Hayes always go above and beyond to get you a fantastic, sometimes tailor made holidays. Staff always really friendly and helpful. Kerry is an absolute Gem, but Hannah also does a great job.
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See what reviewers are saying
Friendly staff who listened and then made suggestions to find the perfect location and hotel. I felt confident in booking because they gave me the confidence
Company replied
We have booked many holidays over the years with Hays Travel and have always been more than delighted with the service we receive. All the staff are knowledgeable and helpful. They give you plenty o... See more
Company replied
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 depos... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Old Bakery High Street, SO32 1AA, Bishops Waltham, United Kingdom
- 01489 896428
4.9
Excellent
325 reviews
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Reply from Hays Travel - Bishops Waltham
Hello Cheryl, Thank you for your kind words. Always a pleasure helping you plan your holidays. See you soon , Adriana
Excellent service and friendly customer…
Excellent service and friendly customer service from Hannah.Sorted out our needs and requirements with a great friendly atmosphere.
June 30, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Webb, thank you very much for such a lovely review! Such lovely words, thank you for taking the time to write this. So glad we got your USA holiday booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Hannah saved us a bundle of cash..!
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 deposit) and then rebooked the same cruise we would be better off. We agreed and Hannah sorted everything for us. She even managed to rebook exactly the same cabin.! She effectively saved us around £900 for the same cruise, same itinerary, same ship, and even the same cabin..!! Potatoes all round😄👍🏼
June 27, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Whitlock, thank you very much for such a lovely review! Such lovely words, thank you for taking the time to write this. Potatoes all round indeed! So glad we got your cruise holiday re-booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
As usual Hannah was extremely helpful
As usual Hannah was extremely helpful. We were only in Hays for 30 mins and everything was sorted out, cruise booked. If you are asking me to make comment on how to improve things my answer would be "you cannot improve on perfection" Any time I hear of someone wanting to book a cruise I say "go to Hays Travel, they sort everything out for you"
June 27, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Whittington, thank you very much for such a lovely review! Such lovely words, thank you for taking the time to write this. So glad we got another cruise holiday booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
We managed to secure a good holiday…
We managed to secure a good holiday with Kerry who is always very helpful and knowledgable .
June 16, 2026
Reply from Hays Travel - Bishops Waltham
Good Morning David and Anita, Thank you for your lovely comments. It's always great to see you both and plan your trips. Glad that we've been able to send you to an island you haven't been to. Look forward to seeing you soon. Kind regards Kerry
The best .. simples .
Great patient , helpful & pleasant staff ( thank you Kerri ) .. wouldn't go anywhere else to book a holiday .. enough said .
June 8, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Pinder, thank you very much for such a lovely review! I will pass your comments on Kerry. So glad we got another holiday booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Very helpful, knowledgeable, team
As usual, very friendly team,
Sorted exactly what we wanted
Took time to listen and meet our requirements
May 30, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Crabb, thank you very much for such a lovely review! So glad we got another holiday booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
The service from the staff in Bishops…
The service from the staff in Bishops Waltham is very professional and Hannah is exceptional going above and beyond
May 28, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mrs Dobson, thank you very much for such a lovely review! So glad we got another holiday booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Listened to our 'shopping list' of…
Listened to our 'shopping list' of requirements and found a good deal for us in a very pleasant un rushed manner.
May 17, 2026
Reply from Hays Travel - Bishops Waltham
Good Morning Anita, Thank you for leaving us your review. Lovely to help book your family holiday. Kind regards Kerry
Reply from Hays Travel - Bishops Waltham
Hello Mr Hotchin, thank you very much for such a lovely review! So glad we got another cruise booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Hannah in Bishops Waltham has been so…
Hannah in Bishops Waltham has been so very helpful. Just booked our 4th cruise with her.
April 28, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr Ibbitson, thank you very much for such a lovely review! So glad we got another cruise booked for you, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Brilliant member of staff
April 19, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mr De La Mare, thank you very much for such a lovely review! So glad we got your trip booked to Australia and New Zealand, I will pass your comments onto Kerry. Thank you for booking with us again! See you again soon. Many Thanks, Hannah
Friendly knowledgeable staff.
Friendly knowledgeable staff.
Patiently listened to us changing our minds
April 19, 2026
Reply from Hays Travel - Bishops Waltham
Hello Dr White, thank you very much for such a lovely review! So glad we got your cruise booked, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
We had a vague idea of what we wanted…
We had a vague idea of what we wanted and your young lady helped us to crystalise our requirements and then book it all for us.
April 4, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mrs Horn, thank you very much for such a lovely review! So glad we got your trip booked to Madeira, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Hannah and the team at Bishops Waltham…
Hannah and the team at Bishops Waltham branch, always there to help and get you the best Holiday for any budget 😀
March 4, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mrs Chorlton, thank you very much for such a lovely review! So glad we got your trip booked to Tenerife, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
I was helped immediately by Kerry to…Bucket trip to Paris
I was helped immediately by Kerry to plan my trip to Paris with friends for three nights stay. We changed our dates from April to September and she could not have been more helpful smoothly changing our dates and accommodation.
March 3, 2026
Reply from Hays Travel - Bishops Waltham
Good Afternoon Mrs Marsh, Thank you very much for your kind comments. Glad we could get something sorted for your girly trip to Paris. I can't wait to hear all about it. Kind regards Kerry
Reply from Hays Travel - Bishops Waltham
Hello Mrs Watts, thank you very much for such a lovely review! So glad we got your trip booked to Greece, and thank you for booking with us again! See you again soon. Many Thanks, Hannah
Reply from Hays Travel - Bishops Waltham
Hi Mr Plain, Thankyou for your kind comments and for booking with us. You will both have a great trip to such a beautiful area. Many thanks Carole
Reply from Hays Travel - Bishops Waltham
Hello Mr Emery, thank you very much for such a lovely review! So glad we got your trip booked to Greece! See you again soon. Many Thanks, Hannah
A very calming experience!
I was given good advice, everything was carefully checked and explained, it was so much less hassle than trying to book it myself online!
February 28, 2026
Reply from Hays Travel - Bishops Waltham
Hello Mrs Bridgeman, thank you very much for such a lovely review! So glad we got your trip booked to Italy and glad you thought it was less hassle than booking online. See you again soon. Many Thanks, Hannah
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