The travel agency is very welcoming the staff greet you on entry. What is most important is that they are knowledgeable and tailor their information to what we need, which they did. They gave us a ch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were all so friendly. The reception we received on arrival was so warm. Booking process was painless and the representative was so helpful.
The high street shop was very useful, as we know Bangor very well, so could plan the visit easily. Agent was very helpful in providing us with options around our requirements Everything was expl... See more
Company replied
Super knowledgeable staff...Efa was brilliant and found our chosen hotel immediately, nothing was too much trouble for her ...this young lady will definitely go far...thank you so much to all of the s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
252 High Street, LL57 1PA, Bangor, United Kingdom
- 01248522021
5.0
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service!!!!
Fantastic customer service!!!!! Best place to book my holiday!!!
September 16, 2025
Reply from Hays Travel - Bangor
Thank you for the lovely review :)
Reply from Hays Travel - Bangor
Thank you SO much for my 5 star review. Kind regards, Katie
Reply from Hays Travel - Bangor
Thank you SO much for my 5 star review. Kind regards, Katie
Reply from Hays Travel - Bangor
Thank you very much for the lovely review :)
Spoke to Steph on the phone on Friday…
Spoke to Steph on the phone on Friday and came in to the Bangor store on Saturday. Katie was so helpful and looked at the different cabin options with us to make sure we booked what we wanted and that we were happy walking from the store after making our booking.
September 13, 2025
Reply from Hays Travel - Bangor
Thank you so much for the lovely review, much appreciated, regards Stephanie & Katie
Reply from Hays Travel - Bangor
Thank you very much for the 5* review
As always exceptional service from the girls at Bangor wales
This year was no difference to last year booking with exceptional service by the girls in Bangor Wales. Sarah has been booking my holidays for years for me. Just booked a last-minute holiday with her for October and we’re already booked in next year with her also. I really wouldn’t go anywhere else and I recommend Hayes and Sarah to all my friends and family.
September 11, 2025
Reply from Hays Travel - Bangor
Aww thank you my angel!! Always my pleasure Katie. Hugs, Sarah xx
The lady in the shop was very friendly…
The lady in the shop was very friendly and answered all our questions .
September 1, 2025
Reply from Hays Travel - Bangor
Thank you so much for the review, its appreciated, thanks Steph
Staff were so attentive particularly Stephanie who booked our holiday 5*****
Staff were so attentive particularly Stephanie. After a bad experience with Tui Llandudno, my Tui holiday was booked with all our many special needs with no problems at all from Stephanie, she was lovely. 5*****
August 29, 2025
Reply from Hays Travel - Bangor
Thank you so much for the review and feedback, its appreciated, kind regards Stephanie
double birthday delight
the agent we dealt with was amazing so patient and understanding, She found us various prices for our stay and gave us the options available .
July 23, 2025
Reply from Hays Travel - Bangor
THANK YOU FOR MY 5 STAR REVIEW, KIND REGARDS LEAH
Great job
I rang to see if I could book a holiday and told agent what I was looking for she rang back within an hour confirmed availability and I booked.
Professional and efficient
September 4, 2025
Reply from Hays Travel - Bangor
Thank you so much for the Review, its much appreciated, thanks for booking with myself and Hays, Regards Stephanie
Very friendly even though they were…
Very friendly even though they were having problems with the computers but we managed to book our Holidays Thanks
August 31, 2025
Reply from Hays Travel - Bangor
Thank you so much for the very kind review, and for booking with myself and Hays again, regards Stephanie
Always a friendly welcome from all the…
Always a friendly welcome from all the staff.
and to Sarah for all the help on many questions.
August 29, 2025
Reply from Hays Travel - Bangor
Thank you for my 5 star review Trish. Always my pleasure to get you booked on yet another cruise. Kind regards Sarah
Brilliant helpful
August 22, 2025
Reply from Hays Travel - Bangor
Thanks for my 5 star review, regards, Steph
Nice and friendly staff
Nice and friendly staff, talk with us about locations and everything
August 15, 2025
Reply from Hays Travel - Bangor
thank you so much for the review, regards Stephanie
Prague
As always steph goes to so much effort to make booking easy finds lovely hotels good flights .I don't like technology but steph makes it more accessible for me excellent. Professional service always come back.
August 21, 2025
Reply from Hays Travel - Bangor
Thank you so much, for the lovely review it means a lot to me, regards Stephanie
Sarah is always so efficient and very…
Sarah is always so efficient and very helpful she always gets the best deal for us.will be back for our next break.
August 20, 2025
Reply from Hays Travel - Bangor
Thank you so much for the kind review, always a pleasure to book your holiday, regards Sarah
Local face to face
Your staff were very helpful and knowledgeable as
usual. We prefer to have face to face locally
August 20, 2025
Reply from Hays Travel - Bangor
Thank you for the lovely review. Stephanie :)
I had an excellent experience booking…
I had an excellent experience booking my holiday with Hays Travel Bangor. The staff were extremely professional, friendly, and attentive throughout the whole process. They listened carefully to my needs and went above and beyond to find the perfect holiday deal at a fantastic price. Everything was handled efficiently and stress-free, leaving me feeling reassured and excited for my trip. I would highly recommend Hays Travel Bangor to anyone looking for outstanding service and great value.
August 5, 2025
Reply from Hays Travel - Bangor
thank you so much for the lovely review, its very much appreciated, regards Stephanie
Still waiting for email confirmation?!
Still waiting for email confirmation?!
After full payment
All misunderstanding very good service 👍
August 16, 2025
Reply from Hays Travel - Bangor
Thank you so much for the feedback, and for understanding the process, and adjusting the score, due to the miss understanding, we appreciate it, regards Sarah and Stephanie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.