We knew roughly where and when we wanted to go but the lady we saw helped us in deciding for certain which hotel. She was friendly, knowledgeable and helpful. We will definitely return for our next ho... See more
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See what reviewers are saying
Sophia always goes the extra mile to create a holiday package for you. Nothing is ever too much trouble , even researching holidays when she is not in store. Sophia knowledge is amazing, she is a c... See more
Company replied
The complications on the holiday we booked for next year would of been impossible to do yourself. Everything was done for us after over an hour in store I no the holiday will be perfect not only do th... See more
Company replied
Went to book a holiday with 2 friends for next year. Amy was friendly, helpful and knowledgeable. We have booked several holidays through Hays and the staff have always provided us with friendly a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 The Mall Broadway Shopping Centre, DA6 7JJ, Bexleyheath, United Kingdom
- 02039180708
4.9
Excellent
1K reviews
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Reply from Hays Travel - Bexleyheath
Thank you for your kind review. 😊
Reply from Hays Travel - Bexleyheath
Thank you for leaving us this kind review. 😊
Looking for our ideal holiday
We had an idea of what type of holiday we wanted but not where to go. Sophia was very helpful and knowledgeable and identified options. She then helped us review the options and found a very good hotel with the facilities we were looking for in a location we liked, then took us through the booking process.
April 1, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving this kind review. 😊
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Reply from Hays Travel - Bexleyheath
Thank you for your kind review. 😊
very friendly and helpful
very friendly and helpful, made sure everything was as i needed
March 25, 2026
Reply from Hays Travel - Bexleyheath
Thank you for your kind review. 😊
Clare was extremely helpful and…
Clare was extremely helpful and informative really looking forward to our break
March 22, 2026
Reply from Hays Travel - Bexleyheath
We are so pleased to hear that you found our service helpful and informative. We hope you have a fantastic break; thank you for your feedback!
The lady who helped me at Bexleyheath…
The lady who helped me at Bexleyheath was Maxine and she could not have done any more than she did to get my holiday sorted - Excellent service.
March 18, 2026
Reply from Hays Travel - Bexleyheath
We appreciate you taking the time to share your experience. We're so glad to hear that you received excellent service and got your holiday sorted.
Sophie always provides outstanding…
Sophie always provides outstanding customer service. Talked us through all the points and booking process in detail and ensured our cruise ,parking and excursions where all sorted .
March 25, 2026
Reply from Hays Travel - Bexleyheath
We appreciate your kind words. It's great to hear that you consistently receive such outstanding and detailed support with all your travel arrangements.
Sophia was very helpful and efficient
Sophia was very helpful and efficient, very polite.
March 22, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving this kind review.😊
Booking a short break to Bucharest
I was serve by Amy and Helena who were very attentive and found just what I was looking for. Lovely friendly travel experts
March 20, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving me this kind review!😊
HAYS - No problems & good service
We like to support local businesses' and Hays is on our doorstep. It is also good to speak to a person face to face so that you can clarify any queries/questions. Service has always been good and you can normally find the holiday you want within your budget.
March 17, 2026
Reply from Hays Travel - Bexleyheath
We appreciate you supporting local businesses and valuing face-to-face service. We're happy to hear that we consistently meet your needs and budget, and thank you for your positive feedback.
Starting over again
I had cancelled a holiday and needed to start again. I went into the store at Bexleyheath with a couple of options in mind. The member of staff that I spoke with was very patient and brought up a lot more options for me that I hadn't known about. She also said they would deal with checking in for me, which not being very good with on line procedures was a bonus.
March 16, 2026
Reply from Hays Travel - Bexleyheath
We're so glad to hear that you felt supported during the rebooking process. It's great to know that our team member was patient and provided you with helpful options, and that the check-in service is a bonus for you.
Franqui was very helpful and made…
Franqui was very helpful and made booking my holiday so easy.
March 15, 2026
Reply from Hays Travel - Bexleyheath
We appreciate your kind words and are so happy we made booking your holiday easy. Thank you for your positive feedback!
The representative listened to our…
The representative listened to our requirements and found us (we hope!) a holiday which exactly fitted what we wanted.
March 4, 2026
Reply from Hays Travel - Bexleyheath
We appreciate you taking the time to share your experience. We're delighted to hear that our team member found you a holiday that met your needs!
Amy was very helpful
March 10, 2026
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Sophia from Hayes Travel
Sophia from Hayes Travel, provide the expertise and knowledge to guide us through picking our holiday destination. We had been unsure which of two destinations which would suit our budget in terms of good hotel, facilities available in hotel, food and location and only 30/40 minutes transfer from airport to hotel. We came away extremely happy with brilliant hotel and destination and all within our budget, well done Sophia
March 3, 2026
Reply from Hays Travel - Bexleyheath
Thank you so much for the lovely review! :)
First time ever using Hays Travel
First time ever using Hays Travel and was a very positive experience. We were helped by Maxine at the weekend and she was so helpful and very friendly!
March 7, 2026
Unprompted review
Reply from Hays Travel - Bexleyheath
Hi Kerrie
Thank you for your review, hope you have a lovely holiday and look forward to hearing all about it
Kind Regards
Maxine
Reply from Hays Travel - Bexleyheath
Thank you for this kind review. 😊
Helpful staff and good experience.
Staff were very helpful and guided us through our booking. They were also knowledgeable about our destination and helpful with paperwork problems.
February 27, 2026
Reply from Hays Travel - Bexleyheath
Thank you for leaving us this kind review. 😊
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