Hays Travel - Andover Reviews 

417
TrustScore 5 out of 5

4.9

9 High Street, SP10 1LJ Andover, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Emily was fabulous She was Very patient made me a lovely coffee and went above and beyond to help me find the perfect destination times and flights. From start to finish great experience in your... See more

Company replied

Rated 5 out of 5 stars

Very professional and personalised service. We felt helped, guided and supported throughout the process. Whilst we had some needs nothing was too difficult and dare I say Ann was very patient with us.... See more

Company replied

Rated 5 out of 5 stars

We use the Andover branch to book our flights and stopover to New Zealand. The staff are friendly and helpfulwhich makes a pleasant experience. They listen to our needs and make them happen.

Company replied

Rated 5 out of 5 stars

I was so happy to book my holiday though Hays travel again always a pleasure Kaylee is very helpful just like all the staff at Hays thank you again

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 High Street, SP10 1LJ, Andover, United Kingdom

  • 01264 333333

4.9

Excellent

TrustScore 5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(417)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cruise bookings

Always great service and advise . With a professional flare..helpfull in finding the right package for my requirements....

May 1, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

HI Lynne,

Thank you for taking the time to submit your review. Always a pleasure to help you with your travels,
Ann

Rated 5 out of 5 stars

Always attentive and efficient

Always attentive and efficient, better to have that personal touch, which you don’t get booking on-line.
Perfect

April 29, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback, always happy to help :-)

Rated 5 out of 5 stars

Hayes Travel : Kaylee & Gemma

Both Kaylee & Gemma were so helpful & patient with me in researching & finally booking assisted flights for my forthcoming trip to New Zealand. Excellent setvice, thank you!

April 22, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback :-)

Rated 5 out of 5 stars

Excellent service.

Friendly, helpful staff who went above and beyond to make sure we booked a holiday that suited perfectly our needs.

April 22, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback.

Rated 5 out of 5 stars

Emily who looked after us was…

Emily who looked after us was outstanding nothing was too much trouble. She got us a great deal at a lot less than we thought. For our next trip we will be back to Hays. We will tell our friends how we got on.

April 17, 2026
Rated 5 out of 5 stars

Helpful staff

Helpful staff. Booking holiday easy and felt comfortable

February 20, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback :-)

Rated 5 out of 5 stars

Great as always

As always, the staff are friendly and very efficient.

April 2, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback :-)

Rated 5 out of 5 stars

Very friendly Hays Office and lovely…

Very friendly Hays Office and lovely helpful staff☺️Gemma sorted a cruise out for us and we thought she was very helpful and very professional at her job.

April 2, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback.

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, professional and efficient. This is the second holiday we have booked through Hays Travel in less than a month, and the fact we went straight back there after the first holiday says it all I think.

March 21, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback, We are very happy to help you again :-)

Rated 5 out of 5 stars

Gift card

I popped into the Andover store to get a travel gift card, the girl at the desk was more than happy to assist , she did so in a very professional manner ,

March 22, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback :-)

Rated 5 out of 5 stars

Excellent travel agent

Very helpful and Emily was very keen to get us the right package

March 20, 2026
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you so much for your lovely review, glad we found a good fit, have an amazing holiday Mr & Mrs Green!
Emily

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look