Hays Travel - Amesbury Reviews 

651
TrustScore 5 out of 5

4.9

Flower Court Flower Lane, SP4 7JE Amesbury, GB


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Rated 5 out of 5 stars

Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more

Company replied

Rated 5 out of 5 stars

Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more

Company replied

Rated 5 out of 5 stars

The advisor was extremely helpful, she answered all my questions (and I had a few) she also gave me good advice and guidance. From enquiring about a holiday to the booking process I cannot fault.

Company replied

Rated 5 out of 5 stars

Friendly welcome as soon as I entered. Sharon asked pertinent questions about what I was looking for, and made suitable suggestions, plus alternatives. There was no pressure sales at all. Once my hol... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom

  • 01980 624422

4.9

Excellent

TrustScore 5 out of 5

651 reviews

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4.9

All reviews

(651)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Always good personal attention from…

Always good personal attention from Sharon. Having someone who knows your requirements makes the process of booking very straightforward.

May 9, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this amazing review on Sharon's service! I'll be sure to pass these lovely words on to her! :) - Jess

Rated 5 out of 5 stars
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this review on Sharon's service! Sharon's out of the office today, but we'll pass this on when she's back in! :) - Jess

Rated 5 out of 5 stars

Had a great experience booking our…

Had a great experience booking our cruise for 2028- Jess was very knowledgeable , understood our needs and very helpful. Would book again .

May 2, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! So glad I could help get your cruise booked! Something lovely to look forward to :) - Jess

Rated 5 out of 5 stars

Sharon at Hays Travel in Amesbury…

Sharon at Hays Travel in Amesbury always goes above and beyond when dealing with My Partner and I. She Helps so much in every decision We make, and I can’t recommend Her and the rest of The Staff Highly enough. Always 5 Star Service.

May 2, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this really great review on Sharon's service + also on Team Amesbury! Sharon's out of the office today, but we'll pass this lovely review on to her when she's back in!! :) - Jess

Rated 5 out of 5 stars

Jess

Jess, a very knowledgable travel agent, able to deliver multiple requirements well, every time they are requested.

April 23, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It's always a pleasure! :) - Jess

Rated 5 out of 5 stars

Really personal experience where I was…

Really personal experience where I was not overwhelmed with offers and ideas, all my needs were listened to!!
Sharon was outstanding in her approach to really understanding what i needed without fuss.
Streamlined the in store time and made everything easy.

April 23, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this really great review on Sharon's service! So glad she was able to help find you the right holiday meeting your needs! She's out of the office today, but we'll pass this lovely review on to her when she's back in!! :) - Jess

Rated 5 out of 5 stars

Coach Holiday Cornwall

When my wife and I called into Hays Travel in Amesbury hoping for some advice on booking a coach holiday later in the year we were looked after by Ellie.She was extremely helpful and found us a wonderful holiday in Cornwall for September which we are so looking forward to. She has said she will get us brochures for the new season of coach holidays for next year, so we will be visiting Ellie at Hays Travel in Amesbury again soon.

April 8, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for this really lovely review! :) See you again soon! - Ellie

Rated 5 out of 5 stars

Staff always friendly and willing to…

Staff always friendly and willing to advise and help with any questions we have.

April 11, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It was an absolute pleasure! :) - Ellie

Rated 5 out of 5 stars

Personel touch

Personel touch. Nothing too much trouble. Remembering my name as i walked in

March 28, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for this really lovely review! :) See you again soon! - Hays Travel Amesbury

Rated 5 out of 5 stars

Really good service

Really good service, thank you

April 3, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this review! Pleased to be able to help you book another lovely holiday! :) - Jess

Rated 5 out of 5 stars

Always a lovely warm welcome.

Always a lovely warm welcome and the staff are very helpful.

March 31, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for taking time to leave us feedback, a pleasure in getting you booked on your next short break! Thanks again for booking with us - Team Amesbury :)

Rated 5 out of 5 stars

Ticket purchase

Fast efficient friendly service.

March 30, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you very much for this great feedback on Sharon's service! She's covering in another branch, but we'll be sure to pass this on! :) - Jess

Rated 5 out of 5 stars

Superb Hays Ambassidors

Due to personal circumstances I was unable to go on the cruise I booked for November of this year, I explained my predicament to both Eleanor ( Ellie) and Jessica, and they managed to both transfer my deposit and re-booked another Cruise, there professionalism empathy, and dedication to sorting this out was outstanding, I have sent an email to them thanking them for thier assistance.
I would be grateful if you could convey this to them , as you have two very good ambassadors within your fold .
Kindest Regards Steve Darlington

March 28, 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you very much for this really kind + detailed review! We're glad we were able to help get this sorted for you. + yes, the email did come through to us - thank you very much! It means a lot. :) We all look forward to seeing you soon! - Jess

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