We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
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We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
Company replied
My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more
Company replied
Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more
Company replied
Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom
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Going the extra mile to make a difference to your holiday experience

Reply from Hays Travel - Banbridge
Karen was absolutely brilliant. She was friendly, professional & knowledgeable. Made the whole process easy. Really great service.

Reply from Hays Travel - Banbridge
I made my initial inquiry and Leah responded to me very timely.
Leah went over and above to ensure my perfect holiday was booked.
Leah was professional, attentive, polite and made me feel at ease. I would definitely book again.

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge
New what we wanted and Roxy was able to supply are are requirements quite easly.

Reply from Hays Travel - Banbridge
Roxi from Banbridge branch was incredibly patient and professional whilst dealing with my indecisiveness! she remained cheerful and chatty even though I asked her to try to change the package holiday numerous ways.

Reply from Hays Travel - Banbridge
Very helpful staff and very pleasant, nothing was yo much. Explained everything about the holiday that we need

Reply from Hays Travel - Banbridge
Roxanne, employee of Banbridge branch was so helpful and explained everything thoroughly.

Reply from Hays Travel - Banbridge
Very experienced & knowledgeable person. Could not have done enough for us. Lovely to have someone to talk to face to face. Will be my go to from now on.

Reply from Hays Travel - Banbridge
I have been dealing with Karen Lavery and Karen is simply excellent. She found and put together our holiday and explained everything.

Reply from Hays Travel - Banbridge
Booked a last minute holiday with Karen from the Banbridge office. Third time I’ve booked with this branch as the staff are extremely knowledgeable and very friendly. Every holiday has been perfect!

Reply from Hays Travel - Banbridge
Staff friendly and patient as there was no card machine and we had to mess about transferring money.
She was lovely and helpful.

Reply from Hays Travel - Banbridge
Friendly and efficient, don't need to say anything more, only such great customer service! 😊thanks to Karen x

Reply from Hays Travel - Banbridge
Absolutely amazing staff especially Karen Lavery, extremely helpful & very attentive. Provided a fantastic service and very easy to talk too.
She helped me book a fantastic cruise.

Reply from Hays Travel - Banbridge
Staff are so helpful, have lots of time for you, make sure you get the right holiday. Go above and beyond.

Reply from Hays Travel - Banbridge
Our Hays representative found us a lovely Holiday at a great price. Everyone at Hays Banbridge was friendly and super helpful. I’m happy to recommend Hays to anyone.

Reply from Hays Travel - Banbridge
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