Hays Travel - Andover Reviews 

417
TrustScore 5 out of 5

4.9

9 High Street, SP10 1LJ Andover, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Emily was fabulous She was Very patient made me a lovely coffee and went above and beyond to help me find the perfect destination times and flights. From start to finish great experience in your... See more

Company replied

Rated 5 out of 5 stars

Very professional and personalised service. We felt helped, guided and supported throughout the process. Whilst we had some needs nothing was too difficult and dare I say Ann was very patient with us.... See more

Company replied

Rated 5 out of 5 stars

We use the Andover branch to book our flights and stopover to New Zealand. The staff are friendly and helpfulwhich makes a pleasant experience. They listen to our needs and make them happen.

Company replied

Rated 5 out of 5 stars

I was so happy to book my holiday though Hays travel again always a pleasure Kaylee is very helpful just like all the staff at Hays thank you again

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 High Street, SP10 1LJ, Andover, United Kingdom

  • 01264 333333

4.9

Excellent

TrustScore 5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(417)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy team to work with

Very easy team to work with, flexed with every change we wanted to make. Nothing seemed to be an issue. Feeling super confident about our holiday. Thank you

February 16, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback. It's been a pleasure assisting you with your booking.

Rated 5 out of 5 stars

Holiday cruise

Holiday cruise all booked with no problems

February 27, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for the positive feedback.

Rated 5 out of 5 stars

Bradley at Andover

Bradley at Andover, gave me lots of useful information, setup an itinary for an Anniversay trip and helping inform me of other holiday opportunities.

February 11, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback.

Rated 5 out of 5 stars

Can’t wait to go….

Gemma was so helpful and spent a lot of time with us to find our holiday. This our second holiday booked through Hays and we will certainly book with them agsin

February 7, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind words. It was a pleasure booking your holiday.

Rated 5 out of 5 stars

Your staff are professional

Your staff are professional, polite, respectful and helpful, made me feel very comfortable and confident in both their and my decisions about the bookings we made. So much easier for me dealing with a human rather than a computer. Many thanks to all the staff at Andover Hays.

February 6, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind words, it was a pleasure arranging your holiday.

Rated 5 out of 5 stars

Ann at Andover was very helpful

Ann at Andover was very helpful, had plenty of knowledge and nothing seemed to be too much trouble for her helping us to choose our holiday, in fact whilst booking she gave us further information on another holiday I am interested in doing in the next couple of years and would make sure to keep me posted on when the holidays became available to book as they go very quickly.

February 2, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Hi Nigel and Tracey,
Thank you so much for taking the time to complete a review. Always happy to help and please let me know in the meantime if there is anything I can help with. :)

Rated 5 out of 5 stars

Really helpful advisor (Bradley) has…

Really helpful advisor (Bradley) has been checking things out for me and we have arranged a great plan. It involves a stay in more than one place, so it's not all finalised yet, but the crucial bits are done.

January 29, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback. Kind regards Bradley

Rated 5 out of 5 stars

Helpful and friendly service

Kaylee was friendly and helpful and listened to what we said. She also answered any questions we had. We did not feel rushed in any way.

January 12, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your kind feedback :-)

Rated 5 out of 5 stars

Kiera

Kiera, was excellent and very knowledgeable when it came to answering our many questions and stated late to finalise our holiday booking with us. She is a credit to Hays travel Andover . Our positive experience will see us booking with Hays in the future

January 7, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Good Morning Miss Main. Thank you for your very kind feedback, we're always happy to help and I'm glad we found the perfect holiday for you :) Kind regards, Kiera

Rated 5 out of 5 stars

Helpful, well organised holidays.

I have just booked a trip to Australia with Gemma at Hays Travel Andover. Gemma has booked holidays for me before and she is always helpful and cheerful, promptly making all the necessary arrangements. We are looking forward to our trip and know Gemma will provide all the information we require. Thankyou Gemma!

December 7, 2024
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your Lovely feedback, Always happy to help :-)

Rated 5 out of 5 stars

Amazing customer service

Ann was absolutely great. She couldn’t do enough for us in helping us to find our perfect holiday.

January 4, 2025
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Hi Joanna Thank you so much for taking the time to submit your 5 star review. It was lovely to meet you both. It was my pleasure to find you your perfect holiday. Do not hesitate if you have any questions or, if you need further assistance.
Kind Regards
Ann

Rated 5 out of 5 stars

Happy Customer

First time using Hayes travel.
I was very impressed from the whole service I received.
The Manager was friendly and welcoming. Kiera delt with my enquiry, firstly over the phone then in branch,she was very professional and helpful with all my enquiries and requirements and helped me find the perfect holiday I needed. Lovely people, great service. Thank you.👍😃

November 22, 2024
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Good Morning. Thank you for your very kind feedback, we're always happy to help. I'm glad we found the perfect holiday! Kind regards, Kiera :)

Rated 5 out of 5 stars

An amazing holiday

The staff in our Andover shop could not be more helpful they choose an amazing hotel for us in Cyprus and did everything they could for us they even did our online book in 😊

November 15, 2024
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Good Morning Mrs Mildenhall. Thank you for your kind feedback, we are always happy to help! Kind regards, Gemma :)

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable helpful

October 21, 2024
Hays Travel - Andover logo

Reply from Hays Travel - Andover

Thank you for your positive feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look