Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several... See more
Company replied
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the o... See more
Company replied
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 St Johns Pavement, CH41 2YB, Birkenhead, United Kingdom
- 01516 662800
4.9
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and friendly
Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know their job inside out!
April 17, 2026
Well whot great customer service from…
Well whot great customer service from 2 lovely staff at Hayes travel grange road birkenhead thay did every think possible to help us get the holoday we wanted and thay matched the price I already had great service thank you
May 2, 2025
Unprompted review
Rebecca helped us find a great deal for…
Rebecca helped us find a great deal for our holiday in Benidorm I'm very pleased
October 6, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent, Friendly, Efficient Service
Excellent friendly, helpful, efficient service from Sean at Hays Travel
Sorted out our accommodation and transfers out to Sandals in the Bahamas very quickly and even managed to secure a discount
Thanks so much , Highly recommend
Lisa
June 21, 2024
Reply from Hays Travel - Birkenhead
Hi Lisa thank you for this lovely review! I will let sean know :)
Reply from Hays Travel - Birkenhead
Good Morning, Thank you for this lovely review! Glad we could help :)
Reply from Hays Travel - Birkenhead
Thank you for your kind words. We're glad you found our staff helpful and patient.
This is my second holiday I've booked…
This is my second holiday I've booked with hays and it's been brilliant service each time the staff are very helpful
June 16, 2024
Reply from Hays Travel - Birkenhead
Hi Gary, Thank you for this lovely review! Hope you enjoy your holiday :)
Reply from Hays Travel - Birkenhead
Thank you for your lovely review. It's great to hear that you had a positive experience with our staff. We appreciate your feedback and will continue to strive to provide excellent customer service.
Will return!
Rachel has the patience of a saint, we had about a hundred questions and she was more than helpful making sure we found the perfect (first time!) cruise to mark a special occasion. My husband and I were a little bit lost as we have both not been abroad for many years but Rachel found us a perfect deal and explained absolutely everything thoroughly for us. We came in for a quote and had a chat with her, and when we came back two days later she remembered us and specifics we had told her, for example, us saying that it is for a special occasion, which was really nice. A really friendly, good team in this store, would use Hay's again. Thanks again, Rachel!
June 14, 2024
Unprompted review
Reply from Hays Travel - Birkenhead
Thank you for your lovely review! We are so glad that Rachel could help you find the perfect cruise to mark your special occasion. We will be sure to pass on your kind words to her. We hope you have a wonderful time on your cruise and we look forward to seeing you again soon.
Disney 2025 Booking
Excellent service-listened to what I wanted included in my trip.Came back with a price I was happy with also regarding the Disney Attraction tickets Sarah went out of her way to make sure I ended up getting the best deal.Very Happy would use and recommend
June 14, 2024
Reply from Hays Travel - Birkenhead
Thank you for your kind words and we hope you have a lovely holiday.
Always very efficient and friendly.
June 14, 2024
Reply from Hays Travel - Birkenhead
Good morning, thank you for this lovely review, We hope to see you again soon! :)
Reply from Hays Travel - Birkenhead
Hi Anthony, Thank you for this lovely review, Have a lovely holiday :)
A very positive experience
We were looked after by James who is a very polite and experienced young man
He explained in detail what was required and we needed to know
James is a very professional person that helped us put an amazing holiday together and would highly recommend him
June 5, 2024
Reply from Hays Travel - Birkenhead
Hi Joe, thank you so much for this lovely review i will let james know! Enjoy your holiday :)
Reply from Hays Travel - Birkenhead
Hi Stephen, Thank you so much for this lovely review, Hope you enjoy your holiday :)
Very helpful and knowledgeable travel…
Very helpful and knowledgeable travel agent James. Thank you.
June 4, 2024
Reply from Hays Travel - Birkenhead
Hi Paul, thank you for this lovely review! I will let james know :)
The assistant was helpful
The assistant was helpful, we've used hays travel for all our holiday's and will carry on using them
May 26, 2024
Reply from Hays Travel - Birkenhead
Thank you for a kind review and it was a pleasure to book your holiday.
Reply from Hays Travel - Birkenhead
Hi Ronald, Thank you for this lovely review i'll be sure to let sean know! :)
Friendly,polite and smart
May 29, 2024
Reply from Hays Travel - Birkenhead
Thank you for your kind review, it was a pleasure to book your holiday.
Becky was very helpful and her customer…
Becky was very helpful and her customer service skills were excellent nothing was too much trouble
May 28, 2024
Reply from Hays Travel - Birkenhead
Hi Karen, Thank you so much for this lovely review i will let becky know! Have a lovely holiday :)
Straight forward booking
Straight forward, pleasant interaction was able too book holiday with no issues at all, Sean was really nice to talk too
May 27, 2024
Reply from Hays Travel - Birkenhead
Hi Robert, thank you for this review, i will let sean know your kind words! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.