Hays Travel - Amesbury Reviews 

652
TrustScore 5 out of 5

4.9

Flower Court Flower Lane, SP4 7JE Amesbury, GB


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Rated 5 out of 5 stars

Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more

Company replied

Rated 5 out of 5 stars

Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more

Company replied

Rated 5 out of 5 stars

The advisor was extremely helpful, she answered all my questions (and I had a few) she also gave me good advice and guidance. From enquiring about a holiday to the booking process I cannot fault.

Company replied

Rated 5 out of 5 stars

Friendly welcome as soon as I entered. Sharon asked pertinent questions about what I was looking for, and made suitable suggestions, plus alternatives. There was no pressure sales at all. Once my hol... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom

  • 01980 624422

4.9

Excellent

TrustScore 5 out of 5

652 reviews

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4.9

All reviews

(652)

127,122 reviews in the last 12 months

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Rated 1 out of 5 stars

I have booked a holiday to cape verde…

I have booked a holiday to cape verde on the 10th of January 2026 with Hayes travel in amesbury I watch the news on TV last night which has reported 1500 cases of a food poison bug in cape verde since 2024 and is still going on which was reported last night 2 February 2026 .
I was told nothing about this by the staff when I booked two weeks ago no advice was given about the on going problems in cape verde in fact they have book the very hotel which is having cases reported what kind of travel agent would do this when they most know about this ?.

February 2, 2026
Unprompted review
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Reply from Hays Travel - Amesbury

Dear Mr Lazari, We will shortly call you to discuss this review in more detail. Hays Travel Amesbury

Rated 5 out of 5 stars

Everything was so easy and…

Everything was so easy and straightforward from start to finish.
Brilliant service from everyone.
Definitely recommend

January 5, 2026
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Reply from Hays Travel - Amesbury

Thankyou so much for your review and we hope we can book many more holidays for you in the future . Team Amesbury xx

Rated 5 out of 5 stars

Smooth booking process

Smooth booking process, all the girls are brilliant and I wouldn’t book my holidays anywhere else 🥰

February 1, 2026
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Reply from Hays Travel - Amesbury

Thankyou so much Hayley for your kind words . Always happy to help and look forward to booking many more holidays for you in the future .

Rated 5 out of 5 stars

Great customer knowledge and service

Jess in Amesbury branch found a really great deal for a holiday she knows we like and messaged us to let us know. We booked an hour later. Really great client service and knowledge, made everything so easy. Thank Jess! 😊

January 23, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! I thought of you guys as soon as I saw it + such a bargain too! Will be an amazing holiday! :D - Jess

Rated 5 out of 5 stars

Excellent service

Another excellent service from Hays travel, such friendly, helpful and knowledgeable staff. Nothing seems too much trouble for them. Wouldn't book my holiday with anyone else.

January 27, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, absolute pleasure in getting you booked and thank you for booking with us again, we are sure you will have an amazing time - Team Amesbury

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative, willing to spend time helping to find the most suitable hotel for us.

January 17, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, it was a pleasure in getting you booked and the hotel look beautiful perfect for your getaway! Thank you again for booking with us - Team Amesbury :)

Rated 5 out of 5 stars

Amesbury

The Amesbury team are the best. They really go out of their way to ensure your holiday is perfect.

January 24, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for the kind feedback, super excited for you on this amazing trip, I'm sure you will have the best time! Thanks again for booking with me - Sharon :)

Rated 5 out of 5 stars

Jessica at your Hays office was…brilliant

Jessica at your Hays office was extremely helpful in exploring a holidays that met our needs taking up to two hours of discussions.

January 22, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this review! So glad our discussions ended up with finding you both another really lovely holiday! Lots of adventures to look forward to this year! :D - Jess

Rated 5 out of 5 stars

Knowledgeable staff

I saw Sharon today , as always she was friendly and knowledgeable :) she was very patient , i have been in afew times.

January 21, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, and thank you for booking with me! Im sure you will have the best time away and look forward to getting you on more adventures soon !! Thanks again, Sharon :)

Rated 5 out of 5 stars

Thank you Jessica at Hays!

Our experience of using Hays Travel for our holiday bookings has always been great. I love the fact that everything is taken care of without the hassle of having to find the best flight times/arrange transfers to and from airport/booking seats on airline myself. I can have peace of mind that everything is taken care of for us and all we need to do is look forward to our holiday! Big shout out to Jessica for doing this!

January 8, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this review! :) It was great to see you both again + be able to help you find another lovely holiday to look forward to!! :D - Jess

Rated 5 out of 5 stars

Jess was once again excellent

Jess was once again excellent in booking our holiday and insurance.
Efficient, helpful and always professional

January 16, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this lovely review! Always a pleasure helping you both with your holidays! :) - Jess

Rated 5 out of 5 stars

Very helpful and knowledgeable

Jess is very helpful and knowledgeable. We have booked 4 holidays with her so far and looking to arrange our 5th.

January 11, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this review! Always so great seeing you + helping you with your plans! :D - Jess

Rated 5 out of 5 stars

Evie was so helpful when we were trying…

Evie was so helpful when we were trying to choose a cruise. She answered all our questions which made it easier to choose our cruise, cabin, date etc

January 17, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind words and we hope you have an amazing time :) - Team Amesbury

Rated 5 out of 5 stars

Ellie at Amesbury branch of Hays Travel…

Ellie at Amesbury branch of Hays Travel was extremely helpful, polite and very enthusiastic about our booking an made the whole booking process very easy for us.

January 13, 2026
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Reply from Hays Travel - Amesbury

Thank you for the kind feedback, we hope you have a wonderful holiday and hope to see you again to book more holidays - Ellie :)

Rated 5 out of 5 stars

Very helpful

Very helpful. Found holiday very quickly. Informative and efficient when it came to booking

January 11, 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, we hope you have the most amazing time away we are sure you will!! And thank you again for booking with us - Team Amesbury

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Amazing service.

January 10, 2026
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Reply from Hays Travel - Amesbury

Thank you for the kind feedback, we hope you have a wonderful holiday and hope to see you again to book you more travels - Team Amesbury :)

Rated 5 out of 5 stars

Such a great experience

It doesn't matter which member of the Amesbury team you deal with they go above and beyond to provide you with your ideal holiday experience

January 9, 2026
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Reply from Hays Travel - Amesbury

Thank you so much for you kind feedback! A pleasure in booking your holidays. We hope you have a wonderful time away and hope to book you many more in the future - Team Amesbury :)

Rated 4 out of 5 stars

Amesbury

The agents courtesy, knowledge and patience.

January 8, 2026
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Reply from Hays Travel - Amesbury

Thank you very much for your feedback! :) - Jess

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