The staff are well trained and very helpful and that's why we keep going back after many years. We must say a big thank you to Kerry Holy and Mia there are others but just can't remember everyone an... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highly recommend for tailoring holidays to suit your individual needs. Kerry was very efficient, knowledgeable, explaining everything and understood exactly what I wanted from the holiday. She k... See more
Company replied
Our friends had already booked their holiday with Hays and invited us we had to do ours over the phone and everything went well thanks Brett & Liz
Company replied
Very friendly staff. Given plenty of time to discuss and didn't feel rushed. Explained everything in detail and good communication after booking.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
749 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for booking once again. Hope you have a lovely holiday.
Brilliant service as usual
As usual the service given by Hays Travel staff was second to none.
Vicky who dealt with my booking was very professional, friendly and patient.
So it's another 5 stars ✨ ✨ ✨ ✨ ✨
August 9, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. We always strive to provide professional, friendly, and patient service, and it's fantastic to know that we met your expectations. We appreciate you taking the time to share your kind words.
Kerry was very good sorting out a hotel…
Kerry was very good sorting out a hotel with adapted rooms and was also very helpful
August 2, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in finding suitable accommodation for you.
Staff very helpfull
Staff very helpfull, patient and good service.Always go back too book holiday.
July 30, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have a positive experience with our team. We appreciate your continued loyalty.
Kind Regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for taking the time to leave us such a lovely review. We are so pleased to hear you enjoyed the atmosphere and our staff.
Kind Regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be efficient, quick, and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Listened carefully to we wanted x
July 30, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so glad to hear that we were attentive to your needs and provided a positive experience.
Kind Regards
Hays Travel
Great service
Holly was very informative and looked up many options for our 2027 holiday
She was friendly and happy to help.
July 28, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We're so pleased to hear that our colleague was helpful and happy to assist you with your holiday plans.
Kind Regards
Hays Travel
Good service !
July 29, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We're so pleased to hear that our colleague was helpful and happy to assist you with your holiday plans.
Very patient and met all our reqirements
August 4, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for taking the time to leave such a positive review! We are so pleased to hear that we were able to meet all your needs.
Kind Regards
Hays Travel
Hollie listened to what we wanted and…
Hollie listened to what we wanted and did everything we asked.She was very pleasant and very knowledgeable.
August 2, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your lovely feedback, it was a pleasure.
Thanks, Hollie
Helpful staff who do everything for us
July 25, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and provided excellent service. Your feedback is greatly appreciated.
5 ⭐️ for Victoria
Victoria listened to what we wanted and spent time looking for it .
She found a solution when the original plan did’nt work .
July 31, 2026
Reply from Hays Travel - Ashton-in-Makerfield
We are so pleased to hear that our team was able to find a great solution for you, even when the initial plan didn't work out. Thank you for your kind words!
Kind Regards
Hays Travel
Kerry is always a brilliant advisor
Kerry is always a brilliant advisor , she's so good at her job
July 29, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was brilliant and excellent at their job.
Kind Regards
Hays Travel
Mia from the Ashton-in-Makerfield…
Mia from the Ashton-in-Makerfield branch was extremely helpful. In fact the two girls in there were great. Nothing was too much trouble and i would say they went above and beyond
So we booked a holiday 26 July.
July 26, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and pleasant. We truly appreciate your kind words and are thrilled you booked a holiday with us.
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so pleased to hear that our team member was very helpful and provided you with lots of advice and information.
Kind Regards
Hays Travel
The staff were brilliant
The staff were brilliant. Helped us out and guided us through the process.
July 19, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with excellent assistance and guidance.
Kind Regards
Hays Travel
Lovely helpful ladies everyone patient…
Lovely helpful ladies everyone patient and kind .nothings too much trouble .wouldn't go anywhere else to book a holiday .booking paperwork all exellent .been very happy with service and wondnt hesitate to recommend .
July 19, 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're so happy to hear you consistently have such a positive experience with our team and our holiday booking process. We truly appreciate your kind words and recommendation!
Kind Regards
Hays Travel
Very friendly staff
Very friendly staff
Went in with a holiday in mind, which we had found on jet2, told us they could match the price.
July 25, 2026
Reply from Hays Travel - Ashton-in-Makerfield
donna,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were friendly and able to match the price for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Always a service with a welcoming…
Always a service with a welcoming smile .
Always very helpful , nothing is to much trouble , the staff are great .
We always leave smiling
July 21, 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your wonderful review! We are so pleased to hear that you always have a positive experience with us and that our team makes you smile. We truly appreciate your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.