Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know... See more
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Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several... See more
Company replied
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the o... See more
Company replied
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 St Johns Pavement, CH41 2YB, Birkenhead, United Kingdom
- 01516 662800
4.9
Excellent
181 reviews
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First solo holiday Rachel was extremely helpful and was…
Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several previously, but way too expensive, settling instead for a hotel. Still feeling a little nervous, but sure I will be fine
April 14, 2024
Reply from Hays Travel - Birkenhead
Hi Mrs Molyneux, Thank you for this lovely review! Hope to see you again :)
A great place to book your holidays
We have never had nothing lest than 110% commitment from the staff at your birkenhead town centre shop.
April 14, 2024
Reply from Hays Travel - Birkenhead
Hi Ged, Thank you for this lovely review! Hope to see you again :)
Did not feel rushed and we felt…
Did not feel rushed and we felt listened to . Good experience thank you will be back x
April 10, 2024
Reply from Hays Travel - Birkenhead
Thank you for your kind review.
The sales advisor was very helpful
The sales advisor was very helpful, and knowledgeable. He was also very friendly and polite.
April 4, 2024
Reply from Hays Travel - Birkenhead
Hi Helen, Thank you for this lovely review! Hope to see you again :)
I was sorted by Sean in Birkenhead he…
I was sorted by Sean in Birkenhead he was very helpful and patient with me he did a lot of searching for me but he finally found just what l wanted thank you
March 29, 2024
Reply from Hays Travel - Birkenhead
Thank you for this lovely review, I will let Sean know about this! Hope to see you again :)
Reply from Hays Travel - Birkenhead
Thank you for your kind words and we hope you have a lovely holiday.
Amazing as always
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us promptly over our quote and helping alter our itinerary to suit us. Then spent a lot of time finalising our booking with us. He made the usually nervous process of booking a holiday easy, simple and relaxing. I would and have recommended booking with Hays since the experience is always 10/10
March 23, 2024
Reply from Hays Travel - Birkenhead
Thank you so much for booking with us and for your kind words. We hope you have a lovely holiday from all of us.
Reply from Hays Travel - Birkenhead
Thank you so much for your review and we hope you have a lovely holiday :)
Highly reccomend Hays
Thanks to Racheal we were able to book a great holiday, very professional.
March 16, 2024
Reply from Hays Travel - Birkenhead
Hi Miss Duggan, thank you for this lovely review! I will let rachel know about your kind words! Regards, Becky
Very helpful explained everythink
March 8, 2024
Reply from Hays Travel - Birkenhead
Hi Gail thank you for your lovely review! Have a lovely day!
The young lad James at Birkenhead shop…
The young lad James at Birkenhead shop was really helpful in helping us choose our booking
March 13, 2024
Reply from Hays Travel - Birkenhead
Thank you for your great review Andrew! It was a pleasure to book your holiday :) James
Sean was extremely helpful and took the…
Sean was extremely helpful and took the time to explain everything. Fabulous Customer service.
March 3, 2024
Reply from Hays Travel - Birkenhead
Thank you so much for your kind words and we hope you enjoy your holiday.
Reply from Hays Travel - Birkenhead
Hi Derek, Thank you for your kind comments. It was a pleasure to book your holiday :)
Staff courteous very helpful patient…
Staff courteous very helpful patient price matched used several times over the years will keep going back .
February 18, 2024
Reply from Hays Travel - Birkenhead
Thank you for such a lovely review, it was a pleasure to book your holiday. I will pass this on to Sean :) Best Regards, James
Excellent service
Sean was very efficient and professional throughout our visit . He listened to what we wanted and expected from our holiday and he came up trumps. Fab price too!!
February 19, 2024
Reply from Hays Travel - Birkenhead
Thank you for such a lovely review, it was a pleasure to book your holiday. Sean
Sean was excellent
Sean was excellent, very helpful and friendly.
We will be back to book another holiday soon
February 15, 2024
Reply from Hays Travel - Birkenhead
Thank you for your kind words and we hope you have a lovely cruise
Young girl who helped me was brilliant…
Young girl who helped me was brilliant birkenhead Grange Rd branch think her name began with a B couldn't have been more helpful
February 4, 2024
Reply from Hays Travel - Birkenhead
Thank you for your kind review. It was a pleasure to book your holiday. Becky
The travel agent Sean was very helpful…
The travel agent Sean was very helpful found me what I wanted and the best price really pleased with the experience 😊
February 11, 2024
Reply from Hays Travel - Birkenhead
Thank you for booking with me and it was a pleasure to sort your holiday. Sean
We met James for the first time
We met James for the first time; he was professional, courteous and knowledgeable. James is an absolute asset to Hayes Travel and as we haven't booked with Hayes before we ended up booking two holidays with him; February in Lanzarote and May River Cruise! :)
February 5, 2024
Reply from Hays Travel - Birkenhead
Hi Barbara, thank you so much for this wonderful review, I'll be sure to let james know about your kind words!
Regards, Becky
staff make you feel welcome as soon as…
staff make you feel welcome as soon as you walk in and are so helpful with your requirements to book your holiday.
January 26, 2024
Reply from Hays Travel - Birkenhead
Hi Christopher, thank you for this lovely review! Glad we could help booking your holiday!
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