Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
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Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
I recently used Hays Travel again for my holiday booking, and once more, the service provided by Owen was excellent from start to finish. He is friendly, professional, and really took the time to und... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
616 reviews
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Cruise down the nile
We were greeted at hays travel by a very polite young lady . She listened to everything that we would like from the holiday and search for our ideal trip. We changed our minds a few times but that was no trouble at all for the lady. The holiday was booked and car parking too thankyou .
February 20, 2026
Reply from Hays Travel - Blackburn
We appreciate you sharing your experience with us. We're so glad to hear that our team member was polite and helpful when booking your holiday, even with the changes. Thank you!
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your experience; we are so glad that you found our team helpful and knowledgeable.
Always get good service.
February 17, 2026
Reply from Hays Travel - Blackburn
We are always happy to provide excellent service, and we appreciate your continued patronage and positive feedback.
Reply from Hays Travel - Blackburn
We appreciate you booking with us, and we're so happy to hear that our customer service is outstanding for you!
5 star service!
As I have recently had a hip replacement I was unable to go into the shop to discuss our cruise choices, so I called the local branch for assistance. Stephanie could not have been more helpful in all respects and called me back quickly and found me much better deals than those I had seen with an alternative company online. She additionally helped secure assistance for us at the airport and onboard ship plus a free coach to get us to Southampton, so we are delighted with the wonderful service provided. Thank you Stephanie!
February 6, 2026
Reply from Hays Travel - Blackburn
We appreciate you sharing your experience with us. We will pass this on Steph and she will be made up! We're so glad to hear that you received such helpful assistance with your cruise booking and that we could find you a better deal. We hope you have a wonderful trip!
Very helpful
Very helpful, didn’t mind missing her lunch to help us with our cruise search. Very knowledgeable.
February 12, 2026
Reply from Hays Travel - Blackburn
We appreciate you sharing your experience. We are so happy we could assist with your cruise search and provide you with helpful, knowledgeable service.
Visited the Blackburn branch Laura was…
Visited the Blackburn branch Laura was top notch really good pleasant and helpful without being pushy sorted no probs will return
February 12, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you found our service helpful and pleasant.
Very helpfull & friendly staff
Very helpfull & friendly staff. Owen, (Blackburn branch) extremely helpfull & accommodating.x
February 11, 2026
Reply from Hays Travel - Blackburn
We are so happy to hear that our team was helpful and accommodating during your visit. We appreciate you taking the time to leave us feedback.
All the staff are lovely and Steph was…
All the staff are lovely and Steph was brilliant finding us a holiday for my honeymoon , couldn’t have done it without her x
February 10, 2026
Reply from Hays Travel - Blackburn
We're happy to hear that you found your experience so wonderful! We appreciate your kind words, and we are so glad we could help you find your honeymoon holiday.
Wonderful service
Wonderful service. Friendly staff. Excellent help and advice given.
,Making the whole experience easy.
Thanks to all staff at Hayes Blackburn, particularly Steph.
February 6, 2026
Reply from Hays Travel - Blackburn
We're so glad to hear that you received wonderful service from our friendly staff! It's great to know that the help and advice made your experience easy. Thanks for your review!
In branch experience
Laura was outstanding, patient and knowledgeable. Nothing was too much trouble, there was nothing else we could do but book 🤩🤩
January 31, 2026
Reply from Hays Travel - Blackburn
We appreciate you sharing your experience! We are so pleased to hear that you found our service helpful and that you were able to book
Had to run in on my dinner break left…
Had to run in on my dinner break left instructions of holiday with member of staff and got a response the same day with everything I had asked for and booked the holiday the day after
February 2, 2026
Reply from Hays Travel - Blackburn
We're happy to hear that we could promptly assist you during your dinner break and efficiently book your holiday. Thank you for your positive feedback
Cunard Cruise Knowledge From The Best
Booking holidays is so easy now with all the different websites offering so much. However, if you are booking something unknown you need expert advice.
I always ring Jill. I know she will explain every detail and is very knowledgable with years of experience.
Holidays are a pleasure and you need value for money and do not want to be disappointed.
February 1, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your experience. We're happy to hear that you find value in our expert advice and detailed explanations for those unknown bookings. It's great to know we can help make your holidays a pleasure!
Very good prices excellent staff sorted…
Very good prices excellent staff sorted out all my needs and concerns definitely recommend 👍
January 31, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us such a fantastic review! We are so glad that our staff met your needs and concerns.
The staff was very helpful sorted…
The staff was very helpful sorted booking very quickly was very helpful will my needs. Would definitely recommend them
January 31, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us a review! We're so happy to hear that our staff was helpful and quickly sorted your booking to meet your needs
Knowledgeable and helpful staff with a…
Knowledgeable and helpful staff with a pleasant atmosphere throughout
January 27, 2026
Reply from Hays Travel - Blackburn
We appreciate you mentioning our knowledgeable and helpful team and the pleasant atmosphere. Thank you for your kind words!
Excellent service from Laura at Hays…
Excellent service from Laura at Hays Blackburn. Very pleased all round
January 27, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to leave us such a great review! We're so pleased to hear you were happy with our service.
It's always a pleasure to go into the…
It's always a pleasure to go into the blackburn branch to book our trips.
This is due to the manager,Stephanie.
A real lovely lady and so helpfull.The other staff all get on well and very friendly.
January 24, 2026
Reply from Hays Travel - Blackburn
We appreciate you taking the time to share your kind words about our Blackburn branch and the team. We're so glad you find them helpful, and we value your continued patronage.
Arranging Flights
Invited to a family wedding in Bali wanted to stopover in Singapore. Jill at Hays travel organised an itinerary which perfectly met our needs.
January 17, 2026
Reply from Hays Travel - Blackburn
We're happy to hear that the itinerary met your needs for your family wedding trip with a stopover in Singapore. Thank you for your positive feedback.
Experienced!!
The staff are all very helpful, very pleasant and understanding of my needs when travelling. They are always on hand with the right advice and go out of their way to find the holiday that you want.
January 24, 2026
Reply from Hays Travel - Blackburn
We are always happy to help book your holidays! Thank you for your lovely feedback!
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