Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
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Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
I recently used Hays Travel again for my holiday booking, and once more, the service provided by Owen was excellent from start to finish. He is friendly, professional, and really took the time to und... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
616 reviews
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Reply from Hays Travel - Blackburn
thank you x
Jill from Hays travel Blackburn is…
Jill from Hays travel Blackburn is fantastic, nothing is too much trouble for her and she soon sought answers for our questions, booking was quick and easy
April 12, 2026
Reply from Hays Travel - Blackburn
thanks again for the review
The customer service was excellent
The customer service was excellent, the sales person was extremely helpful and patient. The sales person made it a positive personal experience.
April 5, 2026
Reply from Hays Travel - Blackburn
thank you
Excellent experience with a very…
Excellent experience with a very helpful and knowledgeable cruise consultant 😊
March 29, 2026
Reply from Hays Travel - Blackburn
thank you
We had been seriously let down by Tui…
We had been seriously let down by Tui and Steph, the manager at the Blackburn branch, immediately put our minds at rest that she would find us an alternative holiday. She made time for us and we couldn't have asked for a more warm and friendly service. Thank you and we will now book all future holidays with you.
March 21, 2026
Reply from Hays Travel - Blackburn
Thank you so much it was an absolute pleasure to meet you and hope you have the best holiday xx
Steph and Jade went above and beyond
Steph and Jade went above and beyond, in correcting an error which was our fault, so we didn't receive any change in booking fees.
March 21, 2026
Reply from Hays Travel - Blackburn
you more than welcome x
AS ALWAYS VERY FRIENDLY EFFICIENT…
AS ALWAYS VERY FRIENDLY EFFICIENT SERVICE BY ALL MEMBERS OF STAFF ESPECIALLY FROM MANAGER STEPH. ANOTHER HOLIDAY BOOKED, THANK YOU.
March 25, 2026
Reply from Hays Travel - Blackburn
We appreciate your kind words regarding our team's friendly and efficient service. We are so happy you booked another holiday with us. Thank you!
Reply from Hays Travel - Blackburn
We appreciate you sharing your positive experience with us; we are so glad that you found our team helpful and professional.
Reply from Hays Travel - Blackburn
Thank you! We appreciate you sharing your experience with us. We're so happy to hear that we were able to book your holiday for you.
Found us a great holiday and a really…
Found us a great holiday and a really nice hotel could not fault anything the price was very good and will be booking through you again
March 11, 2026
Reply from Hays Travel - Blackburn
We're so happy we found you a great holiday and a nice hotel at a very good price! We look forward to assisting you with future bookings.
The staff where very helpful and…
The staff where very helpful and friendly they got us the holiday we wanted with time to save and then pay. Thank you.
March 15, 2026
Reply from Hays Travel - Blackburn
We are so happy we could assist you in finding the perfect holiday and that you had time to save. Thank you for your wonderful feedback!
Great service.
We popped in for a price and within 45 minutes the whole holiday was booked and paid for. owen was simply amazing x
February 22, 2026
Reply from Hays Travel - Blackburn
We are so happy to hear that you had such a wonderful experience, and that your holiday was booked so quickly. Thank you for your amazing feedback.
Hays Travel in conjunction with Newmarket Holidays
Accepted Hays invitation to attend Newmarket Holidays in branch event. Ryan was extremely helpful and knowledgeable in our request for information on a Japanese tour holiday. So much so, we booked for April 2027.
February 27, 2026
Reply from Hays Travel - Blackburn
We're happy to hear that the in-branch event and assistance you received were so helpful! It's great you found the information valuable enough to book your tour. Thank you for your feedback.
Catching up with a familiar face
Catching up with a familiar face, who has been with the company for many years. Someone who knows and understands what you want from your Holiday and helps you find the perfect choice.
Thank you
March 7, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your kind words. We're so glad to hear that we consistently help you find the perfect holiday. Thank you!
So knowledgeable and reassuring
Despite how busy they were, Steph was friendly, extremely helpful, kept calm and certainly knew her stuff. It was all reassuring that we were getting the best deal we could for our needs.
March 4, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your experience. We're so happy to hear that you found our team member helpful and knowledgeable while planning your trip!
Gill was amazing
Gill was amazing, understood my needs and we booked a fantastic family holiday with her. Thank you so much Giok
February 28, 2026
Reply from Hays Travel - Blackburn
We appreciate your wonderful review! We are so happy to hear that we understood your needs and you booked a fantastic family holiday with us.
Excellent service
Excellent service, Steph was very informative and helpful. Great experience, wouldn't hesitate to use Hays travel again and also to recommend you to friends and family.
February 25, 2026
Reply from Hays Travel - Blackburn
We're happy to hear that you found our service excellent and informative. It's great to know you had a great experience and would recommend us to others!
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your positive experience; we are so glad you were happy with our service and offers
Jade from the Blackburn store was…
Jade from the Blackburn store was incredible and found us the perfect deal for our honeymoon.
February 15, 2026
Reply from Hays Travel - Blackburn
We are so happy to hear that you had such a wonderful experience in finding the perfect honeymoon deal. Thank you for sharing your positive feedback!
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