Hayes always go above and beyond to get you a fantastic, sometimes tailor made holidays. Staff always really friendly and helpful. Kerry is an absolute Gem, but Hannah also does a great job.
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See what reviewers are saying
Friendly staff who listened and then made suggestions to find the perfect location and hotel. I felt confident in booking because they gave me the confidence
Company replied
We have booked many holidays over the years with Hays Travel and have always been more than delighted with the service we receive. All the staff are knowledgeable and helpful. They give you plenty o... See more
Company replied
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 depos... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Old Bakery High Street, SO32 1AA, Bishops Waltham, United Kingdom
- 01489 896428
4.9
Excellent
327 reviews
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Hannah has been fantastic
Hannah has been fantastic, very knowledgeable and made the booking process a breeze
August 26, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Fabulous!!
Fabulous! Always book with Hays Travel Bishops Waltham and no where else. The staff are amazing from start to finish! Would always recommend them to family and friends!
August 13, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Reply from Hays Travel - Bishops Waltham
Hi Emma, Thank you for your kind comments. Glad we were able to help you out. Kind regards Kerry
Both Kerry and Carole great service…
Both kerry and carole great friendly agents both helped us make a great package for our trip to Malta
August 10, 2025
Reply from Hays Travel - Bishops Waltham
Hi Linda, thankyou for your kind comments. It was a pleasure to help with your plans to Malta and I know that you will both have a great time. Many thanks Carole
Always get excellent service
Always get excellent service, Hannah who dealt with us, remembered us from over 2 yrs ago. Which shows excellent customer service.
July 31, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your city break and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Hannah was excellent.
July 19, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Very helpful service.Hannah was…great
Very helpful service.Hannah was great.Hopefully everything will go to plan
July 26, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your cruise and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Incredible service
Booking our holiday was made so easy and the knowledge from the team was second to none. Thank you!
June 22, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Andrews, Thankyou for your kind comments. You will both have a fabulous time. Many thanks Carole
First time we used Hays Travel as we…
First time we used Hays Travel as we normally use Virgin but looked at Europe now. Great service. A hotel.we would have otherwise not found and all booked and paid ready to go. Will definitely use again.
June 17, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your first ever holiday with us and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
We know where to go when we want the…
We know where to go when we want the help of a travel agent. As usual Carol was very helpful and booked the holiday we wanted.
June 15, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Hart, great to see you both and thank you for your kind comments. Always a pleasure. Many thanks Carole
The lovely personal service from…
The lovely personal service from Lillie. Lillie listened to the type of hotel we were looking for and found us a number of hotels that matched.
June 7, 2025
Reply from Hays Travel - Bishops Waltham
Hi Gabrielle. Thank you so much for taking the time to write this review. It was a pleasure booking your holiday and I look forward to seeing you again. Once again thank you for the continued support. Kind Regards, Lillie
As this is our first cruise
As this is our first cruise, Hannah was very helpful and explained everything clearly
June 12, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your first ever cruise and thank you again for your continued support. Look forward to seeing you again soon! Kind Regards, Hannah
Hannah deals with my booking(s) and I…
Hannah deals with my booking(s) and I cannot speak too highly of her helpfulness and efficiency .
May 31, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It is always a pleasure to book your holidays and thank you again for your continued support. Kind Regards, Hannah
Good information from and rapport with agent.
Good information from and rapport with agent
June 7, 2025
Reply from Hays Travel - Bishops Waltham
Hi Mr Seal - Thankyou for your kind comments and for booking your cruise with us. You will both have a fabulous time! Many thanks Carole
Would only recommend Kerry. She is so professional and helpful.
Thank you to Kerry who has wonderful customer service skills.
Lillie, the apprentice was so nice and helpful too.
May 28, 2025
Reply from Hays Travel - Bishops Waltham
Good Morning Jason, Thank you very much for your comments. It's lovely to see you in store and get your trips booked for you. Kind Regards Kerry and the Team at Bishops Waltham
Hays travel Bishops Waltham is the best.
Would recommend the friendly, personal service we received here on 24.05.2025 in Bishps Waltham. The young lady who dealt with us was delightful and helpful (not her usual shop). The other member of staff was also pleasant. We are now looking forward to our holiday in Spain.
May 25, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! I was pass your comments onto Charlotte. Thank you again for your continued support. Kind Regards, Hannah
Easy holiday booking
We booked a holiday in the fraction of the time it would have taken us at home and our travel agent was very knowledgeable about the areas we were looking at . Nothing was too much trouble either as she showed us maps of the areas and even helped us book parking at the airport.
May 11, 2025
Reply from Hays Travel - Bishops Waltham
Thank you for taking the time to give us your review! It is always a pleasure to book your holidays and we thank you again for your continued support. Many Thanks, Hannah
First class service extremely helpful…
First class service extremely helpful making booking a holiday stress free.
April 17, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was such a pleasure to book your cruise for you! Thank you again for your continued support. Kind Regards, Lillie-Mae
Always friendly and efficient.A joy to…
Always friendly and efficient.A joy to work with
March 29, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It is always a pleasure to book your cruises for you! Thank you again for your continued support. Kind Regards, Hannah
Friendly & knowledgable staff.
Friendly & knowledgable staff.
Efficient & answered all my questions
Price competitive
March 30, 2025
Reply from Hays Travel - Bishops Waltham
Good Morning Mrs Jones, Thank you very much for your lovely comments. It was great to meet you and plan your first cruise. Kind regards Kerry
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