We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more
Company replied
Seen a city break online , phoned the shop to book it staff friendly and very helpful and explained what was included in the package trip . They also explained about local taxes . All paper work came... See more
Company replied
Karen (Manager) and her team met our needs with a friendly and professional service. We were instore requiring 2 holidays. We left having booked both holidays knowing that our requirements were met.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom
- 02840648590
4.9
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff who go the extra mile to…
Great staff who go the extra mile to help find a holiday to suit your budget and best standard of hotels
May 7, 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
As usual all the staff couldn't do…
As usual all the staff couldn't do enough to help me, and especially leanne pulled our all the stops and got me a wonderful cruise at a affordable price.
May 8, 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Extremely friendly knowledgeable staff
Extremely friendly knowledgeable staff. Ease of booking and good follow up
May 3, 2026
Reply from Hays Travel - Banbridge
Thank you for your review.
I can’t recommend Leah enough
I can’t recommend Leah enough. We’ve been back and forth over the course of the week sorting out hoilday plans! & she priced a range of different holidays and extras that I asked about.. nothing was ever a problem-no matter what I asked her to look into. She never once made me feel pressured into booking anything, Always offered great advice, and was extremely attentive in responding to emails and phone calls! Can’t wait for our hoilday! Thanks Leah!
April 21, 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Karen was amazing ensuring she got us…
Karen was amazing ensuring she got us the best deal possible
April 19, 2026
Reply from Hays Travel - Banbridge
Thank your for your lovely review
Hayes Banbridge
Have used Hayes in Banbridge many times.
2 cruises booked for 2026 and 2 now booked for 2027. Karen Lavery is a pleasure to deal with is knowledgeable and spends time to ensure customer satisfaction
April 18, 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
First class service
Karen has been brilliant with sorting out our holiday, first class service
April 11, 2026
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Excellent service .
December 9, 2025
Reply from Hays Travel - Banbridge
Thank you for your lovely review
Fantastic staff
Woldnt go anywhere else aĺ staff go over and over and above over board to make sure they give u best
April 12, 2026
Reply from Hays Travel - Banbridge
Thank you for your review.
Roxanne
Roxanne was so pleasant and helpful..(even phoning her colleague on her dinner break to confirm our thoughts on our chosen holiday)😀😍...
April 11, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Efficient
Efficient, friendly, listened to what type of holiday we wanted and delivered
April 5, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Karen and Karen couldn't have been more…
Karen and Karen in Banbridge branch couldn't have been more helpful. One of them staying loooong after finishing time to help us sort our holiday out. Very pleased with the service. Grace
March 31, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Listened to what I wanted
Leah spend time looking at different sights to get the best deals and flight times
March 26, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
1st Cruise
Just booked my 1st Cruise with Karen in Hays Travel in Banbridge , have to say she was unbelievable nothing was a bother to her explaining everything to me step by step and answering all my questions putting my mind at ease 👌
March 22, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Reply from Hays Travel - Banbridge
Thank you for your review
Booking holiday banbridge
We where dealing with Leanne, she was brilliant & a credit to Hayes travel.
March 25, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Leah was very helpful .She put alot of…
Leah was very helpful .She put alot of effort and time into getting us a holiday .Thank you Leah.
March 22, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Reply from Hays Travel - Banbridge
Thank you for your review
So helpful and very friendly took time…
So helpful and very friendly took time to explain and get me the best deal they could
February 28, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
Leanne magill banbridge store …
Leanne magill banbridge store lovely friendly person and knew all we needed and had our holiday al sorted in little time
. This girls is a total star.
March 1, 2026
Reply from Hays Travel - Banbridge
Thank you for your review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.