked! Thanks Jodie
Excellent
My experience with this company has always been excellent. The staff are amazing and so helpful, polite and friendly and will help you in any way they can . They are very efficient. I would always book my holidays with this company.
October 8, 2025
Reply from Hays Travel - Alloa
Thanks for your positive review, Janice
It is always my pleasure to help you book your holidays
Warmest regards
Catrina
Great service great choice great prices…
Great service great choice great prices great people
October 3, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked again! - Chris
Customer service from Christopher was…
Customer service from Christopher was excellent
October 3, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
Flights and hotel booking
Went in to book flights and a hotel stay . Was served by Jodie who was super helpful booked everything for us, she was friendly and professional put us at ease having everything taken care of which i must admit i prefer booking with a travel agent rather than doing it online call me old fashioned lol . Great customer service all round would recommend.
September 30, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help! - Jodie
Excellent customer care
Christopher has booked holidays for me in the past so he knows what kind of holiday I like. He is very helpful and knowledgeable re travel and gives excellent customer care. The staff in the Alloa branch make you feel very welcomed and also give great customer care .
September 22, 2025
Reply from Hays Travel - Alloa
Always a pleasure to help - Chris
Very helpful staff could not fault in…
Very helpful staff could not fault in any way
September 21, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you both booked once again! - Christopher
A job well done.
The fact that you can have good banter with the staff. They have all the answers that you need and make booking simple.
September 20, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked - Margo
I went in with an idea and Christopher…
I went in with an idea and Christopher had no problem looking at them and made suggestions which I was pleased with
September 21, 2025
Reply from Hays Travel - Alloa
It was a pleasure getting you booked once again! Christopher
Alloa Hays are the Best
The staff at Alloa Hays always make our visits great, they are friendly, good listeners and know what we like. Margo & the other staff are just amazing!😊
September 17, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Chris
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