A very pleasant and knowledgeable travel agent . Becca booked our holiday in a polite manner , and she also booked our car parking at the airport without any problem . Thank you .
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See what reviewers are saying
As always Hay's Bishop Auckland were great. Lindsay is a really lovely person to deal with, always very helpful, friendly and professional. It's the place to book your holiday and be sure you are get... See more
Company replied
Good customer service and knowledge of resort we picked. Even offered extra discount when enquired about using my blue light card.
Company replied
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Olivia was great and helped us to sort…
Olivia was great and helped us to sort our holiday for November
We have booked several holidays with girls in the bishop Auckland branch and they’ve all been great
May 8, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for the lovely review. I am so glad to get you booked and cant wait to hear all about Goa!
Kind Regards,
Olivia
Reply from Hays Travel - Bishop Auckland
Thank you so much for the lovely review. It was great to help you get your next adventure booked. We look forward to seeing you again soon. Thanks, Becca
Rebecca the assistant manager who…
Rebecca the assistant manager who helped me with booking my holiday was brilliant, very helpful and knowledgeable and made everything very easy, I’ll will be booking all my future holidays there as the service is first class, thank you.
May 5, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave me a lovely review James. It really was a pleasure to help you book your trip to the Philippines. I'm sure you're going to have the most amazing holiday, and I'm confident that you'll be back to book more holidays in the near future! Many Thanks, Becca
Fantastic as always.
May 4, 2026
Reply from Hays Travel - Bishop Auckland
Hi Neil
Thank you so much for your kind review. It was lovely to see you both again, and get not just one but two holidays booked for you! We really appreciate your loyalty, and enjoy having a catch up with you both! Thanks, Lynsey
First class service as always
First class service as always
Wouldn’t think of going anywhere else
May 2, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much Denise! It was great to see you both and help you get your next adventure booked. We look forward to seeing you again soon
Excellent service
May 3, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for your kind review Margaret, and for continuing to choose us to book your holidays. We look forward to seeing you again soon
Excellent staff helpful in all ways…
Excellent staff helpful in all ways Becca was very good. Hayes is a company you can trust.
April 30, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for the lovely review! We really do appreciate your continued support, and look forward to the next time we see you in store. - Becca
Olivia was very helpful
Olivia was very helpful, very pleasant, very organized. Booked our holiday and airport parking explaining all what we needed to Know. We have booked at Hays several times and will do so again.
April 30, 2026
Reply from Hays Travel - Bishop Auckland
We're so happy to hear that you found Olivia helpful, pleasant, and organised! We appreciate you booking with us and hope you have a fabulous time in Rhodes. Many thanks Tracy :)
Very good
Helpful, friendly. I gave 4 stars because I found the same holiday online cheaper and had to bring my quote into the store. By this time the holiday had increased slightly
April 28, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for the feedback and review :) We're sorry to hear about the price change and the extra step you had to take. Hope you have the most amazing time in Zante. Tracy :)
Very good customer service.
Very good customer service holiday advisor. Very knowledgeable, well trained and very polite.
We will definitely be using Hays Travel again.
April 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for your lovely review, Alicia. It's great to hear about your positive experience with Jess, and that you will continue to book with us in future. We really do appreciate this! Thanks, Becca
Very quick and friendly service
April 22, 2026
Reply from Hays Travel - Bishop Auckland
We really appreciate the positive review Kathleen, pleased we found you the perfect holiday to Corfu and hope you have an amazing time! Thanks Tracy :)
Great experience as always!
Great experience as always, always book with Hays Travel, never feel rushed to make a decision when choosing what we want. Lots of comparisons done to get the best holiday. Thank you!!
April 15, 2026
Reply from Hays Travel - Bishop Auckland
Thanks for the amazing review, pleased we found you the most amazing holiday. I love Cyprus! Take care and see you shortly. Thanks Tracy :)
Reply from Hays Travel - Bishop Auckland
Appreciate the lovely review and hope you are looking forward to your fantastic holiday in Prague. I will pass these comments on to Francesca and see you shortly. Thanks Tracy :)
Great service as usual from Jess
Great service as usual from Jess goes over & above every time.
We follow Jess to Bishop Auckland when she moved from the Barnard Castle store.
A credit to the company.
April 21, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave such a lovely review, I will be sure to pass this onto Jess. We are sure you will have an amazing time on your cruise and hope to see you again soon! - Chloe :)
Very impressed with the service given
We found Olivia very helpful and she found us our ideal holiday. She answered all our questions and gave us lots of options to choose from. Explained everything fully once we chose and then when booked our holiday. Overall a very good experience.
April 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for this lovely review! it was so lovely meeting you both and I hope you have the best time in Santorini :) P.S hope you get a new hat while you're away!
The best price I always book with Hays Travel because…
I always book with Hays Travel because they are a local company and you always get the best prices.
Plus you always get a good deal on the Airport parking
Thanks Ian
April 12, 2026
Reply from Hays Travel - Bishop Auckland
Thanks for the kind words, we really do appreciate your repeat custom & really hope you enjoy your holiday. Thanks Olivia
Mine and my husbands holiday was…
Mine and my husbands holiday was totally as expected from the itinerary given by Hays, quite professional and helpful in understanding our needs
April 16, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for booking with us again, we are pleased you have had a great time & hope you are looking forward to the next one. Thanks Amy
Chloe was very helpful
Chloe was very helpful with my holiday request. Fortunately I knew which destination I wanted and the dates I required. She gave me 2 options and I chose Jet 2 holidays as their flight times suited my needs. I flown with Jet 2 for the last 3 years and it ensures my arrival before lunch and I return to the UK just after lunch 7 days later.
April 11, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review George! It was a pleasure to help you find the perfect holiday to Benalmadena. I'm sure you will have the best time as always, hope to see you again soon! :) Chloe
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review Janet, it was a pleasure to meet you in store and to help book your amazing holiday. I hope you all have the best time - Jess :)
The staff
The staff , make booking a holiday enjoyable due to their vast expertise, their professional and very friendly attitude.
Nothing is too much bother , and the try really hard to get the best price . As an elderly traveler I feel very supported, and they anticipate and and go always that extra mile .
April 10, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your amazing review Sheila, it was lovely to meet you and I am so glad you have had a positive experience in branch. I hope you have a wonderful time away and cannot wait to hear about your holiday when you return - Jess :)
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