Hayes always go above and beyond to get you a fantastic, sometimes tailor made holidays. Staff always really friendly and helpful. Kerry is an absolute Gem, but Hannah also does a great job.
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See what reviewers are saying
Friendly staff who listened and then made suggestions to find the perfect location and hotel. I felt confident in booking because they gave me the confidence
Company replied
We have booked many holidays over the years with Hays Travel and have always been more than delighted with the service we receive. All the staff are knowledgeable and helpful. They give you plenty o... See more
Company replied
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 depos... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Old Bakery High Street, SO32 1AA, Bishops Waltham, United Kingdom
- 01489 896428
4.9
Excellent
327 reviews
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No AI here, just lovely humans.
The team at bishops waltham are very helpful, interactive and make booking a holiday a great experience with the human touch.
December 24, 2025
Reply from Hays Travel - Bishops Waltham
Good Evening Mr Cranstone, Thank you for your lovely comments. It's always great to see you in store and help book your next adventure. Kind regards the team at Bishops Waltham
Helpful and patient staff
December 5, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Gould - Thank you so much for your kind comments and for booking with us. I am sure that you will both have an amazing holiday! Many thanks Lillie
Reply from Hays Travel - Bishops Waltham
Hi Mrs Marsh - Thank you so much for your kind comments and for booking with us. I am sure that you will both have an amazing holiday! Many thanks Carole
Absolutely professional and friendly…
Absolutely professional and friendly staff (Hannah) she could not do enough for us so glad we popped in Thank you.
November 7, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your holiday and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Great help today
Today we were helped by Carole at Hays Travel and she was very helpful and efficient. In face, in my experience, all staff at this branch have always been very good. Thanks!
October 30, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Byrne - Thank you for your kind comments - it is always a pleasure to assist with your holiday plans. Many thanks Carole
Hannah is a charming polite & extremely…
Hannah is a charming polite & extremely professional Travel Agent. She explains everything carefully & ensures you the customer fully understand the implications of your booking. She takes great care to ensure you understand all the important issues. The only downside was the inordinate amount of time spent waiting for the phone connection to Fred Olsen resulted in me getting a car parking fine of £50,00
October 21, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and thank you again for your continued support. I fed back about the time to get through to Fred Olsen and apologies regarding your parking ticket. Kind Regards, Hannah
Relaxed and friendly experience
My visit was relaxed and friendly. Both Carole and her colleague were very helpful and I did not feel at all rushed
October 22, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! I will certainly pass your comments onto Carole! Thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Friendly knowledgeable advice
Friendly knowledgeable advice, taking full account of my requests.
October 21, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! I will certainly pass your comments onto Kerry! Thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your holiday and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your flights and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Hannah was so helpfull during my visit
October 16, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and it was lovely to see you again! Thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! I will pass your comments onto Kerry. Look forward to seeing you again soon! Kind Regards, Hannah
Great service
Great, hassle free booking for a short break to Berlin.
Everything was set up by Lillie and the whole process was smooth and very efficient.
July 5, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your holiday and I hope it went well. Thank you again for your continued support. Kind Regards, Lillie
Hannah was really helpful
Hannah was really helpful, what she couldn’t find out whilst we were in the shop she soon sorted and emailed us very quickly!
September 7, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruises and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Excellent
Excellent! Have always had great service from Hays in Bishops Waltham. Used to spend hours on the internet trying to save a few pounds here and there on travel but it’s just not worth the hassle and stress. Go and see Carole or Hannah and they will sort out your travel plans.
September 2, 2025
Reply from Hays Travel - Bishops Waltham
Hi Jan, Thanks for your kind comments. It is always a pleasure to see you and thank you for your continued support here at Hays. Many thanks Carole
We quite quickly sorted out a Nile Cruise with the agent.
We visited our local Hays Travel in Bishops Waltham for help in deciding which company for a Nile Cruise next February.
The Hays agent called a specialist operator and between us all we where able to make decision and book.
We felt we ended up with a good deal.
September 3, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Campbell, thank you for your kind review. So pleased that we managed to book you a great holiday and that you were happy with the booking. Many thanks Carole
You were very thorough putting the…
You were very thorough putting the travel insurance through
September 3, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your insurance and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! I will pass your comments onto Carole. Look forward to seeing you again soon! Kind Regards, Hannah
Holiday booking
We wanted to book a cruise in 2027 with two friends. Carole at the Bishops Waltham branch was very helpful and answered all of our questions. The booking system failed on the day we booked but she managed to complete the booking over the phone!
August 30, 2025
Reply from Hays Travel - Bishops Waltham
Hi Christine. Thank you for your kind comments. I am sure that you all will have a great cruise! Thank you for your patience with the systems! Regards Carole
Excellent customer service
Hannah got the gist of exactly what we were looking for in terms of destination, locations and hotel types. She was efficient in coming back to us with quotes and ideas as well as being super friendly.
August 28, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your holiday and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
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