Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several... See more
Company replied
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the o... See more
Company replied
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 St Johns Pavement, CH41 2YB, Birkenhead, United Kingdom
- 01516 662800
4.9
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best holiday shop
Lovely staff in the Birkenhead branch always there to help and like a good old laugh aswel we won’t book r holidays anywhere else James and Sean great pair off lads
December 14, 2023
Reply from Hays Travel - Birkenhead
Good Morning Christopher, thank you for your lovely review. We are so glad James could get your holiday booked and if you need anything just let us know. Kind regards, Rachel
James was very knowledgable and gave…
James was very knowledgable and gave answers to my questions.
December 14, 2023
Reply from Hays Travel - Birkenhead
Thank you for you amazing review. It is very much appreciated :)
Very friendly and helpful Rachael thank…
Very friendly and helpful Rachael thank you for seeing me through the process. I am trying to do things on my own, I hope I have got it right with the help from Rachael.
December 1, 2023
Reply from Hays Travel - Birkenhead
Good Morning Nadine, thank you so much for your lovely review it is very much appreciated and if you do need anything else please let me know. Kind regards, Rachel
This company was helpful as always
This company was helpful as always, polite knowledgeable staff, found me somewhere to holiday in the area I wanted, at the price I could afford, they didn't try to push me onto anything more expensive but did offer me the option of organising the airport car parking which I booked and tried to help with car hire on the holiday.
November 29, 2023
Reply from Hays Travel - Birkenhead
Hi There, Thank your for your amazing review, I will pass this message on to James :)
Rachel was really helpful and…
Rachel was really helpful and knowledgeable, I just wanted a cheap and cheerful holiday for myself and my husband to get away in March 24, and Rachel found that for me.
November 19, 2023
Reply from Hays Travel - Birkenhead
Good Morning Rachel, thank you so much for your lovely review. I am so glad I could get your holiday booked and if you need anything else just let me know. Kind regards, Rachel
Good personal service
Dealt with the manager who was able to find a child friendly safari for us. She checked 9 different companies to get the right holiday for us and even when I had questions she was helpful and patient. Very happy with the personal friendly service.
November 9, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mr Healion, thank you so much for your lovely review. We are so glad Sarah could get your holiday booked, I will pass this onto Sarah. Kind regards, Rachel
Sarah is very professional and knows…
Sarah is very professional and knows travel very well. She is a very pleasant lady with a big smile.
Would shop there again.
November 15, 2023
Reply from Hays Travel - Birkenhead
Good afternoon, thank you for this lovely review, i'm glad we could get your holiday sorted for you! I'll let sarah know about your lovely review!
Lovely staff and professional
November 12, 2023
Reply from Hays Travel - Birkenhead
Good Morning Miss Holmes, thank you so much for your lovely review. We are so glad we could get your holiday booked and I will pass this onto Becky. Kind regards, Rachel
Nice friendly helpful staff
November 12, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mr Bevan, Thank you so much for your lovely review. We are so glad we could get your holiday booked and I will pass this onto Becky. Kind regards, Rachel
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Madden, thank you so much for your lovely review. We are so glad we could get your holiday booked. I will pass this onto Sarah. Kind regards, Rachel
Assistant in the travel agents was…Rachel
Assistant in the travel agents was very helpful and delt with all my request
October 29, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mr Sheppard, thank you so much for your lovely review. I am so glad I could get your holiday booked and if you need anything else just let me know :) Kind regards, Rachel
fantastic service
October 29, 2023
Reply from Hays Travel - Birkenhead
Thank you for your review Mr Wharton, it was a pleasure to book your cruise. Sarah
Friendly staff
Friendly staff. Not "pushy".
Knew what they were doing.
Not a stressful experience.
October 21, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Ryan, thank you so much for your lovely review. We are so happy to be able to get your holiday booked. I will pass this onto James. Kind regards, Rachel
Nothing was to much trouble
Nothing was to much trouble, Rachel searched till she found what I wanted and explained everything to me on detail
October 27, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mrs Griffiths, thank you so much for your lovely review. I am so glad I could get your holiday booked. If you need anything else just let me know. Kind regards, Rachel
The young lady was knowledgeable
The young lady was knowledgeable, informative and to the point. Very pleasant and polite. The young lady offered us exactly what we wanted adding useful suggestions.
October 24, 2023
Reply from Hays Travel - Birkenhead
Good Morning Diane, thank you so much for your lovely review I appreciate it so much and I hope you have a lovely holiday. Kind regards, Rachel
happy with my experience
I was very happy with my experience in the store although the member of staff was a trainee she was helpful and courteous and I left satisfied with the service
October 23, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Stott, thank you so much for your lovely review. We are so happy Becky could get your holiday booked and we will pass this review onto her, thank you so much :) Kind regards, Rachel
Excellent customer service
James the travel consultant we booked with kept us up to date with everything we asked about the holiday online and when we came in and booked with deposit he was friendly, professional, knew his stuff and kept us smiling about why to choose this place very excellent customer service and my wife is happy so happy wife happy life 😀
October 13, 2023
Reply from Hays Travel - Birkenhead
Ah that is very kind, thank you for your review and i will let James know he has a happy customer and you have a happy wife life! Thank you. Sarah Manager
Reply from Hays Travel - Birkenhead
Thank you for your kind comment, it was a pleasure to book your holiday.
Will be booking more in the future
We were greeted very politely and professionally. The whole booking experience was a delight and explained well. This was my first time booking a package holiday so I asked several questions, all of which answered in detail. Lovely young man.
October 13, 2023
Reply from Hays Travel - Birkenhead
Hi Sharon, thank you for your nice comments, it was a pleasure to book. Thank you, James
fantastic experience
rachel was amazing in finding us what we needed and nothing was too much trouble.
October 7, 2023
Reply from Hays Travel - Birkenhead
Hi Anita, thank you so much for your review :) It was a pleasure to get your holiday booked and if you need anything just let me know. Kind regards, Rachel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.