Hays Travel - Aylesbury Reviews 

Aleisha was very helpful when we came in to get a quote for travel insurance. She gave us a few options explaining everything. We opted for the higher level of insurance as it contained what we needed.

Excellent service by a very pleasant and professional agent

Great customer service.

Absolutely fantastic customer service from Aleshia. This is the reason why my family and I keep
Booking with Hays Travel and keep
Coming back. Really appreciated the time and trusting advise that she gave us. Thank you.

We were served by Aleisha who was very helpful and knowledgeable. We were able to book our preferred option of holiday. As there are 7 in our party with different needs, Aleisha was able to accommodate all of us.

I cannot praise Tegan enough. Without her help I would not have been able to find this great looking holiday. She has kept me up to date throughout the booking procedure and sorted out all that goes with it. I give her a gold star.

Hays Travel in Aylesbury are excellent … they were very helpful and efficient in booking our holiday to Plakias, Crete.
However we had a horrible first night !!!
Our flight landed at 11.45 pm in Heraklion and then we had an hours transfer to our appointments, arriving in Plakias at 2.15 am. The taxi driver dropped us off in a pitch black street and I informed us “ the apartments were “just down there” and drove off. Two 82 year old ladies trundled “just down there” with our cases and came to a wrought iron gate (no name) and could see a pool surrounded by apartments. No one around, no WiFi, so we sat round the pool all night until a maid came at 6.00 am !!! She spoke very little English but when I mentioned Christos and Chrysoula apartments she said “no, no, no this is Apollo Hotel, Christos and Chrysoula is “just down there and turn left”.
Not the best start to our holiday and certainly not the fault of Hays Travel but I think it should be looked into.
After we recovered from “our sleepover” we had a lovely holiday in Plakias, the apartments were very good with very friendly staff.
Kind regards
Shirley Mayo

Brilliant and got exactly what i asked for thank you x

Theo was very helpful. He booked my holiday for me and advised on what I should do next. I will be going in to see him for further advice later.

The person who drily with me woz very good

Staff always very helpful. This time we had Jess who was very patient as we were booking flights from 4 different airports plus special assistance for my wife

Very pleasant staff

Aleisha was very efficient, helpful and friendly. The whole experience was excellent

Excellent service. Face to face with a human, far better than Internet. Purchased insurance.

Great customer service, staff are friendly and helpful. Theo and Jess listened to our requests and found a good selection of options for us to look at. Booking was easy and straightforward. Now looking forward to our holiday.

We saw a holiday post via Facebook and popped a message, so pleased we did! What a fantastic and smooth booking experience. Aliesha was so helpful, responded to any queries we had within minutes. She even managed to save us more than what the holiday was originally advertised! Thanks so much!

Being helpful and being there when needed. I feel everything has gone well.

Jess was on the phone a long time but would not give up until it was sorted!!

Never used Hays Travel before but Theo was so polite and helpful. He found us exactly what we were looking for and the process was much quicker than we thought. When we book again we will be asking for Theo. Hes an asset to your company and gives 5 star service

Made to feel welcome and explained information for holiday before booking first time with the company would recommend to family and friends

The staff new i was due in the office. Theo arranged everything and got me exactly what I wanted.
Just the best experience!!