The staff at the Blaby store are all so helpful with helping us book our next holiday to sorting out the currency we need. Nothing seems to be to much trouble especially as we weren't sure where exact... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly reliable advisors who get to know their customers needs and help to facilitate amazing holiday experiences. The booking prosses was made very easy and the staff support you at every stag... See more
Company replied
Warm welcome from friendly staff and comfortable surroundings. Our agent was professional, friendly and extremely knowledgeable. She listened to what we wanted and helped us find and book a fabulo... See more
Company replied
I always book my vacation through HAYS Travel. I am happy with the high service they provide in making my booking enjoyable and releasing my hard earned Cash. I would also like to mention Keane who o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14/15 Johns Court, LE8 4DJ, Blaby, United Kingdom
- 01164125871
5.0
Excellent
962 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Blaby
Thank you for your lovely review, always a pleasure to have you in store and thank you for booking with us again.
Have a great time and hope to see you soon :)
Warmest regards
Janine
Holiday booking
Sam was great. She was thorough with explaining and giving advice. Stress free!
March 1, 2026
Reply from Hays Travel - Blaby
Thank you so much for coming to book with us, it was a pleasure to have you in store.
We hope you have a great time and look forward to welcoming you in store again soon.
Sam :)
Very efficient and courteous adviser
Very efficient and courteous adviser, leaving nothing to chance.
February 28, 2026
Reply from Hays Travel - Blaby
Thank you for leaving your review, we hope you have a great time and look forward to welcoming you in store again soon.
Keane :)
Only the best
I think think this team in Blaby has got to be the best within the group of Hays Travel...FANTASTIC group.Just carry on doing what you do best.P&C,H
February 28, 2026
Reply from Hays Travel - Blaby
Pleasure as always :) look forward to seeing you again soon
Janine was very friendly and…
Janine was very friendly and knowledgeably and really helped us to select a holiday that suited our requirements.
February 25, 2026
Reply from Hays Travel - Blaby
Thank you for your review and for booking with us.
We hope you have a great time and look forward to welcoming you in store again soon.
Janine :)
Lynda sorted us once again…
Lynda sorted us once again even though we didn’t know what we wanted. Thanks for your patience
February 25, 2026
Reply from Hays Travel - Blaby
Thank you for leaving a lovely review & for booking with us again.
We hope you have a lovely time!!
Lyn :)
Wouldnt go anywhere else .
We have booked our holidays now with Hays Travel for the past 5 years and wouldnt go anywhere else . Mollie and her team do an excellent job and go out of there way to make sure the holiday meets all our needs . our last holiday we booked we didnt even have to leave home from booking to payment . Excellent service .
February 22, 2026
Reply from Hays Travel - Blaby
Thank you for taking the time to leave us a lovely review Mr Splevings it was a pleasure as always. Mollie :)
Great service
We had great service from hayes travel yesterday in store, our representative Isobell went out her way to book our holiday for us she was very professional and very helpful throughout the process-I would 100% recommend using Hayes Travel
Thank you once again for all the help received yesterday!
February 20, 2026
Reply from Hays Travel - Blaby
Thank you so much Hasmita for a lovely review. I hope you have an amazing time away and we will see you soon hopefully :) Isobelle
Very helpful and friendly
They where really good, very patient and friendly answered all our questions , normally book with hays as allways very helpful
February 20, 2026
Reply from Hays Travel - Blaby
Thank you for the lovely review. I'm so pleased we managed get your holiday booked. Have the best time and bring me back lots of pictures :) Isobelle
Excellent service!
This is the second holiday, this month, that I have booked with Hays Travel in Blaby. Janine dealt with my booking and once again was extremely friendly and efficient. All my queries were answered promptly. I can highly recommend both Hays Travel, and Janine in particular.
February 19, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review and I look forward to seeing you in store again soon - Janine
Polite helpful assistant
February 17, 2026
Reply from Hays Travel - Blaby
Thank you for taking the time to leave me a review it is much appreciated. Mollie :)
Reply from Hays Travel - Blaby
Thank you for leaving me a review Martin, it is very much appreciated. Janine :)
We always feel very happy when we book…with hays
We always feel very happy when we book a holiday with hays at Blaby.
Very experience travel agents.
February 17, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review Trevor - It is much appreciated. Evie :)
Amazing experience
Amazing experience. Came here to book our first family holiday and isobelle was amazing she took all the stress away and got us exactly what we wanted in our budget. Will be back to book our next holiday here, thank you.
February 14, 2026
Reply from Hays Travel - Blaby
Thank you so much for your lovely review and I look forward to seeing you in store again soon - Isobelle.
Excellent
We called into the Blaby branch and was looked after by Lynda who was outstanding, absolutely amazing, she took her time choosing the right holiday for us. Brilliant holiday booked.
February 15, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review and I look forward to seeing you in store again soon - Lynda
Brilliant service once again from Sam,
Brilliant service once again from Sam,
made to feel welcome by all staff, they are a credit to Hays Travel.
February 14, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review and I look forward to seeing you in store again soon - Sam
Keane listened to our very sketchy…
Keane listened to our very sketchy plans for a trip, to include attending a wedding in Las Vegas and further sightseeing travel whilst on the West Coast, also including car hire. He was helpful, friendly and pro-emptive with planning ideas. The overall cost has been highly competitive and has made this booking a stress free experience
February 14, 2026
Reply from Hays Travel - Blaby
Thank you for taking the time to leave me a review Karen it is much appreciated - Keane :)
Welcomed as soon as I arrived
Welcomed as soon as I arrived.
Evie remembered me and asked about our previous holidays.
Hays at Blaby offer a professional and friendly service.
I will always go to Hays to book my holidays.
February 13, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review Marlene, it is much appreciated. Evie :)
Staff member was pleasant ,cheerful
Staff member was pleasant ,cheerful, very helpful, helped me book exactly what I wanted.
Thank you Janine for a 100% professional job .
February 12, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review & thank you for booking with us.
We hope you have a lovely time and look forward to welcoming you back in store again soon.
Janine :)
The Perfect Travel Agent Representative…
Lynda was the perfect travel agent representative, nothing was too much trouble for her or too time consuming. She did everything she promised and put together the holiday of a lifetime for us.
February 10, 2026
Reply from Hays Travel - Blaby
Thank you for your lovely review Victoria! It is much appreciated. Lynda :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.