Always helpful and friendly. James at the branch in Birkenhead always goes above and beyond. All the staff who we deal with in Birkenhead and Bromborough branches are superb at their jobs. They know... See more
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Rachel was extremely helpful and was determined to find something for me which she did. This is my first solo holiday after losing my hubby. I wanted firstly to book a cruise as we had been on several... See more
Company replied
As usual excellent service. We were pretty sure where we wanted to go & after a short discussion with Sarah about one or two options we very quickly settled on Tenerife. Seating was a problem on the o... See more
Company replied
From start to finish, your Birkenhead Branch have been amazing! This is the second time booking with them and they are as amazing as ever. In particular, James looked after us, firstly emailing us pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 St Johns Pavement, CH41 2YB, Birkenhead, United Kingdom
- 01516 662800
4.9
Excellent
181 reviews
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The young lad James who dealt with us…
The young lad James who dealt with us was very pleasant and knowledgeable and found us exactly the holiday we wanted at a great price.
October 8, 2023
Reply from Hays Travel - Birkenhead
Thank you so much for a great review and it was a pleasure to book your holiday.
Good service very helpful
September 27, 2023
Reply from Hays Travel - Birkenhead
Thank you for your review and it was a pleasure to book your holiday
Reply from Hays Travel - Birkenhead
Thank you for your review
Very helpful
September 28, 2023
Reply from Hays Travel - Birkenhead
Thank you for your review and it was a pleasure to book your holiday
The girl who I was seen by was a lovely…
The girl who I was seen by was a lovely girl and really helpful
October 5, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Sharon, thank you so much for your lovely review. We appreciate it and are so happy we could get your holiday booked. I will pass this onto Becky. Kind regards, Rachel
I’ve booked with Hays travel for many years now, reason being good helpful staff so feel very positive when booking holidays with them.
I’ve booked with Hays travel for many years iw
October 1, 2023
Reply from Hays Travel - Birkenhead
Thank you for such a lovely review, it was a pleasure to book your holiday.
Great Travel Agent
Excellent service from everybody at the Hay’s Travel Centre in Birkenhead. Very efficient, informative and friendly.
September 30, 2023
Reply from Hays Travel - Birkenhead
Thank you for such a lovely review, it was a pleasure to book your holiday.
Reply from Hays Travel - Birkenhead
Good Afternoon Mrs Curtis, thank you so much for your lovely review we appreciate it so much, Kind regards, Rachel
Lovely staff
Lovely staff, Sarah from Birkenhead Hays Travel did everything for us, no fuss. All in all, a pleasure to book with Hays!
September 28, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mr Cotton, thank you so much for your lovely review, we appreciate this so much and are so happy we could get your holiday booked. I will pass this review onto Sarah, Kind regards, Rachel
Very helpful
Very happy with the help we got when we booked our holiday the staff was very helpful
September 13, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mrs Winter, thank you so much for your kind review. We appreciate it and are so happy we could get your holiday booked. Kind regards, Rachel
Quick and efficient service
September 14, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mrs Martin, thank you so much for your kind review, we are so happy we could book your holiday. I will pass this onto Pat. Kind regards, Rachel
Experienced, helpful staff.
The young lady who helped us find a holiday to Lanzarote, listened to our requirements for both accommodation and flights and offered us a few options in our preferred location.
September 12, 2023
Reply from Hays Travel - Birkenhead
Thank you for your kind review, it was a pleasure to book your holiday.
Our experience with hays travel.
Our experience with hays travel goes beyond our expectations from the moment we walk through the door,greeted by friendly staff who we have got to know over quite a few years who know our needs and requirements to ensure they are met for a perfect holiday.
August 25, 2023
Reply from Hays Travel - Birkenhead
Thank you so much for a lovely review, pleasure as always. Sarah
Lovely girl who I think was an…
Lovely girl who I think was an apprentice helped book a very last minute holiday! She was very helpful and had amazing customer service skills through out the process would definitely come back again
September 6, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mr Bee, thank you so much for your kind words it is much appreciated. We are so glad we could get your holiday booked. I will pass this onto Becky, Kind regards, Rachel
5⭐️ Customer Service
We sat with a member of staff called Rebecca and the Birkenhead Town Centre branch and she was amazing. She went above and beyond to find us the perfect last minute all inclusive holiday to Gran Canaria at an amazing price. Rebecca also done a price match for us as id found the holiday abit cheaper than advertised on that day. Nothing was too much trouble. Other staff members were on hand also to offer advice on our holiday destinations and things to do whilst there. They sorted our whole holiday, luggage, transfers etc and our holiday insurance.
We’ve been told to pop back in a few days to check-in for our flight so we don’t have to do it at the airport. This is my first time booking in a travel agents (I usually do it online) but I’ll definitely be going back to Hays travel now every year to book.
September 13, 2023
Reply from Hays Travel - Birkenhead
Good Morning Mr O'Shea, thank you so much for your kind words it is much appreciated and we are so happy we could get your holiday booked, I will pass this onto Becky. Kind regards, Rachel
Birkenhead hays travel agents
My travel agent James, in your Birkenhead precinct shop, was excellent, very helpful and knowledgeable.
September 6, 2023
Reply from Hays Travel - Birkenhead
Hi Graham, Thank you for your amazing review. I am always happy to help :) James
Very helpful
September 3, 2023
Reply from Hays Travel - Birkenhead
Thank you for your review and it was a pleasure to book your holiday.
For the first time on over 10 years we…
For the first time on over 10 years we used a different company for our holiday !
And for the first time in over 10 years we had issues !!
Been back to book our latest holiday and already feel better as we’re back with Hays
Great staff , great prices
Won’t be using anyone other than Hays again
Thanks
August 29, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Carl, thank you so much for your lovely review, we appreciate it so much and I am so glad I could get your holiday booked, if you ever need anything just let me know. Kind regards, Rachel
Good information and very helpful staff
September 3, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Pauline, thank you for your lovely review we appreciate it so much and I will pass this onto James. Kind regards, Rachel
Very helpful we have been with hays…
Very helpful we have been with hays travel quite a few times .
September 4, 2023
Reply from Hays Travel - Birkenhead
Good Afternoon Mrs Clarke, thank you so much for your lovely review. I will pass this onto Sean, Kind regards, Rachel
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