Hays Travel - Amesbury Reviews 

651
TrustScore 5 out of 5

4.9

Flower Court Flower Lane, SP4 7JE Amesbury, GB


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Rated 5 out of 5 stars

Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more

Company replied

Rated 5 out of 5 stars

Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more

Company replied

Rated 5 out of 5 stars

The advisor was extremely helpful, she answered all my questions (and I had a few) she also gave me good advice and guidance. From enquiring about a holiday to the booking process I cannot fault.

Company replied

Rated 5 out of 5 stars

Friendly welcome as soon as I entered. Sharon asked pertinent questions about what I was looking for, and made suitable suggestions, plus alternatives. There was no pressure sales at all. Once my hol... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom

  • 01980 624422

4.9

Excellent

TrustScore 5 out of 5

651 reviews

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4.9

All reviews

(651)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful

July 19, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for your feedback - we appreciate you booking with us and hope you have a wonderful time - Team Amesbury :)

Rated 5 out of 5 stars

Ellie was helpful and patient

Ellie was helpful and patient, working with me to get the holiday package I was after.

July 22, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, always a pleasure in getting you booked! Team Amesbury :)

Rated 5 out of 5 stars

A good experience

Jess was very patient and helpful and found exactly what I was looking for.

July 22, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this feedback. It was lovely meeting you! Look forward to seeing you again soon! :) - Jess

Rated 5 out of 5 stars

Holiday booking

Always excellent service

July 21, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for this feedback of Amesbury's service :) - Jess

Rated 5 out of 5 stars

Very knowledgeable and friendly staff

Very knowledgeable and friendly staff, they are able to give clear explanation of our holiday destinations, accommodation and travel options and support us through all booking enquiries. We come back time and time again.

July 19, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for this great review on Team Amesbury's service! :) - Jess

Rated 5 out of 5 stars

Friendly knowledgable staff

Jess found us a great cruise at a favourable price.

July 16, 2026
Unprompted review
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Reply from Hays Travel - Amesbury

Thank you for this feedback! Pleased to have been able to find you both such a great priced option! :) - Jess

Rated 5 out of 5 stars

Jess was incredibly helpful

Jess was incredibly helpful! We couldn't have asked for a better experience.

July 10, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this feedback. It was a pleasure helping you book your upcoming adventure!! Very excited for you both! :D - Jess

Rated 5 out of 5 stars

A top rate experience. The young lady greeted us with a…

The young lady greeted us with a welcome smile and enthusiasm. She
listened to what we wanted, she searched and gave us choices of various budgets and timings. We felt very comfortable dealing with her, nothing was too much trouble. We were in there nearly three hours booking a hotel, flights, transfers, excursions, money cards and insurance, therefore she worked through lunch time without a murmur of dissatisfaction. Very professional and knowledgeable. The after sale service of the continued admin and booking in sounds amazing. We don’t do this kind of thing very often so knowing everything has been taken care off and we don’t need to worry about anything, has taken away so much stress already, we will definitely go back to book any more adventures that we would be fortunate enough to have. The shop was clean and tidy, the other member of staff was also very friendly and welcoming. A top rate experience.

July 12, 2026
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Reply from Hays Travel - Amesbury

This review has made my day! Thank you so much for the really kind feedback. It was a pleasure helping you book such a special trip! As well as helping you with all other elements too. :) We'll see you soon! - Jess

Rated 5 out of 5 stars

Professional and friendly service every time

Professional and friendly service from Jess at the Hays Amesbury office. Makes booking a holiday a breeze! One booked and looking at another one now!

July 12, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this lovely review! Always a pleasure to help you organise your cruises! :) Speak soon!! - Jess

Rated 5 out of 5 stars

Sharon Goodship

Sharon Goodship - professional, diligent, calm, understanding and ABSOLUTELY no pressure on us!

July 12, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for your kind feedback, it was such a pleasure in getting you booked! it will be an amazing trip-Im sure :) thank yo so much for booking with me and hope to get you both booked again on future adventures. Sharon :)

Rated 5 out of 5 stars

Hays Travel Amesbury - excellent

Ellie at Hays Travel Amesbury, went above and beyond to put together a package for me, even though I had some tricky demands.
Thoroughly recommend.

July 10, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for the kind review :) I hope you have an amazing time on your cruise and look forward to hearing all about it - Ellie :)

Rated 5 out of 5 stars

Sharon at the Amsbury travel bends over…

Sharon at the Amsbury travel bends over backwards to get you the holiday of your choice .

July 8, 2026
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Reply from Hays Travel - Amesbury

Thank you for your leaving you kind feedback! absolute pleasure as always in getting you booked on your fab adventures, we really appreciate it :) we hope you have the best time - Team Amesbury

Rated 5 out of 5 stars

Booking with Amesbury branch

Booked our holiday with Jess at the Amesbury branch the service from start to finish & the booking process was straightforward & met our expectations we put our requirements, budget to fit our needs Jess made the booking which was quick & easy she was very knowledgeable of the area we are going which will be our first time in Turkey we are very much looking forward to our holiday.

July 1, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It was a pleasure helping you secure your next holiday - a lovely holiday to look forward to! :) - Jess

Rated 5 out of 5 stars

Simple and professional …

The staff members desire to make sure all our needs were her priority. And she did.

June 28, 2026
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Reply from Hays Travel - Amesbury

Thank you for taking time to leave feedback, we hope you have a wonderful time away and thank you again for booking with us. Team Amesbury :)

Rated 5 out of 5 stars

Staff very helpful ,spent time finding…

Staff very helpful ,spent time finding a great holiday with good price and did the paper work for us, also made sure we had the app.

July 2, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for this lovely review. It was a pleasure helping you book your holiday! :) - Jess

Rated 5 out of 5 stars

I cannot praise Hays travel in Amesbury…

I cannot praise Hays travel in Amesbury any higher.
Sharon particularly goes above and beyond to find what we ask for. Also when the trouble in the Middle East happened and our trip to the Maldives got cancelled she ensured we got every penny back.
I do not go anywhere else to book my holiday and never will. Hays all the way ✈️

June 30, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you very much for this great review on Sharon + Team Amesbury's service! Sharon is out of the office at the moment, but we'll be sure to pass this on, on her return! :D - Jess

Rated 5 out of 5 stars

Jess sent a ove n beyond getting our…

Jess went above n beyond getting our cruise how we wanted we r doing pleased with her

June 20, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! It was a pleasure helping you get your cruise booked! :) - Jess

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