Went to China so was unsure about booking myself online. Catrina at Hays handled everything for me...booking, visa info, vaccinations info, money and travel bank card. She kept in contact, answered... See more
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See what reviewers are saying
As always Christopher knows what we require he checks everything from the flights seating and our insurance and always checks if we require anything else. Once again he is most helpful first class.
Company replied
Our experience of booking a cruise was once again a pleasure due to the diligence of the staff member( Margo). She went through all the options that were available to us, ie cabin type, drinks packag... See more
Company replied
This is the second visit to this travel agent as the last time they were so friendly and helpful. We spent a while booking two holidays and nothing was a problem. Explained everything and even went as... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37/39 High Street, FK10 1JF, Alloa, United Kingdom
- 01259212825
4.9
Excellent
590 reviews
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Great customer service always happy to…
Great customer service always happy to help. Nothing is ever a bother to the alloa team. Love booking my holidays with them.
August 6, 2025
Reply from Hays Travel - Alloa
Always a pleasure Debbie - Chris
Great service again
Great service again. Christopher always goes above and beyond to find exactly what you want. Everyone in the shop are very friendly and great at what they do and super helpful
July 26, 2025
Reply from Hays Travel - Alloa
It was a pleasure as always! Thanks - Christopher
Great service
Great service. Staff are excellent and always find the best choices for their customers.
July 19, 2025
Reply from Hays Travel - Alloa
Always a pleasure to look after you and Alan
Marie x
Amazing service in and out within 20…
Amazing service in and out within 20 minutes with our holiday
July 18, 2025
Reply from Hays Travel - Alloa
Always a pleasure to help - Chris
Very informative and helpful
Explained everything about our holiday and what extras we could get Very knowledgeable and helpful
July 16, 2025
Reply from Hays Travel - Alloa
Always a pleasure to help you both! Jodie
As always great customer service
July 6, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Catrina
Hays are us
The female person who booked our holiday knew her stuff. Professional, polite and answered all our questions. This was first time booking a cruise.
July 13, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Jodie
Margo was very helpful
Margo was very helpful. Answered all my questions and was very nice and pleasant.
Thank you Margo.
July 4, 2025
Reply from Hays Travel - Alloa
Thanks for your positive review, Frances
It was a pleasure to help you book your holiday
Margo
Christopher was extremely professional…
Christopher was extremely professional and calm. It was a relatively simple booking but I was too flustered to do it myself even though I had dealt with things like this before for the whole family. He was kind and considerate and understood what I was looking for immediately. He gave several options but knew which would suit me best. His help was so appreciated at a stressful time for me. Thank you.
July 9, 2025
Reply from Hays Travel - Alloa
Thank you Clare, It was a pleasure and I'm glad we got everything sorted for you - Christopher
Staff were very helpful and friendly.
June 25, 2025
Reply from Hays Travel - Alloa
Thank you for your positive review, Brian
It was a pleasure helping you to get your holiday booked
Warmest regards
Jodie
Reply from Hays Travel - Alloa
A pleasure as always - Jodie
Great service
Great experience with Jodie. She was able to assist with our requirements allowing us to get booked.
June 28, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help Shirley! - Jodie
Booking with Jays Travel
Booking with Jays Travel
Although I had many conditions to pick a holiday your rep catrina was very patient and helpfull
Thank you
June 24, 2025
Reply from Hays Travel - Alloa
Hi Tony
Thanks very much for your positive review
It is always a pleasure to book your holidays
Hope you all have a ball
Catrina
Margot the Cruise Dealer!!😂
We went in to price a one week, self catering holiday to Fuerteventura.
Margot knows that we like to cruise with P&O and quickly found us a deal for a two week cruise for not much more than what we’d spend on the self catering holiday we went to price. Not only that but she found us a great deal for a fly cruise in 2027.
Her knowledge and expertise, got us two great deals!
June 17, 2025
Reply from Hays Travel - Alloa
Thanks for your review, Pauline
It is always a pleasure to help you find good deals for your holidays & cruises
Best regards
Margo
Didn't have to do anything
Didn't have to do anything. Margo done it all. Margo is a very nice person. My experience was great as everything got done in no time with a lovely lady who was very helpful. I will definitely be back to Hays Travel for my holidays
June 15, 2025
Reply from Hays Travel - Alloa
It was a pleasure to help - Margo
Listened to what we wanted in a…
Listened to what we wanted in a holiday, and found us one at a very competitive price too. Thanku 😀
June 4, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help - Christopher :)
Chris was amazing Alloa Branch
Chris was amazing, attentive and helped us get exactly what we wanted. What we paid was significantly less than a competitor's quote. I wouldn't use any other to book my trips as I get fabulous service every time.
June 10, 2025
Reply from Hays Travel - Alloa
Was a pleasure to help! - Chris
Margo was her usual cheery helpful self…
Margo was her usual cheery helpful self got us a great deal in the holiday we wanted very friendly but also very knowledgeable we wouldn't go anywhere else to book our holiday
June 3, 2025
Reply from Hays Travel - Alloa
Thanks for your positive review, Mr. Scally
It is always a pleasure to help you organize your holidays
Warmest regards
Margo
Every time we go to Hayes Travel we are…
Every time we go to Hayes Travel we are treated wonderfully well by all the staff.Never a problem and they are all well versed on anything we ask. Walter Rennie.
June 2, 2025
Reply from Hays Travel - Alloa
Hi Mr. Rennie
Thanks very much for your review
It is always a pleasure to help you get booked up
Warmest regards
Margo
Reply from Hays Travel - Alloa
It was a pleasure getting you booked up! Thanks -Christopher
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