The complications on the holiday we booked for next year would of been impossible to do yourself. Everything was done for us after over an hour in store I no the holiday will be perfect not only do th... See more
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Sophia always goes the extra mile to create a holiday package for you. Nothing is ever too much trouble , even researching holidays when she is not in store. Sophia knowledge is amazing, she is a c... See more
Went to book a holiday with 2 friends for next year. Amy was friendly, helpful and knowledgeable. We have booked several holidays through Hays and the staff have always provided us with friendly a... See more
Company replied
Stacey was Incredibly knowledgeable with her advice about Tenerife and suggested a hotel which looks fantastic, she was upfront and honest about pricing and booked my seats onboard the aircraft, she a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 The Mall Broadway Shopping Centre, DA6 7JJ, Bexleyheath, United Kingdom
- 02039180708
4.9
Excellent
1K reviews
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Good Service.
Visited your Bexleyheath store yesterday. Saw your assistant Helena. She was excellent ! Every thing I required was dealt with, with no problems! I would recommend this branch of Hays Travel to anyone looking to travel abroad.
July 8, 2026
Reply from Hays Travel - Bexleyheath
Thank you for booking with us! I hope you enjoy your holiday!! Helena
Hays travel
The rep Frankie was lovely: proficient knowledgable timely patient full of information so I could make informed choices
All with a smile
All the staff very hepful
Booking process quick an simple
July 1, 2026
Reply from Hays Travel - Bexleyheath
Thank you for booking with us, i hope you enjoy your time on holiday - Franqui
The staff were really knowledgeable and…
The staff were really knowledgeable and explained the process with ease.
Great service
Friendly staff
July 5, 2026
Reply from Hays Travel - Bexleyheath
Thank you for the review, we are glad to be of service :) - Katrina
Excellent customer service by Sophie
Excellent customer service by Sophie. Very experienced and taylored the holiday to our needs.
June 10, 2026
Reply from Hays Travel - Bexleyheath
Thank you for a lovely review :) I hope you look forward to your holiday - Sophia
Very helpful patient and understanding
Very helpful patient and understanding. We haven't been away for a long time Katerina made the whole process very easy
July 5, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for the lovely review, hope you have an amazing holiday. Thanks, Kat
Always very friendly and excellent…
Always very friendly and excellent service, never feel rushed and leave feeling happy and stress free. Claire was amazing and very helpful.
July 5, 2026
Reply from Hays Travel - Bexleyheath
Hey Helen, thank you for booking with us again. Hope you enjoy your holiday. Love Kat and Claire.
Claire as always excellent as ever
Claire as always excellent as ever. Got a great deal looked at different companies to get us the best price. Cannot fault her attention and customer service
July 3, 2026
Reply from Hays Travel - Bexleyheath
Hi Danny, always a pleasure finding you guys your holiday! Thank you for your lovely review, see you soon :)
Helpful and friendly staff
I saw Anne on my first visit about an inclusive holiday in Mexico and she ran through the various options. As it was not quite within our budget, I went back to see her the following day to discuss an all inclusive adults only in Dominican Republic and Anne matched the online price and booked it for us
July 1, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for booking with us, we really appreciate it. Hope you have an amazing holiday. Thanks, Anne.
Stacey made my experience effortless…
Stacey made my experience effortless nothing to much trouble and dealt with any concerns and equally had a wealth of knowledge in the travel industry
July 1, 2026
Reply from Hays Travel - Bexleyheath
Thanks so much for booking with us again, hope you have an amazing holiday.
worth a visit
helpful, patient and knowledgeable really friendly and listened to our requirements
June 30, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for booking with us, we really appreciate it. Have an amazing holiday.
Booking Benidorm short break
The assistant Stacey was friendly and patient as I had a lot of questions to ask abd didn’t rush me .
July 1, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for booking with us, we really appreciate your comments. Have an amazing holiday.
The salesperson was friendly
The salesperson was friendly, professional, personable, knowledgeable and very patient.
June 19, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for the lovely comments. Hope you have an amazing holiday.
Stress free holiday booking
The service was excellent and Frankqi listened to my holiday requirements then advised me of my options. She was polite and professional. She explained the process fully and I booked my holiday with confidence and no stress.
June 29, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for your lovely comments I really appreciate it, I will feed this back. Hope you have an amazing holiday. From Kat -branch manager.
Stacey extremely helpful and…
Stacey extremely helpful and knowledgeable booked with her for over 2 years now very thorough
Always use her
June 21, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for booking with us again, we really appreciate your loyalty. Thanks, Stacey.
Helena was so helpful
Helena was so helpful, helping us sort out our insurance for our holiday.
Very pleasant young lady.
Also the lady that helped us with our travel card (Mastercard), very informative explained everything to us I believe her name may of been Penny?.
Then Helena helped us with the app for the card, as we are all new to this!!
They were both a pleasure to meet.
June 27, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for the lovely reviews. We really appreciate you booking with us. Hope you have an amazing holiday.
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
As always fantastic service with a smile
Sophia is always so patient and very knowledgeable. As usual she found the perfect holiday for me. Within my price range and excellent flight times. I have lost count of the number of terrific holidays she has booked for me.
June 27, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for taking the time to write a lovely review . It's always a pleasure to see you and have a catch up . See you again soon ,
Sophia : )
First class service Helena was very…
First class service Helena was very professional and sorted us a great holiday
June 27, 2026
Reply from Hays Travel - Bexleyheath
Glad to be of service to book your cruise holiday :) Hope you have a great time! - Helena
We had a male advisor called Denis he…
We had a male advisor called Denis he was very helpful with our holiday plan every thing is done thanks to him.
June 24, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for your lovely review! So glad to hear you had such a great experience with us :)
Frankie was very polite and helpful…
Frankie was very polite and helpful when it came to us booking our next holiday and she will be our go to person in the future
June 17, 2026
Reply from Hays Travel - Bexleyheath
Thank you very much for the lovely review and pleased to hear you will you us again in the future : )
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