The complications on the holiday we booked for next year would of been impossible to do yourself. Everything was done for us after over an hour in store I no the holiday will be perfect not only do th... See more
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Sophia always goes the extra mile to create a holiday package for you. Nothing is ever too much trouble , even researching holidays when she is not in store. Sophia knowledge is amazing, she is a c... See more
Went to book a holiday with 2 friends for next year. Amy was friendly, helpful and knowledgeable. We have booked several holidays through Hays and the staff have always provided us with friendly a... See more
Company replied
Stacey was Incredibly knowledgeable with her advice about Tenerife and suggested a hotel which looks fantastic, she was upfront and honest about pricing and booked my seats onboard the aircraft, she a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 The Mall Broadway Shopping Centre, DA6 7JJ, Bexleyheath, United Kingdom
- 02039180708
4.9
Excellent
1K reviews
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Sophia always goes the extra mile
Sophia always goes the extra mile to create a holiday package for you.
Nothing is ever too much trouble , even researching holidays when she is not in store.
Sophia knowledge is amazing, she is a credit to the Bexleyheath Store.
August 25, 2026
Very helpful staff.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from an experienced…
Excellent service from an experienced member of the team. All completed efficiently in a very pleasant manner. I have come to expect this level of service from this excellent branch of Hays. I will be back!
August 25, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Yeah
Yeah, again I always get an unbelievable service. I must say that Claire is absolutely superb in her job always gives me the best advice and always sort out any issues. I have can’t recommend enough to anybody absolutely superb.
August 24, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving us this kind review. 😊
Great staff,saw me immediately as I…
Great staff,saw me immediately as I went in to store,extremely helpful young lady helped me book exactly what I wanted in minutes.
I will return.
August 19, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Stress free
The complications on the holiday we booked for next year would of been impossible to do yourself. Everything was done for us after over an hour in store I no the holiday will be perfect not only do they match your price they come up cheaper .they take the stress out of holiday bookings check you in and print everything off for you wouldn't use anyone else
August 13, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this review. 😊
Reply from Hays Travel - Bexleyheath
Thank you so much for the 5 Star review , was a pleasure assisting with your Cruise , Sophia : )
Always very profetioal and polite very…
Always very profetioal and polite very good at findi g exactly what were looking for.
August 22, 2026
Reply from Hays Travel - Bexleyheath
Thank you for your kind review. 😊
I have great customer service from Amy.
August 15, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving us this kind review. 😊
Thorough and attentive to detail!
I've used the agency for the third time to book my holiday packages ans twice I came across Sophia Scott who was very attentive to detail and thorough. I highly recommend the agency!
August 22, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
My experience
Everything went smoothly for me
First class service
Thank you from Bexley Airport Travel
August 22, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Friendly, helpful and expert assistance.
Went to book a holiday with 2 friends for next year. Amy was friendly, helpful and knowledgeable.
We have booked several holidays through Hays and the staff have always provided us with friendly and excellent service. They are always happy to answer any questions and nothing is too much trouble.
August 20, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Sophie was really helpful and made the…
Sophie was really helpful and made the whole process straight forward. Will come to Hays again.
August 14, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
I have booked a big family holiday
I have booked a big family holiday, the item holding it up is Euro star bookings
April 10, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. Sorry about the wait regarding the Eurostar we are looking into it. 😊
It was very easy to decide our holiday…
It was very easy to decide our holiday and Franqui was very helpful
August 18, 2026
Reply from Hays Travel - Bexleyheath
Thank you for booking with us! I hope you have a lovely holiday - Franqui
Reply from Hays Travel - Bexleyheath
Thank you for a lovely review :) I hope you enjoy your holiday - Helena
Thank you Helena & Hays
Helena was great - Helena answered all my questions, was very helpful, knowledgeable and patient.
I'm very happy I went to Hays to make my booking as the in-person help from Helena, which isn't readily available online, made a huge difference - thank you.
August 17, 2026
Reply from Hays Travel - Bexleyheath
Thank you for a lovely review :) I hope you enjoy your Holiday - Helena
we have booked our last two holidays…
we have booked our last two holidays with you, staff are amazing.
courteous, polite patient and more importantly get the holiday booked. so simple.
we will be there again for an October holiday.
August 17, 2026
Reply from Hays Travel - Bexleyheath
Thank you for your fantastic 5-star review! We are so pleased to hear that you've had such positive experiences booking your holidays with us. We look forward to helping you plan your October holiday!
Reply from Hays Travel - Bexleyheath
Thank you so much for your wonderful review! We are so pleased to hear that you had such a great experience with our friendly and helpful team.
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