Emily was fabulous She was Very patient made me a lovely coffee and went above and beyond to help me find the perfect destination times and flights. From start to finish great experience in your... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional and personalised service. We felt helped, guided and supported throughout the process. Whilst we had some needs nothing was too difficult and dare I say Ann was very patient with us.... See more
Company replied
We use the Andover branch to book our flights and stopover to New Zealand. The staff are friendly and helpfulwhich makes a pleasant experience. They listen to our needs and make them happen.
Company replied
I was so happy to book my holiday though Hays travel again always a pleasure Kaylee is very helpful just like all the staff at Hays thank you again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 333333
4.9
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
once again we had wonderfull service…
once again we had wonderfull service intened we call again so thank you ANN fof being a frend and see you in the futre
August 6, 2025
Reply from Hays Travel - Andover
Hi Mr Ayling,
Thank you so much for your kind comments. Its a pleasure to arrange your holidays and have a catch up at the same time.
Ann x
Staff brought out a ramp for me for…
Staff brought out a ramp for me for easy access to the travel agency with my mobility scooter.
Ann was very knowledgeable, helpful and kind. She made the whole process of booking the cruise easy.
August 2, 2025
Reply from Hays Travel - Andover
Hi Ritva,
Thank you so much for your 5* review. It was a pleasure to meet you and your husband.
If you need any further information please let me know.
Kind Regards
Ann
Friendly efficiency
Gemma was friendly, helpful and efficient. I am very satisfied with the service I received in the Andover branch of Hays on 2nd August
August 3, 2025
Reply from Hays Travel - Andover
Thank you for your positive feedback :-)
The lady at our branch in Andover was…
The lady at our branch in Andover was very helpful Her name was Gemma and my friend and I only went in to ask some questions and booked a holiday
July 26, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Amazing & Very Personal
We had gone into Hays with the view of booking a family trip to America knowing little about what specifically we wanted other than the basics. Gemma who assisted us on the day has been exceptional from the basics of flights to the park tickets and even the fun of changing the persons attending, Thank you so much Gemma for making the experiance as simple and as fun as possible! You are a STAR!
July 31, 2025
Reply from Hays Travel - Andover
Thank you for your lovely words :-) It has been a pleasure helping you and your family getting your holiday booked!
Paitent and knowledgeable
After a visit to the shop Kaylee took our details and the next day we had various options to choose from. There were many emails and calls back and forth until our perfect tailored package was found.
Throughout she was paitent, knowledgeable, and thoroughly professional. We look forward to an amazing holiday and know everything will be taken care of to the highest standard.
July 22, 2025
Reply from Hays Travel - Andover
Good Morning Mrs Robb
Thank you for taking the time and giving your amazing feedback. Always happy to help.
Very helpful Bradley.
July 19, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Pat Beckingham’s experience with Hayes.
My name is Pat Beckingham I am taking this holiday with Janet. The lady in Hayes travel agent was very patient and helpful and took her time to find the holiday we both liked. We had a very good experience there and would definitely recommend Hayes to anyone.
July 10, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback, Always happy to help :-)
Although my friends booked the holiday…
Although my friends booked the holiday on my behalf, I have experienced excellent "after care" when I hit a problem with my travel insurance. My questions were answered and dealt with immediately and with no fuss much to my relief.
June 15, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback and so pleased we managed to get it all sorted for you :-)
Reply from Hays Travel - Andover
Thank you for your repeat business, it's always nice to see you :-)
Great Service
Bradley was incredibly patient while we firmed up dates and requirements for our holiday. Lots of good communication both ways and we were able to find exactly what we were after.
June 15, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback, always happy to help :-)
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Reply from Hays Travel - Andover
Thank you for your 5* review. Always happy to help :)
Calm and patient
Staff very helpful despite many suggested hotels and locations being put to them
May 24, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback, Glad we managed to find you something :-)
efficient and helpful
Gemma was efficient and helpful in enabling us to book flights to New Zealand.
May 13, 2025
Reply from Hays Travel - Andover
Thank you for your find feedback :-)
Fantastic service with a smile
Fantastic service with a smile, could not do enough for us
Thank you Gemma
May 7, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Very good Kayleigh always does the best…
Very good Kayleigh always does the best for us to get the best deal we are after very happy with the service
April 29, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.