A very pleasant and knowledgeable travel agent . Becca booked our holiday in a polite manner , and she also booked our car parking at the airport without any problem . Thank you .
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See what reviewers are saying
As always Hay's Bishop Auckland were great. Lindsay is a really lovely person to deal with, always very helpful, friendly and professional. It's the place to book your holiday and be sure you are get... See more
Company replied
Good customer service and knowledge of resort we picked. Even offered extra discount when enquired about using my blue light card.
Company replied
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Great customer service helped us find…
Great customer service helped us find the right holiday
May 28, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, we are so pleased your travel consultant Lynsey was very helpful in finding your holiday. We hope you have a fantastic time away :)
Becca & Hays travel Bishop Auckland ate the best
Becca is always helpful, goes beyond to make sure you have the best booking experience for the city break, holiday of a life time.
Becca is a 🌟
A+ customer service.
Becca is a friend as our go to to book a holiday.
May 29, 2026
Reply from Hays Travel - Bishop Auckland
Aww thankyou so much for taking the time to leave such a lovely review for Becca! It's always great to know she's got you yet another fab trip booked to look forward to! I will be sure to pass these comments over to her when she is back in store - Amy x
Amy was very professional
Amy was very professional, knowledgeable and friendly.
We found the holiday we wanted quickly and sorted parking at the airport.
Great job 😊
May 27, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the lovely review and for booking your next family getaway with us! I'm sure you will have an amazing time away! :) - Amy
All good no issues
All good no issues. Jessica the agent in store was very helpful and knowledgeable
Thank you.
May 18, 2026
Reply from Hays Travel - Bishop Auckland
Thanks for the lovely comments, thank you for booking with us, we really appreciate it. Thanks Lynsey
Above and beyond
Our initial holiday plan was a marella cruise we tried TUI but it was unfortunately booked up or rather the plane from Newcastle was and the Manchester flight had 1seat -we were devastated.
So after a rethink we went to hays to see what was available for our dates. After conversation the young lady tried the cruise again but with same outcome. We couldn’t make up our minds so left with a brochure and a decision to make and a promise they would keep an eye out on the cruise.
After much discussion we went back to Hays with the intention of booking something- we met Francesca and after telling her our disappointing tale she looked at the cruise again - she then rang through to marella cruises and lo and behold we could have a different flight later in the day 🥳
All booked for our cruise holiday - thank you so much for the care and attention it certainly was above and beyond
May 23, 2026
Reply from Hays Travel - Bishop Auckland
We are so pleased to hear that Francesca could assist in making your holiday plans a reality and secured the cruise for you. Thanks very much for taking the time for this lovely review and will certainly pass this on to her. Have the best time Tracy :)
Amazing staff
Francesca was amazing! Me and my partner wanted a holiday in September that was suitable for 2 toddlers, Francesca talked us through everything, showing us the best areas, made booking easy and straight forward and was extremely friendly and helpful.
May 23, 2026
Reply from Hays Travel - Bishop Auckland
We are so glad Francesca could help you find the perfect family holiday! We hope you both have a wonderful trip with your toddlers to Bulgaria. Thanks Tracy :)
Reply from Hays Travel - Bishop Auckland
Hi Alison
Thank you for leaving us a 5* review. I'm so glad that you had a great experience booking your holiday. We really appreciate your feedback, and look forward to seeing you again soon.
Thanks, Becca
Great experience
Great experience. Staff really helpful and informative. Wouldn’t hesitate to book again with Hays.
May 15, 2026
Reply from Hays Travel - Bishop Auckland
Hi Carolyn,
That is great to hear! We always strive to deliver the best experience in store to all of our customers, and are so grateful that you choose to book your holidays with us. We look forward to seeing you again soon. Thanks, Becca
Excellent service as usual from the…
Excellent service as usual from the Bishop Auckland branch especially Gabrielle who sorted everything we needed highly recommended
May 14, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave Gabrielle a lovely review, David. We really appreciate your kind comments, and we will see you again soon. - Becca
Sales assistant very knowledgeable and…
Sales assistant very knowledgeable and understanding of our requirements. Even advised of Hays cash card which i also took out .
Thank you.
May 20, 2026
Reply from Hays Travel - Bishop Auckland
Hi Graeme
It's great to hear of your experience with Olivia when you booked your holiday to Portugal. I hope that you all have a great time on your trip. Let us know what you think of the Money Card, it's such a great tool to have when you're on holiday.
Thanks again for booking with us, and we look forward to seeing you the next time you come in to the store. - Becca
Reply from Hays Travel - Bishop Auckland
Hi Alison, Thank you for your review. I think that you will love this hotel and hope you enjoy it as much as I did when I went. We look forward to seeing you when you're back
Thanks, Becca
Nice office setting and helpful staff
May 17, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for your kind words Brian. I'm glad you liked our new store as much as we do! I hope that you all have the best holiday in Majorca, which I have no doubt you will. We look forward to seeing you again soon. Thanks, Jess
Reply from Hays Travel - Bishop Auckland
Hi Juliet, Thanks so much for your kind review. It's great to hear that you had a positive experience with Francesca, in getting your fabulous cruise booked. We look forward to welcoming you in our branch again soon. Thank you, Becca
Reply from Hays Travel - Bishop Auckland
Thanks so much Sally! It's always a pleasure :) - Becca
Reply from Hays Travel - Bishop Auckland
Thank you so much George. I really appreciate your continued loyalty, and I love to catch up with you both and hear all about your cruising adventures. I look forward to seeing you both again soon - Becca
Whatever I asked of Olivia she looked…
Whatever I asked of Olivia she looked for answered and helped to sort out Really helpful Thanks Olivia
May 9, 2026
Reply from Hays Travel - Bishop Auckland
Hi Margaret, thanks so much for your kind review! It was lovely to see you and help you get your holiday to Cyprus booked. I look forward to seeing you again when you're back, and to hopefully get your next one booked! Thank you, Olivia
the rep was very helpful and gave us…
the rep was very helpful and gave us some good information about where we booked
May 16, 2026
Reply from Hays Travel - Bishop Auckland
Hi Michael
Thanks for taking the time to leave me a lovely review. I hope that you both have the best time on your holiday to Tenerife, which I'm sure you will! I look forward to seeing you both again soon. Thank you, Francesca
Excellent service from Becca
Excellent service from Becca, definitely knows what she is doing.
May 9, 2026
Reply from Hays Travel - Bishop Auckland
Thanks so much for your review Mick. I'm so glad we managed to get your holiday to Lanzarote booked, which I'm sure you'll both have a great time on! See you again soon, Becca
My husband and I went into Hays Travel…
My husband and I went into Hays Travel enquiring about a price and availability on a particular holiday we were considering for next year and Tracey was extremely helpful in providing us with booking options and price She was so helpful we booked immediately as the price was excellent.
May 14, 2026
Reply from Hays Travel - Bishop Auckland
Aww thank you for this lovely review! I'm so please we managed to get you sorted and it was a pleasure meeting you both :) I know you will have the best time - Tracy x
Got exactly what I was looking for and…
Got exactly what I was looking for and Olivia was very helpful.
May 13, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for this lovely review, it was a pleasure to serve you and I'm so glad we got you sorted :) Have the best time - Olivia x
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