Hays Travel - Andover Reviews 

404
TrustScore 5 out of 5

4.9

9 High Street, SP10 1LJ Andover, GB


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Rated 5 out of 5 stars

We knew what we wanted and normally deal with Viking Cruises direct in Wimbledon. Whilst in Andover we popped into Hays told them what we wanted so we booked with them. Kaylee was very helpful wh... See more

Company replied

Rated 5 out of 5 stars

Went into hays just need holiday insurance, very helpful.Young man sorted all out for us

Company replied

Rated 5 out of 5 stars

Having never booked a cruise everybody was so kind and helpful nothing was to much trouble Highly recommend all staff at Andover branch

Company replied

Rated 5 out of 5 stars

After a visit to the shop Kaylee took our details and the next day we had various options to choose from. There were many emails and calls back and forth until our perfect tailored package was found.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 High Street, SP10 1LJ, Andover, United Kingdom

  • 01264 333333

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

126,126 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth a visit…

Always good to visit and receive good advice, whether it be travel arrangements or places to visit.

July 16, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback, always happy to help :-)

Rated 5 out of 5 stars

Having never booked a cruise everybody…

Having never booked a cruise everybody was so kind and helpful nothing was to much trouble
Highly recommend all staff at
Andover branch

July 12, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Steve moore,

Thank you for your wonderful review! We are so pleased to hear that our team made your first cruise booking experience so positive and stress-free. We appreciate your high recommendation.

Kind Regards
Hays Travel Andover

Rated 5 out of 5 stars

VIKING CRUISE

We knew what we wanted and normally deal with Viking Cruises direct in Wimbledon. Whilst in Andover we popped into Hays told them what we wanted so we booked with them.

Kaylee was very helpful whilst dealing with Viking. She is knowledgeable and very helpful. We have seen her before for a trip last year to Porto which was lovely.

July 8, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you very much for your kind feedback, lovely to see you both again :-)

Rated 5 out of 5 stars

Had to cancel a previous holiday due to…

Had to cancel a previous holiday due to a health issue. This new holiday makes it easier for me to get around .
Looking forward to a new experience.

July 5, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Hi Susan thank you for your comments.
As you say I think this will be a better option for you.
Always pleasure arranging your holidays
Speak Soon
Ann

Rated 5 out of 5 stars

Great staff

Great staff

June 21, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for the positive feedback.

Rated 5 out of 5 stars

Great customer service

Bradley was incredibly patient and took the time to meet all of my requests. He responded quickly, was very accommodating throughout the process and provided excellent customer service.

June 17, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for the positive feedback, I am glad we managed to get this all booked for you and at a great price :-)

Rated 5 out of 5 stars

5 stars again

As usual, 5 star treatment from Kaylee, at Hays Travel Andover. Always a pleasure going in to book our holidays. Kaylee takes her time, making sure that the holiday is just how we want it. Yes, I could do it online, but much prefer face to face with lovely people.

June 11, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Always a pleasure booking your holidays :-)

Rated 5 out of 5 stars

Bradley

Bradley, was very helpful . He helped us to choose our holiday, making sure everything was included that we requested.
He made it very easy for us to0

June 12, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for the positive feedback, it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

The staff have been excellent

The staff have been excellent. They answered every question there and then. The communication has been outstanding.

June 7, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind words and positive feedback.

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