Lovely helpful ladies everyone patient and kind .nothings too much trouble .wouldn't go anywhere else to book a holiday .booking paperwork all exellent .been very happy with service and wondnt hesita... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
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See what reviewers are saying
Mia from the Ashton-in-Makerfield branch was extremely helpful. In fact the two girls in there were great. Nothing was too much trouble and i would say they went above and beyond So we booked a ho... See more
Company replied
Excellent service from the staff in the Ashton in Makerfield branch I went in with details of a holiday I'd seen on the internet, They booked it for me at the internet price and checked us in and... See more
Company replied
The girls were all smiling and ready to serve us as soon as we entered the shop. The lady that sat us down was very friendly and helpful and our holiday was booked within minutes! She fully explaine... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
717 reviews
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Helpful staff who do everything for us
July 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
5 ⭐️ for Victoria
Victoria listened to what we wanted and spent time looking for it .
She found a solution when the original plan did’nt work .
July 31, 2026
Reply from Hays Travel - Ashton-in-Makerfield
We are so pleased to hear that our team was able to find a great solution for you, even when the initial plan didn't work out. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive and easy experience.
Kind Regards
Hays Travel
Kerry is always a brilliant advisor
Kerry is always a brilliant advisor , she's so good at her job
July 29, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was brilliant and excellent at their job.
Kind Regards
Hays Travel
Mia from the Ashton-in-Makerfield…
Mia from the Ashton-in-Makerfield branch was extremely helpful. In fact the two girls in there were great. Nothing was too much trouble and i would say they went above and beyond
So we booked a holiday 26 July.
July 26, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Andrea,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and pleasant. We truly appreciate your kind words and are thrilled you booked a holiday with us.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so pleased to hear that our team member was very helpful and provided you with lots of advice and information.
Kind Regards
Hays Travel
The staff were brilliant
The staff were brilliant. Helped us out and guided us through the process.
July 19, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with excellent assistance and guidance.
Kind Regards
Hays Travel
Lovely helpful ladies everyone patient…
Lovely helpful ladies everyone patient and kind .nothings too much trouble .wouldn't go anywhere else to book a holiday .booking paperwork all exellent .been very happy with service and wondnt hesitate to recommend .
July 19, 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're so happy to hear you consistently have such a positive experience with our team and our holiday booking process. We truly appreciate your kind words and recommendation!
Kind Regards
Hays Travel
Very friendly staff
Very friendly staff
Went in with a holiday in mind, which we had found on jet2, told us they could match the price.
July 25, 2026
Reply from Hays Travel - Ashton-in-Makerfield
donna,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and able to match the price for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Always a service with a welcoming…
Always a service with a welcoming smile .
Always very helpful , nothing is to much trouble , the staff are great .
We always leave smiling
July 21, 2026
Reply from Hays Travel - Ashton-in-Makerfield
DERRICK HEYESCustomer,
Thank you for your wonderful review! We are so pleased to hear that you always have a positive experience with us and that our team makes you smile. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff friendly and helpful, and that your booking process was quick and easy.
Kind Regards
Hays Travel
Excellent service from the staff in the…
Excellent service from the staff in the Ashton in Makerfield branch
I went in with details of a holiday I'd seen on the internet, They booked it for me at the internet price
and checked us in and booked airport parking too
A very friendly and efficient service all round
I would recommend Hays Travel to anyone
Thanks all at Hays Travel
July 12, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that our team made arranging your travel so easy and that you had such a positive experience with us. We truly appreciate your recommendation.
Kind Regards
Hays Travel
Holly and the rest of the staff took…
Holly and the rest of the staff took the time to explain about the different cruises as we have not cruised before.
July 14, 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're so glad our team could provide a clear explanation of the cruise options for your first experience. We appreciate you sharing your positive feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so pleased to hear that our team provided you with pleasant and helpful service. We truly appreciate your kind words.
Kind Regards
Very professional and polite understud…
Very professional and polite understud what we wanted and sorted it without any problem will be booking with them again
July 13, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that you found our service professional and polite, and that we were able to assist you effectively. We look forward to helping you again in the future.
Happy Travellers
Once again the staff at Hays in Ashton in Makerfield were brilliant . We are always made welcome and Mia looked after us really well. A very big thank you to everyone there !!
July 11, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so pleased to hear that you always feel welcome and that our team looked after you so well. We really appreciate your kind words.
Kind Regards
Hays Travel Ashton
The girls were all smiling and ready to…
The girls were all smiling and ready to serve us as soon as we entered the shop.
The lady that sat us down was very friendly and helpful and our holiday was booked within minutes! She fully explained what we were getting for our money and what the next steps were and printed everything off for us before we left. We have booked with them before and definitely will do again.
July 9, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your review! We are so pleased to hear that our team provided such friendly and helpful service, making your booking experience quick and easy. We truly appreciate your continued loyalty and look forward to assisting you with many more holidays in the future!
Kind Regards
Hays Travel Ashton-In-Makerfield
Very friendly helpful
July 8, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for your lovely review! We look forward to seeing you again soon.
The usual excellent service from Hays…
The usual excellent service from Hays travel Ashton in Makerfield. Knowledgable, professional, welcoming, friendly and easy. All provided promptly and efficiently thanks to Kerry and the currency exchange service.
May 31, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and found our team to be knowledgeable, professional, and friendly. We appreciate your kind words.
Kind Regards
Hays Travel
Excellent service again booked here…
Excellent service again booked here again and again
June 18, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Michael littler,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive excellent service and choose to book with us again and again.
Kind Regards
Hays Travel Birkenhead Grange
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