Hayes always go above and beyond to get you a fantastic, sometimes tailor made holidays. Staff always really friendly and helpful. Kerry is an absolute Gem, but Hannah also does a great job.
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See what reviewers are saying
Friendly staff who listened and then made suggestions to find the perfect location and hotel. I felt confident in booking because they gave me the confidence
Company replied
We have booked many holidays over the years with Hays Travel and have always been more than delighted with the service we receive. All the staff are knowledgeable and helpful. They give you plenty o... See more
Company replied
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 depos... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Old Bakery High Street, SO32 1AA, Bishops Waltham, United Kingdom
- 01489 896428
4.9
Excellent
327 reviews
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Responsive advice and expertise
Jacob was responsive and provided what was requested at a busy time, remembering to check key details and advising accordingly giving alternatives
January 3, 2024
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Barca, thank you very much for your kind words. It was a pleasure getting you booked, Thanks again, Jacob and the BW team.
Reply from Hays Travel - Bishops Waltham
Thank you for your kind comments. It was a pleasure to help you with your cruise. Have a great trip! Regards Carole
Sorting everything for us
Sorting everything for us, and doing the on line check in!
Takes the hassle out of holidays.
November 14, 2023
Reply from Hays Travel - Bishops Waltham
Hi Mrs Simmons, thank you for your kind comments. Glad that we were able to find the perfect holiday for you. Have a great time! Regards Carole
Excellent service from the Bishops Waltham branch
Excellent service from the Bishops Waltham branch as always. The agent was very friendly, helpful and took time to answer all our queries
November 8, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Romer, thank you for your kind comments. It is always a pleasure to help sort your holiday out. Many Thanks From Kerry & the team at Bishops Waltham
Always a friendly welcome
Always a friendly welcome, happy to assist with all my questions very knowledgable staff.
October 17, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Bryant, thank you for your kind comments. It is always a pleasure to help sort your holidays out. Many Thanks From Kerry & the team at Bishops Waltham
Excellent customer service at initial…
Excellent customer service at initial enquiry, information sent over promptly.
Next day called to confirm and pay, again friendly and efficient service.
Will definitely use again.
Thankyou
October 20, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mrs Fifield-James, thank you for your kind comments, I am pleased we got this all sorted for you. If you need any help or have any questions you know where we are. Many Thanks Hayley & The Bishops Waltham Team.
Great service and follow up calls
October 10, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Rappini, Thank you for your comments. We really appreciate it. Thanks Kerry
Over the moon!
We were inundated with options online so we were recommended to speak to Hayley at Hays. We told her a bit about ourselves and what we were looking for.
She came back with the most incredible prices and beautiful destinations. We were beyond happy. Hayley understood what we were looking for and we were able to tweak things. It was a very easy process. We won’t be trying online again. Too expensive and too complicated. Hayley and Hays made the search so simple.
September 28, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Joanne, Thank you so much for the lovely comments. We're glad that Hayley made everything easy for you. We look forward to speaking with you soon. Kind regards Hays Travel Bishops Waltham
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Bance, Thank you for your lovely comments. We look forward to seeing you very soon. Hays Bishops Waltham.
Finding that holiday destination
We went to Hays Travel as we couldn't decide where we wanted to go on holiday. The staff were very helpful and provided us with suggestions and options, based on what we were looking for out of a holiday, and we were happy to accept one of them. There were a couple of queries we had before departing, which were resolved with great charm and assurance.
August 25, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mr Griffin, Thank you for your kind comments. I am pleased we could help you with your holiday. Kind Regards Kerry & the Team
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Kerry took all the time necessary to inform us and book the holiday.
Thanks 🙏
September 19, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mr Taylor, Thank you so much for your lovely comments. It was great to meet you both and I look forward to speaking to you again. Kind regards Kerry
Reply from Hays Travel - Bishops Waltham
Mrs Dawson, Thank you for your lovely comments, always a pleasure to see you. Regards Carole
Prompt service and help
August 30, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Ann, Thank you for your kind comments, it is always a pleasure to book your holiday. Kind Regards Carole & the Team
Cruise holiday..
Hayley was excellent at sorting out our next holiday..
She was very knowledgeable about the holidays were enquired about..
August 27, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mrs Clark, Thank you for your kind comments, we always appreciate the feedback. I am glad we got your cruise sorted for you. Kind Regards Hayley & Team
Holiday starts here
You walk into the travel agents with some ideas of the holiday you want,and together with their experience ,knowledge and current information,not forgetting their very friendly manner,walk out already counting the days to your next holiday.All personal at this branch are very helpful,but Carole in particular gave us a lot of advice and time
August 6, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mr Burns, Thank you for your kind words, it is always a pleasure booking your holidays for you. We hope you have a lovely time. Kind regards Carole & the team.
The patience of Hayley at Bishops…
The patience of Hayley at Bishops Waltham branch was great!! So helpful and friendly 😄. Thanks so much.
Alison Crane
August 3, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Miss Crane, Thank you for your kind words. I am so pleased we got this sorted for you and at such a good price. Many Thanks Hayley
Very friendly
Very friendly, knowledgeable, easy to talk to, very helpful, overall experience was excellent
July 25, 2023
Reply from Hays Travel - Bishops Waltham
Good Morning Mr Landy, Thank you so much for your lovely comments. We look forward to helping you with your trip and getting you on holiday.
Kerry and the team at Bishops Waltham.
Reply from Hays Travel - Bishops Waltham
Good afternoon Rebecca, thank you for your kind words and taking the time to leave a review. We hope you have a fantastic holiday. Thanks again, Jacob and the BW team.
Went out of their way to help!
My requirements were listened to and Kerry acted at pace to find options for me. The team in her absence put my holiday through the next day and we’re all aware of my booking, so great communication! The only thing I would’ve liked were a few more photos and details around the trips and location. There were a few technical hitches on the system, but again the team worked calmly and professionally to resolve them, which put me at ease. My only other point I’d raise is the quote changed over night from half board to bed and breakfast only for the same price for my booking, which I hadn’t been made aware could happen, leaving me with no option but to pay more for the same holiday. Again the lady processing my holiday was brilliant and explained that happens sometimes but looked to see if she could find any discounts for my trip, she couldn’t find any but it was a lovely gesture that she tried and very much appreciated as going above and beyond.
July 5, 2023
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Holliman-Reid, Thank you very much for taking the time to leave your lovely comments. I'm glad we managed to get this sorted for you despite the technical problems with the system. It will be an amazing trip with great memories to cherish. Thank you, Kerry and the team
Not completed yet but excellent help…
Not completed yet but excellent help and did just what I failed to do on the i-net. Will use again.
July 1, 2023
Reply from Hays Travel - Bishops Waltham
Good morning David, thank you for taking the time to leave us a 5* review. It was a pleasure booking your flight to Cork and we hope you have a great time. Many thanks, Jacob
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