Paige spent so much time finding the ideal place and flights. Service was exceptional from start to finish. Paige was unfortunately off on day booked holiday bit the girl who booked it ensured she cov... See more
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My booking was great. Theo explained our holiday to Cyprus very clearly and concise but in understanding detail. The flight times that he obtained for the flights both ways are excellent. Please th... See more
Company replied
Most often my partner and I use the Aylesbury branch of Hays. A long standing staff member there is usually our favourite, go to. Theo has in the past helped us in our search and is usually succe... See more
Company replied
It was indeed a good experience. The staff, Mr. Theo was so approachable and he assisted us very well. He was so patient in all our queries. He explained every details we need to know, clearly. Thumbs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Hale Leys, HP20 1ST, Aylesbury, United Kingdom
- 01296873564
4.9
Excellent
422 reviews
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Aleisha very helpful.
May 24, 2025
Reply from Hays Travel - Aylesbury
Thank you Valerie, it was a pleasure to help get this lovely holiday booked for you! I can't wait to hear all about it when you return. -Aliesha
Pilot helpful efficient staff
May 14, 2025
Reply from Hays Travel - Aylesbury
Thank you for your lovely review. We are so happy to hear you enjoyed your experience with us at the Aylesbury branch. We hope you have a lovely time on your upcoming holiday. Thanks, Team Aylesbury
Good deal
Theo checked out loads of options to find the right kind of deal for my family.
We went through possible destinations, budget etc, and narrowed it down until we had a winner!
May 13, 2025
Reply from Hays Travel - Aylesbury
Thank you so much for your kind review! I'm really glad we could work together to find the perfect option for your family. It was a pleasure helping you explore different destinations and narrow things down to the right fit. Wishing you a fantastic trip and looking forward to helping you again in the future! Thanks, Theo.
Capable staff.
May 12, 2025
Reply from Hays Travel - Aylesbury
Thank you for taking the time to leave us a review. We look forward to seeing you again soon! -Hays Travel Aylesbury
Helpful and pleasant staff
May 7, 2025
Reply from Hays Travel - Aylesbury
Thank you for taking your time to leave a review. We are very glad you left satisfied and hope to see you soon. Thanks, Theo
Reply from Hays Travel - Aylesbury
Thank you for taking your time to leave a review. We are very glad you left satisfied and hope to see you soon. Thanks, Theo
Reply from Hays Travel - Aylesbury
Thank you so much for coming in and I'm glad you had a good experience! - Tegan
Good attentive service.
Good attentive service.
Someone approached me as I looked at brochures. Took me to an assistant and seat. Answered my question and suggested a cruise. Gave me details of what I required.
April 27, 2025
Reply from Hays Travel - Aylesbury
Thank you for your review of our service. We really pride ourselves on looking after our customers and we are so happy you had a good experience! -Aliesha
High recommend visit Hays Travel agent…
High recommend visit Hays Travel agent in Aylesbury,service absolutely brilliant. They do everything for me,so happy about my purchase holidays. Price was much cheaper then I was looking myself in website
April 26, 2025
Reply from Hays Travel - Aylesbury
Thank you for your kind review Inga! It was a pleasure to help you, and I hope you're having a lovely holiday in Benidorm :) -Aliesha
Alesia's professionalism.
Alesia's professionalism plus the fact that the right hotel in the right place was available made the whole experience very easy. The icing on the cake was the £100 discount!
Then she booked our seats on the flights and arranged parking at the airport. What more could we ask for?
April 17, 2025
Reply from Hays Travel - Aylesbury
Hello, thank you for your lovely review. We are so happy that you enjoyed your experience in store and that you were able to get a discount makes it even better - From Team Aylesbury
Helpful and efficient
Our experience was great from the time we walked into the Hays Travel office to the time we left. Friendly and competent staff. Jess who did our initial booking was very friendly and efficient nothing was too much trouble for her and Theo who sorted out our seating choices the following day was equally friendly and efficient. They are both a real asset to Hays Travel.
April 12, 2025
Reply from Hays Travel - Aylesbury
Thank you so much for your lovely comments Mr and Mrs Howard! We hope you're looking forward to your trip next year :D Jess, Theo and all at Hays Travel Aylesbury
The staff were very friendly helpful…
The staff were very friendly helpful and knowledgeable, and listened to what we had to say.
April 9, 2025
Reply from Hays Travel - Aylesbury
Thank you for this review Mr Martin. I'm pleased you thought this about the service we gave you and we look forward to seeing you again in the future! -Aliesha
We were looked after well
We were looked after well
Still waiting for email from holiday provider. Though.
March 29, 2025
Reply from Hays Travel - Aylesbury
Morning Alison, thank you for taking the time to leave us a review, we pride ourselves on looking after all of our customers. I can see that your holiday provider documentation has already been sent to you, however I have just emailed it across to you again. Please don't hesitate to reach out to us if you need anything else. Kind regards, Aliesha
Holiday selection and booking great
Holiday selection and booking all straightforward, with knowledgeable staff. First time I have used Hays Travel and quite happy.
Reason not 5 stars is that purchasing holiday insurance was confusing as I was initially quoted a price covering for cancellation of holiday. Happy with that. Then, later requoted as 'insurance didn't cover the whole cost of the holiday. Requoted and it was 3 times the price!
March 20, 2025
Reply from Hays Travel - Aylesbury
Thank you for booking your holiday with us I am glad we got to book your amazing trip
Emma & Team Aylesbury
Happy smiling assistants
Very helpful and happy smiling Theo had a very pleasant manner.
March 26, 2025
Reply from Hays Travel - Aylesbury
Hello, Thank you for your review. We are so happy to hear that you enjoyed your time in our store and hope you are looking forward to your upcoming holiday. From Theo.
All of the staff were superb
All of the staff were superb even when i kept changing my mind as to where I wanted to go. They helped me so well and extremely polite
Fully recommend using then for your next holiday
March 22, 2025
Reply from Hays Travel - Aylesbury
Thank you for booking your holiday with us and for your lovely feedback
Team Aylesbury :)
Reply from Hays Travel - Aylesbury
Thank you for booking with me, it was a pleasure to help you! :) -Emma
Tegan was excellent
Tegan was excellent, she explained everything clearly , and is an asset to your company.
March 15, 2025
Reply from Hays Travel - Aylesbury
Thank you for your lovely feedback
Tegan and Team Aylesbury
Holiday in a Wheelchair …
Wanted to book a holiday for 2 to Cyprus I am a wheelchair user Emma was very helpful with choosing a wheelchair friendly Hotel and then contacted the Assisted team to clarify and get important information necessary to assist with the booking
February 25, 2025
Reply from Hays Travel - Aylesbury
Thank you for your lovely feedback
I am glad we got to book your lovely holiday for you :)
Emma and team Aylesbury :)
Reply from Hays Travel - Aylesbury
Hello, thank you for your lovely review. I am glad you enjoyed your experience in store and I hope you have a great time away. From Theo
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