Hays Travel - Ashton-in-Makerfield Reviews 

752
TrustScore 5 out of 5

4.9

Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB


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Rated 5 out of 5 stars

Excellent customer service going above and beyond to make our trip special. Mia tailored our holiday to ensure every detail was perfect and got us the best deal available. We were given tips and advic... See more

Company replied

Rated 5 out of 5 stars

Isobel was very helpful. Looking at different hotels and options with various dates. Fully explained what was included in the booking and was happy to answer any questions we had prior to confirming... See more

Company replied

Rated 5 out of 5 stars

The service we received at Hays Travel was excellent. We wanted to book the same holiday as our friends had booked a few days before . We spoke to Issy who sorted out everything for us. Very pleased... See more

Company replied

Rated 5 out of 5 stars

Highly recommend for tailoring holidays to suit your individual needs. Kerry was very efficient, knowledgeable, explaining everything and understood exactly what I wanted from the holiday. She k... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom

  • 01942419271

4.9

Excellent

TrustScore 5 out of 5

752 reviews

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4.9

All reviews

(752)

117,661 reviews in the last 12 months

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Rated 4 out of 5 stars

All ok with the assistant Victoria,

All ok with the assistant Victoria,
However, the insurance was a real shocker, I should have shopped around and not accepted the shop recommend.
A real sickener! No pun intended.
I will not be going abroad again, as these insurance costs are not affordable for us.
Phil Hayden

January 9, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

We appreciate your feedback and are glad the service was helpful. We're sorry the insurance costs were higher than expected but glad we managed to discuss this.

Hays Travel Ashton In Makerfield

Rated 5 out of 5 stars

From entering the shop to leaving…

From entering the shop to leaving always well treated nothing to much trouble .
Always book here.
Excellent service

January 21, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

The only place to book your Holiday!

This was my first visit to Hays, and it will not be my last! We went in to book a holiday, but needed help with decisions about where to go at the time of year we have chosen to holiday. Hollie was very patient and so helpful. We had a wonderful few hours and had the best time with the rest of the team during our visit. All in all, an amazing experience!

January 18, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

Staff always friendly and helpful at…

Staff always friendly and helpful at Hays Ashton in Makerfield.
Thank you to Izzy for sorting out our holiday, nothing was too much trouble especially when it came to booking our seats for the flight and deciding where to sit!! Haha!! Thanks again Izzy 🙂

January 17, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

The lady took her time with us even…

The lady took her time with us even though there were other people waiting we didn’t feel rushed

January 18, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thank you for booking with me, glad we managed to find you a great deal. Vicky

Rated 5 out of 5 stars

Excellent services and attention to…

Excellent services and attention to detail when finding our holiday. Would highly recommend hays in Ashton especially Mia.

January 10, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thank you so much for your lovely review, I hope you have the most amazing holiday ! xx

Rated 5 out of 5 stars

Kerry was as always most helpful and…

Kerry was as always most helpful and booked our holiday with no fuss what so ever would not go anywhere else the only issue I have is about having to pay for euros when ordered on line before you went into the shop and paid for them when you collected them

January 16, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thank you for this feedback, we do offer a service still where as you can call the branch and order euros and pay on collection. kerry

Rated 5 out of 5 stars

Great customer service

The service was very good and efficient. The agent was very knowledgeable and gave great advice as this is our first time cruising. She also searched for many options till we pick the one that suited us very impressed with the service thanks to Kerry from Hayes travel

January 13, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

Route 66

Route 66

I contacted hays to get a price for route 66 road trip. Nothing was too much for Holly she went above and beyond for us. Continuously trying to get us the best price for everything and beating any other quote we had previously.

January 7, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

Kerry

Friendly, very Helpful

January 6, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

book with ease…

so easy no hassle ,we got what we wanted at a price we expected, and the staff was very helpful.

January 12, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have an amazing holiday!

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. Found what we needed.
A very pleasant Holly who helped us.

January 9, 2026
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Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely holiday!

Rated 5 out of 5 stars

Holly made booking our cruise very…

Holly made booking our cruise very straightforward and stress free. She was able to match the price we’d seen online. Very friendly, confident and competent.

January 1, 2026
Hays Travel - Ashton-in-Makerfield logo

Reply from Hays Travel - Ashton-in-Makerfield

Thanks for the review, I hope you have a lovely cruise!

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