Hays Travel - Bedminster Reviews 

827
TrustScore 5 out of 5

4.9

83 East Street, BS3 4EX Bedminster, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a great team in Bedminster. I had a very hard booking as it was a big booking, Lisa helped massively finding the holiday which was suitable for us, and when went to book all members of staff help... See more

Company replied

Rated 5 out of 5 stars

It was a breathe of fresh air to deal with a person direly in a travel shop who was knowledgeable and helpful and who actually cared about providing good service. It was good to know that good old fa... See more

Company replied

Rated 5 out of 5 stars

We walked into Bedminster, Bristol branch and was greeted by Jackie. This lady did everything possible to customise our holiday the way we wanted it. Nothing was too much trouble for her. Jackie... See more

Company replied

Rated 5 out of 5 stars

Jackie from Hayes Travel Bedminster arranged our holiday with precision and thoughtfulness (she knows us as we've been to her many times before). She gave us options and helped us choose the best. Hay... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 83 East Street, BS3 4EX, Bedminster, United Kingdom

  • 01174055635

4.9

Excellent

TrustScore 5 out of 5

827 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(827)

123,616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One phone call saying what was required

One phone call saying what was required
Reply with prices
Booked easy
Fast efficient service
Racheal great

December 28, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thankyou for booking another lovely Holiday back to Tenerife with us...Happy New Year to you both Regards Rachel

Rated 5 out of 5 stars

Great service

Great service
Friendly stall

December 28, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thankyou for taking the time to review our service....Kind Regards Rachel

Rated 5 out of 5 stars

I Best travel agent I have come across deal with bedminster branch in…

I deal with bedminster branch in Bristol - Lisa ,Rachel etc I think they are a great asset to your company they are so helpful and friendly, I have traveled all over the world using various travel agents but since using this branch I will not use anyone else - John Sweet - Bristol

December 16, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Hi John. Thank you for kind words and lovely review. It's always a pleasure. Lisa

Rated 5 out of 5 stars

The staff at Hays are always very…

The staff at Hays are always very friendly and helpful. I just booked a xmas break for myself and got great advice for my holiday

December 20, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for the lovely review..Have a lovely time away...Regards Rachel

Rated 5 out of 5 stars

Very good experience the sales person…

Very good experience the sales person was on the ball and answered all my questions.

December 3, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for taking the time to leave a great review, it is appreciated. Let me know if you need any further assistance. Kind regards
Jackie

Rated 5 out of 5 stars

Jackie was brilliant done everything…

Jackie was brilliant done everything for us

December 3, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for the great review, please let me know if you need any further assistance. Kind regards Jackie

Rated 5 out of 5 stars

Jackie at Bedminster Bristol Branch…

Jackie at Bedminster Bristol Branch very helpful when booking a City Break.

November 29, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for taking the time to leave a 5* review on the service you received from me. Please let me know if you need any further assistance. Kind regards
Jackie

Rated 5 out of 5 stars

Jackie at Hays in East Street knew…

Jackie at Hays in East Street knew exactly what we were looking for. She found something for us straight away, it was so easy. Thank-you Jackie

November 27, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

It was lovely to see you all again yesterday and thank you for booking another holiday with me. Let me know if you need any further assistance. Kind regards Jackie x

Rated 5 out of 5 stars

Excellent service

Excellent service from Lisa and Rachel. Extremely friendly and welcoming in store. I would definitely trust Hays to book my future holidays.

November 19, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for your lovely comments and booking another lovely Holiday with us....Regards Rachel

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

November 18, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you Nathan for your kind Review. You will have the best holiday.
Kind Regards Lisa

Rated 5 out of 5 stars

Brilliant service has usual

Brilliant service has usual

November 9, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Hi Lee,
Thank you for your feedback, glad that we could offer you the best service.
Many thanks,
Sophie

Rated 5 out of 5 stars

Hays bedminster

Jackie the manager couldn't do more to look for our holidays she was very knowledgeable and got us best places for our needs , brilliant customer care.

November 13, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for your kind words, always such a pleasure booking your lovely holidays for you. Let me know if you need any further assistance. See you soon! Kind regards Jackie

Rated 5 out of 5 stars

Very friendly and lots of knowledge…

Very friendly and lots of knowledge about the country ur going to go over and beyond to get what exactly u want and give u plenty of time to search for what u want.

November 2, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for taking the time to review our service..I know you will have a lovely time in Beautiful Rome..Regards Rachel

Rated 5 out of 5 stars
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you so much for leaving a 5 * review, it was a pleasure talking to you Ivor and booking your lovely holiday to the Italian Lakes. Please let me know if you need any further assistance. Kind regards Jackie

Rated 5 out of 5 stars

Rachel was very friendly and…

Rachel was very friendly and knowledgeable. Sorted our booking out very smoothly.

October 30, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for booking a lovely Wintersun trip to Las Palmas with us..See you both soon..Regards Rachel

Rated 5 out of 5 stars

Fantastic to deal with …

Fantastic to deal with any problems they’re always there to help if you can’t get into store they’re always on the end of the phone highly recommended

October 21, 2025
Hays Travel - Bedminster logo

Reply from Hays Travel - Bedminster

Thank you for taking the time to review our service..Always nice speaking to you and booking another lovely Holiday...Regards Rachel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look