Emily was fabulous She was Very patient made me a lovely coffee and went above and beyond to help me find the perfect destination times and flights. From start to finish great experience in your... See more
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Very professional and personalised service. We felt helped, guided and supported throughout the process. Whilst we had some needs nothing was too difficult and dare I say Ann was very patient with us.... See more
Company replied
We use the Andover branch to book our flights and stopover to New Zealand. The staff are friendly and helpfulwhich makes a pleasant experience. They listen to our needs and make them happen.
Company replied
I was so happy to book my holiday though Hays travel again always a pleasure Kaylee is very helpful just like all the staff at Hays thank you again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 333333
4.9
Excellent
416 reviews
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Totally misinformed at the point of booking
I was told at the point of booking I had to pay the balance by 11.3.25. Next day I received a letter saying balance was in fact due 12.2.25, the day I booked. I was given the wrong information and refused a refund( I have an email from the person I booked with confirming he made the error) After complaining to the branch, they managed to get an extension for payment to 06.03.25. I had to borrow money to pay for this, or lose what I had paid as a deposit, and the extra I paid. As a family, we have booked many times with Hays, but will definitely shop around for our next trips
February 13, 2025
Reply from Hays Travel - Andover
Thank you for your feedback, Sorry to hear you had a experience. We have put things into place to ensure this doesn't happen again. Once again I would like to offer our apology and sorry for the inconvenience it caused. Many thanks Kaylee
Kaylee truly excels in her role
Kaylee truly excels in her role, bringing a wealth of experience with hotels and venues that is simply outstanding. We are incredibly grateful for her assistance in planning our first family holiday as a family of four.
April 24, 2025
Reply from Hays Travel - Andover
Thank you for your Kind feedback, Always happy to help :-)
International airline tickets
The manager Ann could not be more accommodating or helpful. She made our airline reservations as I asked then called Thomas and between them worked out a fantastic business class fares for 2 persons round trip to New Zealand. Parting with £14,000.00 was painless thanks to them.
April 20, 2025
Reply from Hays Travel - Andover
Good Morning Mr and Mrs Turner,
Thank you for the lovely 5* review. It was a pleasure talking to you and arranging your flights. Please do not hesitate in contacting me if you require anything further at this time.
Kind Regards
Ann
Very professional & helpful &…
Very professional & helpful & knowledgeable, we had Bradley help us with our holiday , he was great
April 12, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Excellent friendly and efficient service
From entering and leaving the premises the service I received was excellent. I got the exact cruise i.e.cabin, deck level and position on ship I wanted at a very good price due to the help I received. Thank you.
April 7, 2025
Reply from Hays Travel - Andover
Thank you for your Kind feedback :-)
They are all very friendly
They are all very friendly. Sorted our holiday very sufficiently. Thank you
April 6, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Reply from Hays Travel - Andover
Thank you so much for taking the time to submit a positive review, Always happy to help with your bookings and enquires :)
Holiday booking made easy with Kaylee
Booked a ski holiday with Kaylee. Who was so helpful. Had lots of questions which she helped with. A happy place to book made you feel welcome. Would highly recommend.
March 24, 2025
Reply from Hays Travel - Andover
Good Morning Wendy,
Thank you so much for taking the time to submit a 5* review.
Please do not hesitate in contacting us if you need any further assistance.
As you know Kaylee is away at the moment.
Kind Regards
Ann
Great friendly service
We were very impressed with the service we received, from listing what we did and didn’t want, we then received some great suggestions and went ahead and booked without any hassle and great friendly service from Kaylee
March 21, 2025
Reply from Hays Travel - Andover
Thank you for your kind feedback :-)
Reply from Hays Travel - Andover
Thank you for your kind Feedback :-)
Gemma was really helpful in finding…
Gemma was really helpful in finding what I required
March 16, 2025
Reply from Hays Travel - Andover
Thank you for your positive feedback :-)
Reply from Hays Travel - Andover
Thank you for your Kind feedback :-)
Reply from Hays Travel - Andover
Thank you for your Positive feedback :-)
Friendly travel agency
Kaylee was extremely helpful,patient and efficient.
I was always greeted with smiles by all the team.
March 15, 2025
Reply from Hays Travel - Andover
Thank you for your kind words. It's always a pleasure helping you with your holiday.
Reply from Hays Travel - Andover
Thank you so much for taking the time to submit review. We are always happy to receive feedback .
It was a pleasure to help you with your tickets and baggage labels
Bradley was very helpful and sorted out…
Bradley was very helpful and sorted out my travel for later in the year
March 7, 2025
Reply from Hays Travel - Andover
Thank you for your kind words.
A Huge Thank You & Honestly much…
A Huge Thank You & Honestly much appreciated, Your professionalism & helpfulness goes along way & this is the exact reason why I continue to support Hays Travel….
March 2, 2025
Reply from Hays Travel - Andover
Thank you for your kind words. It's always a pleasure assisting you with your travel arrangements.
gemma an staff are so brilliant.
March 1, 2025
Reply from Hays Travel - Andover
Thank you for your positive feedback. It's always a pleasure assisting you with your holiday arrangements!
Reply from Hays Travel - Andover
Thank you for your positive feedback.
Very easy team to work with
Very easy team to work with, flexed with every change we wanted to make. Nothing seemed to be an issue. Feeling super confident about our holiday. Thank you
February 16, 2025
Reply from Hays Travel - Andover
Thank you for your positive feedback. It's been a pleasure assisting you with your booking.
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