As always helpful pleasant staff who always get us sorted out with the holiday we want. No matter whether we get an employee who knows us or not we still get a first class service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As always helpful pleasant staff who always get us sorted out with the holiday we want. No matter whether we get an employee who knows us or not we still get a first class service.
Company replied
Would like to thank Julie-Anne for her friendly and professional approach to helping us book our first holiday to lindos. Hadn’t used Hays travel before and found the process very easy.
Company replied
As per my last review we found Robyn so warm and welcoming, that we booked another holiday 20 minutes later . Her kowlege of travel and what each person needs individually is commendable. Her custo... See more
Company replied
Once again to talk about holiday 2027, Julietanne showed time and patience, very informative as to what we were looking for, needless to say we booked once again. Always a pleasure to talk with, reme... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 33 Bloomfield Shopping Centre, BT19 7HB, Bangor, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We booked our holiday with Leanne. This is the 3rd time we have booked through her and each time her recommendations have been perfect . Always very helpful and lovely to go into

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre
Linda was a great help and very professional getting me the flights I wanted at a good price.

Reply from Hays Travel - Bangor Bloomfield Centre
Very pleasant and helpful assistant, great at finding what we wanted.

Reply from Hays Travel - Bangor Bloomfield Centre
booking made easy. everything done for you hassle free.staff all great very knowledgeable about different destinations. would definitely recommend you book here.

Reply from Hays Travel - Bangor Bloomfield Centre
Great service as usual, holiday all booked and sorted on 15 mins

Reply from Hays Travel - Bangor Bloomfield Centre
Seen a holiday on Facebook which was not my usual branch, so went into Bloomfield branch and was seen by Leanne who I have dealt with before she got me the holiday and got it booked right away. She is a fantastic asset to hays and is always so pleasant and helpful.

Reply from Hays Travel - Bangor Bloomfield Centre
From the moment we entered the Bloomfield Branch we were made to feel welcome by Claire. She made the process of booking our cruise straight forward and made sure that we received our paperwork and email confirmation. We had to go back the next day as we decided on a couple of upgrades. She sorted this out fairly quickly and we received the upgrades by email fairly quickly.

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre
Very helpful and helped us work through our options . Great service.

Reply from Hays Travel - Bangor Bloomfield Centre
Robyn was very helpful and got our flights booked

Reply from Hays Travel - Bangor Bloomfield Centre
Lovely friendly staff cared for us well we managed to get our holiday booked. Julieanne was most helpful making sure our requirements were met. Another lovely member of staff made us a coffee 😃

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre
Great straight forward and simple . Advisor was friendly and helpful .

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre
As usual the staff was very helpful in booking our holiday. Anything I asked was answered by the person dealing with us Also got us the flight time to suit us and give us more time to spend on the day at the resort

Reply from Hays Travel - Bangor Bloomfield Centre
Our holiday booking was handled by the Assistant Manager at Bloomfield, Bangor, NI. She was very friendly, informative and extremely efficient.
She put us at our ease and considered different options for our advantage. She could not have been more helpful

Reply from Hays Travel - Bangor Bloomfield Centre

Reply from Hays Travel - Bangor Bloomfield Centre
very friendly and very helpful staff made booking our holiday easy

Reply from Hays Travel - Bangor Bloomfield Centre
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.