Lizzie was brilliant from start to finish and did everything she could to find us our holiday as the one we wanted had sold out. Lizzie went through everything with us and found us a different holiday... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sally was very helpful and looked after us getting a good price, she is very knowledgeable and an extremely personable lady.
Toya was very friendly and professional. She was very patient with us whilst we were deciding on the actual holiday. Gave us options and talked us through the different resorts etc .Never felt pushy... See more
Company replied
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to fi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Toll Gavel, HU17 9AA, Beverley, United Kingdom
- 01482 534771
4.9
Excellent
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Correcting an error on holiday paperwork.
A mistake had been made on our original booking and I rang to have it corrected. Another member of staff said she would correct it and email me with the correct details. She did but it still wasn’t correct. I tried to ring again but
couldn’t get through as they were very busy.
I emailed at 5 pm last night and at just after 9am Millie rang me to say she had corrected her colleague’s error and everything was in order.
I am very impressed by her actions.
July 1, 2026
Reply from Hays Travel - Beverley
Mrs Pallister,
Thank you for taking the time to share your experience. We are truly sorry for the initial error and the inconvenience it caused. We are delighted to hear that a member of our team was able to resolve the issue for you so promptly.
Kind Regards
Hays Travel Beverley
Reply from Hays Travel - Beverley
Lynda,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided such helpful and first-class service. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Beverley
Staff went out of their way to book the…
Staff went out of their way to book the room I was after, explained all the procedures I will have to follow and offered help when the time comes with checking in etc
June 30, 2026
Reply from Hays Travel - Beverley
Ian Taylor,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team went above and beyond to assist you with your booking and explained everything clearly. We look forward to helping you with check-in when the time comes.
Kind Regards
Hays Travel Beverley
Friendly and professional service …
Toya was very friendly and professional. She was very patient with us whilst we were deciding on the actual holiday. Gave us options and talked us through the different resorts etc .Never felt pushy just the opposite. Thank you for being so informative and helpful Toya xx
June 28, 2026
Reply from Hays Travel - Beverley
Tracey Spencer ,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and felt well-supported while choosing your holiday. We appreciate your kind words.
Kind Regards
Hays Travel Beverley
Booking experience
The help and guidance we received was outstanding and we were delighted to have found a holiday which suited us perfectly.
June 26, 2026
Reply from Hays Travel - Beverley
Samantha,
Thank you for your wonderful feedback! We are so pleased to hear that you received outstanding help and guidance, and that we found the perfect holiday for you.
Kind Regards
Hays Travel Beverley
Reply from Hays Travel - Beverley
Thanks for your feedback
Kind regards
hays travel Beverley
Reply from Hays Travel - Beverley
Jill,
We're so glad you had a positive personal experience with us! We appreciate your kind words and feedback.
Kind Regards
Hays Travel Beverley
Reply from Hays Travel - Beverley
Mr Robertson,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team went above and beyond to assist you with your holiday booking.
Kind Regards
Hays Travel Beverley
Went above and beyond to find something…
Went above and beyond to find something for a single passenger. With Acklams door to door coach holidays. Hopefully the two breaks booked will go ahead. Thank you. ⭐️⭐️⭐️⭐️⭐️
June 16, 2026
Reply from Hays Travel - Beverley
Mo-Di Quinn,
We're so pleased to hear we could help you find the perfect coach holidays, especially for a single passenger! We hope you have wonderful trips on both breaks you've booked.
Kind Regards
Hays Travel Beverley
Very helpful
Very helpful
Toya was excellent nothing was to much trouble
Would use hays travel again
June 19, 2026
Reply from Hays Travel - Beverley
Mrs Julie Sheppard,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was excellent and that nothing was too much trouble. We appreciate your kind words.
Kind Regards
Hays Travel Beverley
Friendly, knowledgeable and efficient
We had previously booked a P&O Norwegian fjords cruise with Millie. She was really helpful and knowledgeable as we had never done a cruise before. We absolutely loved the cruise from start to finish and the recommendation of our cabin was spot on.
So we only booked another cruise with Millie to Spain and France for 2027, same cabin too.
Millie is so friendly and efficient, we love dealing with her.
We also get our foreign currency and re load our Hays travel card within the shop.
Great service at the Beverley branch.
May 31, 2026
Reply from Hays Travel - Beverley
Nessie,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us and that our team was able to provide you with such helpful and knowledgeable service. It's fantastic to know you loved your cruise and have already booked another! We appreciate your kind words about our friendly and efficient service.
Kind Regards
Hays Travel Beverley
Friendly team
Usual friendly service from our go-to travel agent. Another cruise booked with the assistance of Allie Mae.
May 30, 2026
Reply from Hays Travel - Beverley
Richard Porter,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience and that our team could assist you in booking another fantastic cruise. We truly appreciate your continued loyalty!
Kind Regards
Hays Travel Beverley
Great again all sorted.
May 21, 2026
Reply from Hays Travel - Beverley
Karennnnnn,
We're glad everything was sorted out. We appreciate your positive feedback.
Kind Regards
Hays Travel
Very good service from the staff and…
Very good service from the staff and the fulfilled all of our needs boking a holiday to a place we've never been to befor. Many thanks.
May 30, 2026
Reply from Hays Travel - Beverley
Peter Wilson,
We are delighted to hear our team provided excellent service for your holiday booking. Thank you for your kind words!
Kind Regards
Hays Travel
16/05/26 three ladies in store were…
16/05/26 three ladies in store were very friendly and attentive in finding us a luxury holiday in Bali 😄 the two ladies joined together in sorting the best price location and also finding the flight was hand luggage only ring numerous agencies to find costings as it turned out hays own booking system was the best option including baggage saving us hundreds of pounds they could have not been any more helpful 😃 coffee and tea as we waited ten minutes which was not a problem as the lady behind the exchange counter chatted to us 👍 a very reassuring Experiance that’s why we are a repeat customers thank you. Hays travel
May 17, 2026
Reply from Hays Travel - Beverley
Mike Bee,
We are so pleased to hear about your positive experience with our team! It's wonderful that we could help you find the perfect luxury holiday to Bali, complete with the best pricing and flight options. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
We spoke to a lady called Helen who was…
We spoke to a lady called Helen who was so helpful she found us options and gave us the time to make our decision without being pushy she also listened to the things we needed on our holiday and found what we hope will be our perfect time away
May 24, 2026
Reply from Hays Travel - Beverley
Mrs Haggitt,
We are so pleased to hear our team member provided such dedicated assistance in finding your ideal holiday. We appreciate your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
Paul Neville,
We are so glad to hear that our team was able to assist you. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
BW,
We are so glad you had a great experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Beverley
Mrs Tina Baker & Mr Neil Porter,
We appreciate your kind words!
Kind Regards
Hays Travel
Great customer service
Great customer service. Was helpful and reassuring. Answered all our questions. Felt no pressure to book and was happy to go back once we had made a decision. Have booked online for years but will now go into store.
May 10, 2026
Reply from Hays Travel - Beverley
Mandy Bridges,
We're so glad to hear you had such a positive experience and felt comfortable making your decision. We look forward to welcoming you in-store for future bookings!
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.