Hays Travel - Blackburn Reviews 

The 1st and last time i would ever book through these. Booked a holiday on 11th January 2025 then 48 hours later found it £2,500 cheaper else where rang up on the 13th (48 hours later) to cancel to be told we could not.

Asked to speak to a manager to be informed she was the manager and there was no cooling off period , ( were not talking a cheap holiday) fast forward to December 2025 we have had no correspedence from them, despite the holiday being paid in full. Tried to check in online for our flights, only for the Hayes Reference number to be invalid, tried Gold Medal website and could not log in as in was not an agent, rang Gold Medal who informed me they could not deal with me as i did not have an agent number.

Turns out we had to book in with Emerites with there reference number which we did not have. Someone from hayes rang me within minutes to enquie i had had called Gold Medal.

Long story short after the poor and lack of commuination from Hayes, we are more confused than ever we are a party of 4 travelling together. There documents printed out by Hayes says they are flying from a terminal that is shut ( so we have cancelled the lounge) mine however is showing the correct terminal or we think. Even the flight numbers between our parties paperwork is different despite all being on 1 booking. Really not good, if you want to add extra stress to your holiday then Hayes is the company for you. Now we have lost our lounge fee and have to go to the shop again to try and get the correct documents wish us luck. Avoid at all cost.

From start to finish the booking experience was so stress free. We knew where we wanted to go and as we were doing the booking the sales person was very chatty

Owen at Hays Travel Blackburn was so helpful.Nothing was too much trouble.He spent a lot of his time searching for the perfect holiday for me and met all my requests.I will definitely be booking my next holiday with Hays Travel

They are very friendly staff and go out off their way too make your holiday a wonderful experience.

Very friendly and helpful. We booked a tour with a cruise incorporated so the booking process took longer than expected but we were kept updated with the online processes. They answered all queries that I had.

The lady who dealt with us was very polite & searched all websites for cheapest deals

Always get a very good sevice at Hays travel, nothing is to much trouble.

Jill was absolutely brilliant, sorted my holiday with efficiency and speed, cannot fault her, a credit to Hays Travel, Blackburn.

Steph helped us work through the options to find the one for us

So friendly and so happy you just feel like you want to go on holiday and they can’t help you do that enough so I booked again ,thank you hays travel

Jill was great at presenting the options and advising.
All efficient and booked with ease in good time

Excellent customer service. Process was a breeze and everything explained without any issues

The agent was very helpful and respectful

I always know I'm going to be in safe hands at Hay's- they know what my needs and requirements are and treat me with the greatest respect.

The whole experience was a pleasure. Laura listened to exactly what we wanted and matched us perfectly with a holiday. I would always make Hays my only choice for booking any future holidays and even more so if Laura was always available to deal with.

Steph at Blackburn was excellent. She helped us to find the perfect holiday for us.

Great service, quick and no issue a problem. Ruby was great and efficient.

Owen at blackburn branch was 5 star was on the ball with it all other staff helpful in everyday made booking a pleasure thanks guys Mark & Rachel

We would like to thank Jade very much for her hard work professional advise and time in finding us the perfect holiday so many thanks to her once again and Hayes travel.

The chap who helped me called Owen was outstanding, the best customer service I have experienced in years. Customer service like the old days, personal and not generic
I cannot commend or thank Owen from the Blackburn branch enough, he deserves a pay rise and promotion - magnificent asset to your team