Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more
Company replied
The advisor was extremely helpful, she answered all my questions (and I had a few) she also gave me good advice and guidance. From enquiring about a holiday to the booking process I cannot fault.
Company replied
Friendly welcome as soon as I entered. Sharon asked pertinent questions about what I was looking for, and made suitable suggestions, plus alternatives. There was no pressure sales at all. Once my hol... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom
- 01980 624422
4.9
Excellent
651 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sharon is always brilliant
Sharon is always brilliant. She is informative , knowledgeable and very professional in her approach. She makes us feel that she is giving a very personal service.
June 18, 2026
Reply from Hays Travel - Amesbury
Thank you for taking time to leave the kind feedback, always a pleasure in getting you booked, and what a special holiday we have confirmed this time ;) we hope you have the best time - Team Amesbury :)
Reply from Hays Travel - Amesbury
Thank you so much for this great feedback on Team Amesbury's service! :) - Jess
Jess was Great!
Jess, the consultant, was excellent. Her ability to understand our requirements was spot on, which made for a very easy decision. She has kept in touch throughout the process and , as with previous dealing with Hays Travel at Amesbury, all was handled in a friendly but professional manner.
June 18, 2026
Reply from Hays Travel - Amesbury
Thank you so much for this really lovely review! It was a pleasure helping you secure what should be an amazing holiday! It's always a pleasure for us when you get in touch for your holiday plans! :) - Jess
The Staff in Amesbury are beyond…
The Staff in Amesbury are beyond excellent. They help you every step of the way and try to give you everything you want and need for a holiday.
June 18, 2026
Reply from Hays Travel - Amesbury
Thank you so much for this review on Sharon's service + also Team Amesbury! Sharon's out of the office today, but I'll be sure to pass this on, on her return! :) - Jess
Booking a holiday to Crete.
Great service as always from Hays Travel, Amesbury.
The staff are always extremely helpful and friendly, nothing is too much trouble for them.
June 14, 2026
Reply from Hays Travel - Amesbury
Thank you very much for your kind review - Always a pleasure getting you booked - Ellie :)
Very friendly staff couldn’t ask for anything else
Very friendly staff jes was very helpful and found us just what we wanted very professional
June 11, 2026
Reply from Hays Travel - Amesbury
Thank you so much for this really lovely review! It was a pleasure helping you all get your trip booked! :) - Jess
Attentive
Attentive, knowledgeable and efficient staff made the whole booking experience almost part of the holiday itself!
June 10, 2026
Reply from Hays Travel - Amesbury
Thank you so much for this really kind review! It was an absolute pleasure helping you organise this incredible holiday :) - Jess
New exactly what we had in mind
New exactly what we had in mind, and found it without any problems. Staff are always friendly and helpful.
June 10, 2026
Reply from Hays Travel - Amesbury
Thank you for taking time to leave feedback another lovely holiday to look forward too & we hope you have a wonderful time, thanks again for booking -Team Amesbury :)
Sharon was very helpful and explained…
Sharon was very helpful and explained everything to us
June 9, 2026
Reply from Hays Travel - Amesbury
Thank you for taking time to leave feedback, always a pleasure in getting you booked, we hope you have a fantastic time away !and thank you again for booking with us - Team Amesbury :)
Reply from Hays Travel - Amesbury
Thank you for your feedback, a pleasure in helping you out & we hope you have a wonderful holiday - Team Amesbury :)
Reply from Hays Travel - Amesbury
Thank you for your feedback - it was a pleasure to help and we hope you have a wonderful holiday- Team Amesbury :)
Ellie has been fantastic
Ellie has been fantastic, providing options for villa holidays next year as well as a Gran Canaria trip late summer.
May 30, 2026
Reply from Hays Travel - Amesbury
Thank you for your lovely reply, it was my pleasure :)
I rang to arrange a booking for a…
I rang to arrange a booking for a cruise with Cunard next year.The lady on the phone was so helpful, she found out all the information that I needed so I could confidently go ahead with my booking knowing that everything was covered.Another holiday sorted with the help of staff at the Amesbury branch
May 29, 2026
Reply from Hays Travel - Amesbury
Thank you for your kind feedback, always a pleasure in helping you get your holidays organised. We hope you have a wonderful time - Team Amesbury :)
The company and the staff was great and…
The company and the staff was great and helpful,year 2024 i had a problem my flight,i email them to help me.just like that they send me the new sch of my flight.they are the best.
May 15, 2026
Reply from Hays Travel - Amesbury
Thank you so much for your review! Glad we were able to help you on your last trip, + hopefully this upcoming trip has no unforeseen problems!! :) - Jess
As always the team was amazing
As always the team was amazing. They got me the holiday i was dreaming of.
May 22, 2026
Reply from Hays Travel - Amesbury
Thank you for your kind review, as always a pleasure to get you both booked on another adventure, agree a dream holiday booked and something really look forward too!!- Thank you again for booking with us ... Team Amesbury :)
Excellent service
Excellent service, the hotel and location I wanted wasn't available for the dates I wanted, Sharon in the Amesbury shop helped me find an alternative that I was very happy with and am looking forward to.
March 22, 2026
Reply from Hays Travel - Amesbury
Thank you so much for your feedback, it was a pleasure in getting you booked and finding an alternative, which looks amazing!-we hope you have a wonderful time,and thanks you again for booking with us - Team Amesbury :)
From the moment you walk into Hays…
From the moment you walk into Hays you're greeted with friendly faces and a warm welcome, l was looking for a holiday in Lanzarote and Sharon was exceptional in helping me, and in no time l was booked up, which was very expertly carried out and explained to me.
Sharon also helped me to set up the Ryan Air and the Hays apps on my phone which was of a considerable help, also she made it quite clear that if l had any problems or queries l could call her or just pop in and sort things out.
May 21, 2026
Reply from Hays Travel - Amesbury
Thank you so much for your kind feedback - always a pleasure in helping and getting you booked on your next adventure! We hope you have a wonderful time and look forward to seeing you again.
Many Thanks for booking with us - Team Amesbury :)
Sharon as always is extremely…
Sharon as always is extremely patient,friendly and helpful. A big holiday takes some putting together and we need to get it right so once we have done the legwork Sharon is there to finalise everything which takes the pressure off and gives us the confidence we will have a wonderful trip. Mrs & Mrs Anslow
May 19, 2026
Reply from Hays Travel - Amesbury
Thank you so much for your kind feedback - always a pleasure in getting you both booked on your amazing adventures- we always get there and its such a nice feeling to press the confirmed button for you! I'm sure this next trip will be fantastic having been here myself and enjoyed all the culture, sights, sounds and people! - Thank you again so much for booking with me .. Sharon :)
Reply from Hays Travel - Amesbury
Thank you so much for this review! :) - Jess
As always 5 star service
As always, 5 star service from Sharon and all the staff at the Amesbury branch . Thank you
May 9, 2026
Reply from Hays Travel - Amesbury
Thank you so much for this lovely review on Sharon's service + also the team's! :) - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.