Tamzin was the agent that booked our trip and she was really lovely and patient with us. She also gave us all the information we needed and made us feel at ease.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katy Shannon at Hays Park Centre was absolutely amazing. I've never experienced such a smooth, attentive service quite like what she provided. She took care of everything start to finish with nothing... See more
Company replied
We always book thou hays at park centre..Terry is brilliant always knid friendly.has always picked best hotels for us.wouldnt go anywere else to book. Highly recommended hays .at park centre. More so... See more
Company replied
The agent redone several quotes to amend dates and change resorts etc to put together the package we wanted This took about a week to package with back and forth. Eventually changing operators also... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 21 Park centre, Donegal road, BT12 6HN, Belfast Park, United Kingdom
- 02892290225
4.9
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
We have booked 3 trips for this year…
We have booked 3 trips for this year with Terry and on each occasion he has been nothing short of amazing. His personality is so enthusiastic and level of customer service and knowledge is outstanding.
January 25, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Terry was brilliant he even got us an…
Terry was brilliant he even got us an upgrade for the same price
January 24, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Reply from Hays Travel - Belfast Park
Thank you for the kind review! We really appreciate it!
Always a great experience with Terry…
Always a great experience with Terry great knowledge and so helpful..hes just brilliant 👏
January 21, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
The member off staff who helped us was…
The member off staff who helped us was just amazing she is a credit to hays travel made the booking so much easier
January 26, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Went in to book different trip was not…
Went in to book different trip was not available but the agent took the time and patience to get us on another trip with all requirements met.
January 17, 2026
Reply from Hays Travel - Belfast Park
Thank you for the lovely review, we really appreciate it :)
Hays staff are the best around.Very helpful staff who explained…
Very helpful staff who explained everything and when issues arose knew what to do to rectify them.
January 23, 2026
Reply from Hays Travel - Belfast Park
Thank you for the lovely review, we really appreciate it :)
Booking so easy
Spoke with Katie, she made it so easy to book, very helpful and pleasant with a lot of patience. Booking done in a matter of minutes, very satisfied
January 23, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Professional helpful and navigated…
Professional helpful and navigated through the process with ease
January 4, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
I was really happy with hays travel the…
I was really happy with hays travel the sorted everyrhing out for me 5star
January 12, 2026
Reply from Hays Travel - Belfast Park
Thank you for the lovely review, we really appreciate it :)
Great service
Great service, very professional and looked at a range of options on our behalf.
January 3, 2026
Reply from Hays Travel - Belfast Park
Thank you for the kind review, we really appreciate it :)
I was delighted with the way my holiday…
I was delighted with the way my holiday was sold to me, so so helpful and patient while I was giving all the details. I'm looking forward to this holiday as it's a big birthday celebration, very perfessional, thank you...
January 14, 2026
Reply from Hays Travel - Belfast Park
Thank you for the kind review, we really appreciate it :)
Happy to come back again and again
Dealing with Niall is always very smooth and finding what I need is never a hassle, he checks every available holiday and goes through the reviews for me also plus explains everything very carefully, regarding departure times, insurance, and currency plus offers me the option to purchase currency within the shop, great service
January 14, 2026
Reply from Hays Travel - Belfast Park
Thank you for the kind review, we really appreciate it :)
Excellent Service and Booking Experience
I was looked after by Katie. Great communicator, patient and engaging.
Issue with price changing between checking and booking but Katie handled this very well.
January 12, 2026
Reply from Hays Travel - Belfast Park
Thank you for the kind review, we really appreciate it :)
We called to Hays Travel Park Centre to…
We called to Hays Travel Park Centre to make enquiries to book a cruise for this year,our experience there
second to none our consultant Shannen was extremely helpful and patient providing all the information we needed to choose which one was best for us. A five star experience there
January 10, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Terry was amazing
Terry was amazing and talked us through everything, we can be quite an awkward family sometimes as we rarely agree on everything. He listened and found us a good option that we all agreed on and answered any questions any of us had even the stupid ones.
January 12, 2026
Reply from Hays Travel - Belfast Park
Thank you for your kind review :)
Perfect holiday
Staff member Daniel got me the deal I was looking for. Right price location and dates that fitted in with my plans.
Thanks for your help
January 11, 2026
Reply from Hays Travel - Belfast Park
Thank you for the kind review, we really appreciate it :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.