Hayes always go above and beyond to get you a fantastic, sometimes tailor made holidays. Staff always really friendly and helpful. Kerry is an absolute Gem, but Hannah also does a great job.
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See what reviewers are saying
Friendly staff who listened and then made suggestions to find the perfect location and hotel. I felt confident in booking because they gave me the confidence
Company replied
We have booked many holidays over the years with Hays Travel and have always been more than delighted with the service we receive. All the staff are knowledgeable and helpful. They give you plenty o... See more
Company replied
We popped in and saw Hannah to discuss a cruise we had already booked while onboard a previous cruise. It became clear that if we cancelled our existing booking (forfeiting our already paid £100 depos... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Old Bakery High Street, SO32 1AA, Bishops Waltham, United Kingdom
- 01489 896428
4.9
Excellent
327 reviews
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I was well looked after by Lillie mai…
I was well looked after by Lillie mai who sorted out my holiday to cape Verde very well
March 28, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your holiday to Cape Verde for you! Thank you again for your continued support. Kind Regards, Lillie
Hays Travel super experience
Hannah was absolutely amazing so knowledgeable & very helpful in finding the perfect hotel for us.
March 27, 2025
Reply from Hays Travel - Bishops Waltham
Thank you so much for taking the time to give us your review! It was a pleasure to book your trip to Rome for you! Thank you again for your continued support. Kind Regards, Hannah
The persistence of the team in finding…
The persistence of the team in finding the right holiday for us was good, and the efficiency in booking.
March 15, 2025
Reply from Hays Travel - Bishops Waltham
Thank you for taking the time to give us your review! It is always a pleasure booking your holidays for you and I glad we were able to get this booked for you! We appreciate your continued support. Many Thanks, Hannah
Delightful staff
Delightful staff, so very helpful, polite and nothing was too much trouble.
Would recommend Hayes to any of my friends. It so lovely to come into the shop and all this technology is beyond me at 73!!
Thank you girls you were superb
G Burge
March 21, 2025
Reply from Hays Travel - Bishops Waltham
Hi Geraldine, It was so lovely to book your holiday. I hope you have a lovely time away.
Many Thanks, Lillie and the BW team
Expert travel hands
We had little precise idea of which holiday we were after but we were skillfully guided towards a great (looking!) holiday to be taken in July. Carol has years of experience which she loves to share such that we felt that she wouldn't/couldn't have gone to any more trouble had it been her own holiday. Expertise with patience and humour: what more could you ask for!
March 2, 2025
Reply from Hays Travel - Bishops Waltham
Hi Sue, Thank you for your kind comments. It was a pleasure to see you both and book your holiday. Have a great time! Thanks Carole
Hannah was very informative and…
Hannah was very informative and extremely helpful across all subjects. Her guidance on what the excursions offered in relation to our current fitness was excellent
March 8, 2025
Reply from Hays Travel - Bishops Waltham
Thank you for taking the time to give us your review! It is always a pleasure booking your holiday for 2026 and I glad we were able to get this booked for you! We appreciate your continued support. Many Thanks, Hannah
Hannah was very knowledgeable
Hannah was very knowledgeable and advised us about picking our cabin for a cruise in November. Everything was effortless and also price matched to Iglu. So nice to talk to a human.
February 26, 2025
Reply from Hays Travel - Bishops Waltham
Thank you for taking the time to give us your review! It is always a pleasure booking your cruises and I glad we were able to get this booked for you. We appreciate your continued support. Many Thanks, Hannah
It was easy to book a holiday
It was easy to book a holiday. Hannah was very patient and listened and answered our questions. She booked it all for us. Very pleased with the service Hays have given us.
February 28, 2025
Reply from Hays Travel - Bishops Waltham
Good Afternoon, thank you for taking the time to give us your feedback! It was a pleasure to book your holiday for you and I hope you have a lovely time. Hope to speak with you again soon. Kind Regards, Hannah
Excellent help and guidance booking my…
Excellent help and guidance booking my holiday
February 26, 2025
Reply from Hays Travel - Bishops Waltham
Good Morning, thank you for taking the time to give us your feedback! It was a pleasure to book your family holiday for you and I hope you have a lovely time. Hope to speak with you again soon. Kind Regards, Hannah
always very helpful at Bishops Waltham…
always very helpful at Bishops Waltham especially Carole.Friendly knowledgeable and nothing too much trouble.
February 25, 2025
Reply from Hays Travel - Bishops Waltham
Thank you for taking the time to give us your review! I will pass your comments onto Carole as she is now not in for a few days. We appreciate your continued support! Many Thanks, Hannah
Great customer service
Despite the cruise info not being accessible whilst in the shop, Lillie took our details and we had booked a cruise 24 hours later
February 14, 2025
Reply from Hays Travel - Bishops Waltham
Hi Sharon. It was a pleasure to see you both! I am glad that we managed to find the perfect holiday and thank you for your booking and patience - Regards Lillie
Keri in the Bishop Waltham branch brilliant
Kerri was brilliant and very helpful booking our holiday to Sorrento.
Checking about if the hotel served gluten free food as I am coleiac
February 4, 2025
Reply from Hays Travel - Bishops Waltham
Good Afternoon! Thank you so much for taking the time to give us your review; I will pass your comments onto Kerry as she is off work at the moment. We always appreciate your continued support. Many Thanks, Hannah
Reply from Hays Travel - Bishops Waltham
Good Morning, thank you for taking the time to give us your feedback! It was a pleasure to book your attraction tickets and I hope you have a lovely time. Hope to speak with you again soon. Kind Regards, Hannah
A pleasant experience
Staff are very helpful and knowledgeable. Trainee did very well with some guidance to sort out quite a complicated booking. All our questions were answered clearly. Questions about the insurance were more difficult but we got there in the end.
January 30, 2025
Reply from Hays Travel - Bishops Waltham
Good Afternoon! Thank you so much for taking the time to give us your review; I will pass your comments onto Lillie-Mae as she is off work at the moment. We always appreciate your continued support. Many Thanks, Hannah
Greece 2025
Hannah listened to our requirements and provided us with the perfect holiday. Thank you
January 30, 2025
Reply from Hays Travel - Bishops Waltham
Good Morning! Thank you so much for taking the time to give us your review; it was a pleasure to book your holiday for you and I am so glad we were able to get this sorted for you. We always appreciate your continued support. Many Thanks, Hannah
Hannah was very helpful and gave useful…
Hannah was very helpful and gave useful advise when considering options.
February 5, 2025
Reply from Hays Travel - Bishops Waltham
Good Afternoon! Thank you so much for taking the time to give us your review; it was a pleasure to book your holiday for you and I am so glad we were able to get this sorted for you. We always appreciate your continued support. Many Thanks, Hannah
We will certainly book with Hays again
This is the second time we have booked with Hays and will certainly book with you again. The service we received was second to none. We spoke to someone who had been to Rome before and was able to give us several tips on how to best make use of the time we will have there.
February 5, 2025
Reply from Hays Travel - Bishops Waltham
Good Afternoon! Thank you so much for taking the time to give us your review; it was a pleasure to book your holiday for you and I am so glad we were able to get this sorted for you. We always appreciate your continued support. Many Thanks, Hannah
Very professional booking experience.
Hannah explained every aspect of our holiday very clearly and looked at several ideas which we had not fully thought through eg airport alternatives and car parking options. The whole booking process was handled very professionally and we are totally happy with the end result. Well done Hannah!
February 5, 2025
Reply from Hays Travel - Bishops Waltham
Good Morning! Thank you so much for taking the time to give us your review; it was a pleasure to book your holiday for you and I am so glad we were able to get this sorted for you. We always appreciate your continued support. Many Thanks, Hannah
Kerry looked after us wonderfully well…
Kerry looked after us wonderfully well .Patient ,polite and thorough ,as she was when we went on our Fjords cruise last September .
Cannot fault the service.
February 4, 2025
Reply from Hays Travel - Bishops Waltham
Thank you very much for taking the time to give us your review! Kerry is not back in the office until Saturday so I will pass your comments onto her for you. We appreciate your continued support. Kind Regards, Hannah
I always ♥️ use Bishops Waltham branch…
I always ♥️ use Bishops Waltham branch you have an amazing team they are all so helpful 😀 great team x
January 30, 2025
Reply from Hays Travel - Bishops Waltham
Thank you very much for taking the time to give us your review! I am glad we were able to get your cruise sorted and we appreciate your support. Kind Regards, Hannah
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