Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more
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Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more
Company replied
Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more
Company replied
The advisor was extremely helpful, she answered all my questions (and I had a few) she also gave me good advice and guidance. From enquiring about a holiday to the booking process I cannot fault.
Company replied
Friendly welcome as soon as I entered. Sharon asked pertinent questions about what I was looking for, and made suitable suggestions, plus alternatives. There was no pressure sales at all. Once my hol... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom
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I have booked a holiday to cape verde on the 10th of January 2026 with Hayes travel in amesbury I watch the news on TV last night which has reported 1500 cases of a food poison bug in cape verde since 2024 and is still going on which was reported last night 2 February 2026 .
I was told nothing about this by the staff when I booked two weeks ago no advice was given about the on going problems in cape verde in fact they have book the very hotel which is having cases reported what kind of travel agent would do this when they most know about this ?.

Reply from Hays Travel - Amesbury
Everything was so easy and straightforward from start to finish.
Brilliant service from everyone.
Definitely recommend

Reply from Hays Travel - Amesbury
Smooth booking process, all the girls are brilliant and I wouldn’t book my holidays anywhere else 🥰

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
Jess in Amesbury branch found a really great deal for a holiday she knows we like and messaged us to let us know. We booked an hour later. Really great client service and knowledge, made everything so easy. Thank Jess! 😊

Reply from Hays Travel - Amesbury
Another excellent service from Hays travel, such friendly, helpful and knowledgeable staff. Nothing seems too much trouble for them. Wouldn't book my holiday with anyone else.

Reply from Hays Travel - Amesbury
Helpful and informative, willing to spend time helping to find the most suitable hotel for us.

Reply from Hays Travel - Amesbury
The Amesbury team are the best. They really go out of their way to ensure your holiday is perfect.

Reply from Hays Travel - Amesbury
Jessica at your Hays office was extremely helpful in exploring a holidays that met our needs taking up to two hours of discussions.

Reply from Hays Travel - Amesbury
I saw Sharon today , as always she was friendly and knowledgeable :) she was very patient , i have been in afew times.

Reply from Hays Travel - Amesbury
Our experience of using Hays Travel for our holiday bookings has always been great. I love the fact that everything is taken care of without the hassle of having to find the best flight times/arrange transfers to and from airport/booking seats on airline myself. I can have peace of mind that everything is taken care of for us and all we need to do is look forward to our holiday! Big shout out to Jessica for doing this!

Reply from Hays Travel - Amesbury
Jess was once again excellent in booking our holiday and insurance.
Efficient, helpful and always professional

Reply from Hays Travel - Amesbury
Jess is very helpful and knowledgeable. We have booked 4 holidays with her so far and looking to arrange our 5th.

Reply from Hays Travel - Amesbury
Evie was so helpful when we were trying to choose a cruise. She answered all our questions which made it easier to choose our cruise, cabin, date etc

Reply from Hays Travel - Amesbury
Ellie at Amesbury branch of Hays Travel was extremely helpful, polite and very enthusiastic about our booking an made the whole booking process very easy for us.

Reply from Hays Travel - Amesbury
Very helpful. Found holiday very quickly. Informative and efficient when it came to booking

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
It doesn't matter which member of the Amesbury team you deal with they go above and beyond to provide you with your ideal holiday experience

Reply from Hays Travel - Amesbury

Reply from Hays Travel - Amesbury
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