Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
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Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
I recently used Hays Travel again for my holiday booking, and once more, the service provided by Owen was excellent from start to finish. He is friendly, professional, and really took the time to und... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
617 reviews
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Reply from Hays Travel - Blackburn
Thank you for taking the time to review
Quick friendly service Jade & Owen were…
Quick friendly service Jade & Owen were great thank you
October 19, 2025
Reply from Hays Travel - Blackburn
Thank you Cath for the review
The staff are friendly
The staff are friendly, helpful and efficient. The company is very easy to deal with.
October 9, 2025
Reply from Hays Travel - Blackburn
Thank you Janice always nice to see you and book your cruises
Jill is absolutely fantastic…
Jill is absolutely fantastic and the main reason we book with Hays travel.
October 16, 2025
Reply from Hays Travel - Blackburn
Thank you for taking the time to review
Holiday Booked
The lady helping us was really good at interpreting what we wanted & made booking really easy 👍
October 5, 2025
Reply from Hays Travel - Blackburn
Thank you for the review we do really appreciate it
Excellent customer service
Steph was very helpful and informative. Listened to what I needed and helped me choose a great holiday.
October 11, 2025
Reply from Hays Travel - Blackburn
Thank you Andrew always a chuckle
Cruise lovers booking again…
Hays Blackburn has an experienced cruise guide Jill who makes the booking experience seamless and ensures that we get everything we need/want on our cruise holiday for the best possible price. Julie Brown
October 3, 2025
Reply from Hays Travel - Blackburn
Thank you Julie for taking the time to review really appreciate it
Reply from Hays Travel - Blackburn
Thank you for your kind review :)
Laura really knew her stuff
Laura really knew her stuff. She listened to what we wanted and found us the perfect destination
Just what we need.
September 28, 2025
Reply from Hays Travel - Blackburn
Thank you for your review, We are so pleased that Laura could help and get your holiday booked! :)
Very happy and helpful
Jade was absolutely amazing. She was very helpful and knowledgeable. She was able to assist with all our questions and managed to work around a problem we faced.
September 28, 2025
Reply from Hays Travel - Blackburn
Thank you for your lovely review, It was a pleasure to help you get the holiday booked! :)
Reply from Hays Travel - Blackburn
Thank you for your lovely review :)
Laura was very knowledgeable and…
Laura was very knowledgeable and steered us in the right direction as to which cruise was best for us .
September 18, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review, We will pass this onto Laura for you. :)
So easy
So easy, so comfortable and everything was about me. They could not have done any more for me. Brilliant
September 19, 2025
Reply from Hays Travel - Blackburn
Thanks for the lovely review, We hope you have the best holiday! :)
Owen was extremely polite
Owen was extremely polite, efficient & helpful.
Thank you, I would not hesitate to book with Hays Travel again
September 13, 2025
Unprompted review
Reply from Hays Travel - Blackburn
Thank you for your kind review :)
Great team effort
Great team effort to find the hotel we wanted so all booked in for next this was all done happily with a smile on their face
September 9, 2025
Reply from Hays Travel - Blackburn
Hope you left smiling too
Extortionate cost of holidays. £6000 pp to go Sri Lanka. Ive just done this with a a family of 3 for an entire month for less that 4 all in. Dp you yourselves a favour and cut out the middle man.
Absolutely shocking prices! £6,000+ per person for a trip to Sri Lanka? I’ve just done the exact same holiday with a family of three for an entire month — flights, accommodation, food, transport, and activities — for less than £4,000 all in.
Do yourselves a favour: cut out the middleman and book everything directly. With a bit of research, you’ll save thousands and probably have a far better experience.
Don’t get ripped off — plan it yourself!
September 6, 2025
Unprompted review
Reply from Hays Travel - Blackburn
Thank you for sharing your feedback — we completely understand your concerns around pricing, and we genuinely appreciate you taking the time to highlight your experience.
It’s absolutely true that independent travel can be a more cost-effective option, especially for experienced travellers who are comfortable booking everything themselves. For many, this kind of DIY travel offers great flexibility and savings — and it sounds like you had a fantastic trip to Sri Lanka!
That said, our packages are designed to offer more than just flights and accommodation. They typically include:
Fully curated itineraries
Local guides and private transfers
24/7 on-ground support
Travel protection, ABTA and ATOL coverage
Trusted partners, vetted hotels, and unique experiences
For some travellers, especially those short on time or travelling to less familiar destinations, that peace of mind and convenience is worth the added cost.
That said, we always aim to be competitive, and we constantly review our pricing and packages. Your comments are valuable, and we’ll certainly take them on board.
Thanks again for your feedback, and we’re glad to hear you enjoyed Sri Lanka — it’s a beautiful country!
Pat on the back
Once again Hays Blackburn branch made finding a perfect hotel for our holiday to Italy next year a pleasure
This is the second time we have used the Blackburn branch, absolutely down to the staff being so very friendly and knowledgeable, great job once again, we would highly recommend Hays Blackburn to book your next holiday
August 31, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review, We are glad we could help to get your Italy holiday booked! :)
Reply from Hays Travel - Blackburn
Thank you for booking with us! We hope you have a fab holiday! :)
I went to visit my local store in…
I went to visit my local store in Blackburn yesterday afternoon it was relevantly quiet at the time I went to enquire about Nordic cruises for next year and there was three members of staff who were not busy but non acted like they wanted to help and when finally someone did help me it was like they just wanted me in and out as soon as possible very poor service
August 28, 2025
Unprompted review
Reply from Hays Travel - Blackburn
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience in your local Blackburn store I’m the manager and, The level of service you described is not what I expect from my team, and I completely understand your disappointment.
We pride ourselves on offering friendly, helpful, and knowledgeable service, and it’s clear we fell short on this occasion. I will be addressing this with the team to ensure it doesn’t happen again.
If you are still interested in information about Nordic cruises, I would love the opportunity to make this right and personally assist you. Please feel free to contact me directly at the store, and I’ll ensure you receive the time and care you deserve when planning your holiday.
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